Job summary

We have a permanent position available within our practice reception team. We are looking to recruit a 4 day postion.

Our Group operates across three sites in Exeter, and the successful candidates will be expected to work across all locations as part of a rota.

We use SystmOne clinical system.

About You: The ideal candidate will:

• Have an excellent range of skills and experience
• Be friendly, approachable, and have a good sense of humour
• Be flexible and able to adapt to working across multiple sites

You will be enthusiastic about delivering excellent patient care, with strong interpersonal and communication skills. You should be able to work effectively both independently and as part of an integrated team.

Main duties of the job

Duties will include:-

• To respond to all queries and requests from patients and other visitors
• Explain Practice arrangements to new and temporary patients
• Use judgement and communication skills to ensure all urgent registrations are dealt with, in an appropriate manner
• Advise patients of relevant charges for private services and take payments
• Keep work area clean and tidy
• To be familiar with appointment system and its variations
• To book appointments, by telephone and in person
• To learn Patient Triage
• To advise patients of other services available (signpost)
• To receive and take messages, receive and make calls as required
• To ensure the system is operational at the beginning of each day
• To keep white information boards updated daily/weekly
• To check and respond to tasks/workflow

About us

St Thomas Medical Group is the 2nd largest practice in Devon, forward thinking, innovative and outward-facing, looking for an enthusiastic, skilled and motivated individual to help us diversify the workforce of our organisation.

With an excellent, supportive team of GPs, Clinical, Administrative and Reception staff operating out of purpose-built surgeries, we have 11 Partners, 24 Salaried Drs, 24 Nurses, 3 ANPs, 3 Paramedics, 3 Pharmacists, 2 Pharmacy Technician, First Contact Physios and Social Prescribers, forming a strong and skilled workforce

The team work extremely hard and have a very positive work ethic. The team are very well supported by the Groups 11 GP Partners and management team.