Job summary

Are you interested in joining a responsive, innovative and dynamic Outpatients Reception Team in a constantly changing environment? Are you interested in working across variety of Outpatient settings? We are looking for two enthusiastic and skilled individuals to join our current and valued Outpatient Receptionist Team.

You should be educated to NVQ Level 2 minimum or have equivalent experience in an receptionist or NHS patient facing related role. You should have strong interpersonal skills together with a can do attitude!

The post holders will have responsibility for the provision of a professional, comprehensive and efficient reception and booking service for patients and members of the department and managing the patient pathway in line with the Elective Access policy.

PLEASE NOTE, WE MAY CLOSE THIS VACANCY EARLY IF WE RECEIVE A HIGH NUMBERS OF APPLICATIONS.

Main duties of the job

• Using the information in patient electronic system daily to complete the electronic outcome form ensuring that the outcome of the clinic attendance is recorded accurately and immediately in CareFlow
• Support in deliverance of Outpatient Clinic Trolleys to Outpatient Clinics
• To ensure that routine enquiries from patients about their appointments such as postponing, cancelling or rearranging are all dealt with professionally and immediately
• To ensure that all patients are received and directed to the appropriate waiting area or department, in a courteous and professional manner.
• Be flexible in your approach to work, such as covering other job roles at an appropriate grade or site, and to include varying working hours to ensure the service maintains a minimum level of cover during its core hours.
• Maintain patient confidentiality at all times.
• Carry out any other duties, within the grade, as requested by the Reception Team Leader
• Post holder must be able to work on their own initiative when carrying out duties (Supervision is available as required)
• To ensure that patients demographic details are always kept up to date on the Patient Administration System (Careflow) system

About us

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.

Details

Date posted

19 October 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£25,272 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

407-Surgery-8323820-A

Job locations

Walsall Healthcare

Moat Road

Walsall

WS2 9PS

United Kingdom

Job description

Job responsibilities

Please refer to the attached Job Description and Personal Spec for more info

QUALIFICATIONS

Good standard level of education (2 GSCEs or equivalent).NVQ level 2 in Customer Service (or equivalent).

EXPERIENCE

Dealing with patients/general public face to face or working in a customer focused environment.

Using Patient Administration System (desirable) to input and update personal data

Working as part of a team in a busy environment

SKILLSNumeracy skills and attention to detail

Excellent keyboard, IT and administrative skills.Good customer care and verbal communication skillsEquivalent level of knowledge gained through experience

Job description Job responsibilities Please refer to the attached Job Description and Personal Spec for more info QUALIFICATIONS Good standard level of education (2 GSCEs or equivalent).NVQ level 2 in Customer Service (or equivalent). EXPERIENCE Dealing with patients/general public face to face or working in a customer focused environment. Using Patient Administration System (desirable) to input and update personal data Working as part of a team in a busy environment SKILLSNumeracy skills and attention to detail Excellent keyboard, IT and administrative skills.Good customer care and verbal communication skillsEquivalent level of knowledge gained through experience

Person Specification

Qualifications

Essential

• Good standard level of education (2 GSCE's or equivalent).
• NVQ 2 or higher in Customer Services/Administration

Desirable

• MS Word Qualification

Skills & Experience

Essential

• Relevant customer service role experience
• Excellent communication skills
• NHS experience

Customer Service

Essential

• Previous experience in a patient facing environment
• Previous experience in a customer service environment
• Previous experience on a reception desk

Person Specification Qualifications Essential Good standard level of education (2 GSCE's or equivalent). NVQ 2 or higher in Customer Services/Administration Desirable MS Word Qualification Skills & Experience Essential Relevant customer service role experience Excellent communication skills NHS experience Customer Service Essential Previous experience in a patient facing environment Previous experience in a customer service environment Previous experience on a reception desk

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Walsall Healthcare NHS Trust

Address

Walsall Healthcare

Moat Road

Walsall

WS2 9PS

United Kingdom

Employer's website

https://walsallhealthcare.nhs.uk (Opens in a new tab)

Employer details

Employer name

Walsall Healthcare NHS Trust

Address

Walsall Healthcare

Moat Road

Walsall

WS2 9PS

United Kingdom

Employer's website

https://walsallhealthcare.nhs.uk (Opens in a new tab)