Job description

Job responsibilities

Main Duties and Responsibilities

Clinical Administration

• Manage and process incoming and outgoing clinical correspondence.
• Type, proofread, and distribute letters, reports, and medical documents.
• Process referrals to secondary care services, including urgent and routine referrals.
• Monitor referral pathways and ensure appropriate follow-up where required.
• Assist clinicians with administrative tasks related to patient care.

Medical Records Management

• Maintain accurate and up-to-date electronic patient records.
• Ensure all records are handled in accordance with GDPR and NHS confidentiality standards.
• Process requests for access to medical records and insurance reports in line with practice procedures.

Communication

• Liaise with hospitals, community services, and other healthcare professionals regarding patient care.
• Communicate professionally with patients, carers, and external organisations.
• Respond to telephone calls, emails, and queries appropriately and efficiently.

Referral Management

• Prepare and submit referrals using the NHS e-Referral Service (e-RS).
• Use the ERS booking system to book, manage, and track patient referrals and appointments.
• Track referrals and investigate any delays or rejected referrals.

Ensure urgent referrals are actioned promptly in accordance with practice protocols

Administrative Support

• Provide secretarial support to GPs and other clinicians.
• Maintain filing systems and administrative databases.
• Support practice projects and audits when requested.

Person Specification

Qualifications

Essential

• Good standard of general education including GCSEs (or equivalent) in English and Mathematics
• Competent IT skills, including Microsoft Office applications
• Understanding of Medical Terminology
• Excellent verbal and written communication skills.
• High level of accuracy and attention to detail.
• Ability to work independently and as part of a team.
• Strong prioritisation and workload management skills.
• Professional, courteous, and patient-focused approach
• Comply with Data Protection legislation and GDPR.
• Maintain patient confidentiality and information security.
• Follow all practice policies relating to safeguarding, health and safety, infection control, and equality and diversity

Desirable

• Fast, accurate typing

Experience

Essential

• Previous secretarial or administrative experience.
• Experience handling confidential information.
• Excellent typing and document production skills.
• Strong organisational and time management abilities.

Desirable

• Previous experience working within a GP surgery, NHS setting, or healthcare environment.
• Knowledge of medical terminology.
• Familiarity with GP clinical systems such as EMIS Web

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Stonyhill Medical Practice

Address

South Shore Primary Care Centre

Lytham Road

Blackpool

Lancashire

FY4 1TJ

United Kingdom

Employer's website

https://www.stonyhillmedicalpractice.co.uk/ (Opens in a new tab)