Job description

Job responsibilities

This role is based within a very busy reception area working alongside a supportive team, delivering exceptional support and care to our patients.

The successful candidate must have a strong commitment to high standards of service delivery, accuracy at all times, empathy for our patients whilst performing a wide range of receptionist and administrative duties including answering telephones, booking appointments, providing assistance to patient queries and maintaining accurate patient records. You will be expected to present yourself in a smart, professional manner/ attire.

The successful candidate must have experience of working within a similar role and have excellent communication skills and be I.T. proficient.

Experience of working with EMIS system would be beneficial . Team player is essential, being able to use your own initiative and willing to acquire new skills and knowledge. Attention to details will be a key characteristic.

Person Specification

Experience

Essential

• Must have experience within a similar role
• I.T. Proficient
• Excellent communication skills showing empathy and listening
• Telephone and face to face etiquette
• Professional approach at all times

Desirable

• Experience of working in a GP Practice or Primary Care
• Previous experience in a similar role would be an advantage
• Previous experience on EMIS system would be beneficial

Qualifications

Essential

• Previous experience working within a similar type/ person facing role
• I.T. Proficient, accuracy given priority
• Excellent communication skills showing empathy and listening
• Telephone etiquette skills
• Motivated
• Team Player
• Flexibility
• Reliability
• Use own initiative
• Previous experience on EMIS WEB system beneficial
• Priority must be given to accuracy and professionalism at all times
• Being able to work under pressure within a fast paced environment

Desirable

• Previous experience on EMIS WEB system would be beneficial
• Previous experience working in a similar role
• PLEASE INCLUDE A COVERING LETTER WITH YOUR APPLICATION DEMONSTRATING HOW ANY PREVIOUS EXPERIENCE RELATES TO THIS ROLE.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mocketts Wood Surgery

Address

Mocketts Wood Surgery

Hopeville Avenue

Broadstairs

Kent

CT10 2TR

United Kingdom

Employer's website

https://www.mockettswoodsurgery.nhs.uk/ (Opens in a new tab)