Job description

Job responsibilities

Key Responsibilities

Leadership and Strategic Development

• Support the delivery of the PCN's strategic objectives and operational plans.
• Work collaboratively with the Clinical Director and member practices to identify opportunities for service development, transformation, and innovation.
• Lead the implementation of national, regional, and local NHS initiatives.
• Promote collaborative working and foster strong partnerships across practices and healthcare providers.
• Identify opportunities to improve patient outcomes, access to services, and operational efficiency.

Operational Management

• Manage the day-to-day operational functions of the PCN.
• Coordinate PCN meetings, working groups, and stakeholder engagement activities.
• Ensure the effective delivery of PCN services, projects, and programmes.
• Monitor key performance indicators (KPIs) and support practices in achieving contractual and performance requirements.
• Develop and maintain project plans to ensure objectives are delivered within agreed timescales.

Financial Management

• Develop, monitor, and report on PCN budgets and financial performance.
• Manage funding streams, including the Additional Roles Reimbursement Scheme (ARRS).
• Prepare financial reports, business cases, and investment proposals.
• Ensure appropriate governance, accountability, and financial control arrangements are maintained.
• Support practices in maximising available funding opportunities.

Workforce and Service Development

• Support the recruitment, onboarding, and integration of PCN-employed staff.
• Lead workforce planning and organisational development initiatives.
• Promote staff development, training, and continuous learning opportunities.
• Facilitate effective multidisciplinary team (MDT) working across the network.
• Support the development of new roles and service models to meet population health needs.

Governance and Compliance

• Ensure compliance with NHS policies, regulations, and contractual obligations.
• Maintain robust governance frameworks, risk registers, and assurance processes.
• Support quality improvement programmes and patient safety initiatives.
• Prepare reports, papers, and updates for the PCN Board and relevant stakeholders.
• Ensure compliance with information governance, data protection, and employment legislation.

Partnership Working

Develop and maintain effective relationships with:

• GP Practices
• North East and North Cumbria Integrated Care Board (ICB)
• Community Health Services
• Mental Health Services
• Local Authorities
• Voluntary, Community and Social Enterprise (VCSE) Organisations
• Patient Participation Groups (PPGs)
• NHS England and other relevant healthcare partners

Person Specification

Experience

Essential

• Commitment to improving patient care and population health outcomes.
• Integrity, professionalism, and accountability.
• Collaborative and inclusive leadership.
• Innovation and continuous improvement.
• Respect for colleagues, patients, and partner organisations.

Qualifications

Essential

• Educated to degree level or equivalent experience.
• Experience of operational or project management within healthcare or a related sector.
• Strong leadership, organisational, and stakeholder management skills.
• Experience of managing budgets and financial reporting.
• Excellent written and verbal communication skills.
• Experience of working with multiple stakeholders and building effective partnerships.
• Ability to manage competing priorities and deliver outcomes within deadlines.
• Strong analytical and problem-solving skills.

Desirable

• Experience working within Primary Care Networks, GP practices, or the NHS.
• Knowledge of NHS contracts, commissioning arrangements, and primary care policy.
• Experience of workforce planning and organisational development.
• Project management qualification or equivalent experience.
• Understanding of quality improvement methodologies.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Billingham and Norton Primary Care Network

Address

Abbey Health Centre

Finchale Avenue

Billingham

County Durham

TS23 2DG

United Kingdom

Employer's website

https://bnpcn.co.uk/ (Opens in a new tab)