Job summary

*Internal Candidates Only*

This role involves supporting the Medical Secretaries and the Clinical team, creating clinical correspondence adhering to standard turnaround times for Wye Valley Trust and processing patient queries via Telephone/Email Service adhering to the departmental standard turnaround times, booking of follow up appointments and assisting with data quality.

The role is based in the Dermatology & Plastic Surgery department at Wye Valley Skin Centre - Gaol Street, but there will need to be flexibility in working across the Division as service needs require.

Main duties of the job

Creating and processing correspondence, clinic letters, medical reports, etc using AI software, digital dictation and transcribe ensuring workload is processed in chronological order, prioritised, produced in a timely manner and to an agreed standard.

Taking queries from patients, GP's and other health professionals via the telephone and and relevant email accounts, always responding in a courteous and professional manner. Processing weekly data quality reports and booking follow up appointments for patients. Assisting your Band 4 Medical Secretary in any delegated duties to ensure a smooth running of the department.

About us

Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire NHS FT , the George Eliot Hospital NHS Trust and Worcestershire Acute Hospitals NHS Trust.

Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.

We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care we'd want for our family and friends.

More than 3,500 people work for the Trust - they tell us it's a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.

We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.

Russell Hardy, Trust Chairman: "The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential."

Our values - Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time...all the time.