Job summary

An exciting opportunity has arisen for experienced Band 4 Senior Support Healthcare Workers to join the Adult Community Mental Health Directorate.

These posts are based acrossGreenwich and Bromley Community Mental Health services, supporting adults with enduring mental health needs within a recovery-focused community setting.

Working under the guidance of registered mental health professionals, the post holder will play a key role in delivering high-quality, person-centred care, supporting service users to improve their mental and physical wellbeing, promote independence, and achieve their recovery goals.

The role includes supporting physical health monitoring, undertaking clinical observations, assisting with care planning and risk assessment processes, participating in multidisciplinary interventions, and providing practical and emotional support to service users and their families. Candidates should have experience working within health, social care, or mental health services and be committed to delivering compassionate, inclusive, and recovery-oriented care.

** Important Sponsorship Information for this post: We are currently unable to offer a certificate of sponsorship for this post **

Main duties of the job

• Support the delivery of recovery-focused care for adults with mental health needs across community services in Greenwich and Bromley.
• Work under the supervision of Registered Mental Health Nurses and other clinicians to implement care plans and risk management strategies.
• Undertake physical health monitoring, including clinical observations and reporting concerns appropriately.
• Assist in physical health clinics, wellbeing interventions, and other therapeutic activities.
• Support service users to maintain independence, develop life skills, access education, employment, housing, and community resources.
• Participate in home visits, CPA reviews, ward rounds, and multidisciplinary meetings as required.
• Maintain accurate electronic patient records and documentation in accordance with Trust policies.
• Provide practical and emotional support to service users, carers, and families.
• Promote equality, inclusion, safeguarding, dignity, and respect in all aspects of care delivery.
• Work collaboratively with internal and external agencies to support positive outcomes for service users.

About us

Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children's centres, schools and people's homes.We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary's Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.

Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:

• We're Kind
• We're Fair
• We Listen
• We Care

Details

Date posted

19 October 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£33,262 to £36,027 a year pa inc

Contract

Permanent

Working pattern

Full-time

Reference number

277-8366831-CMH

Job locations

Beckenham Beacon (1st Floor)

379 Croydon Road

Beckenham

BR3 3QL

United Kingdom

Job description

Job responsibilities

The post holder will work as part of the Community Mental Health Team acrossGreenwich and Bromley, supporting adults with severe and enduring mental health conditions. They will contribute to the delivery of high-quality care by providing practical, emotional, social, and physical health support in both clinic and community settings.

Responsibilities include:

• Supporting service users to engage in their recovery and maintain independence within the community.
• Assisting qualified staff with assessments, care planning, risk assessments, reviews, and implementation of treatment plans.
• Monitoring and recording clinical observations and escalating concerns regarding health deterioration or risks.
• Supporting physical health clinics and promoting healthier lifestyles and wellbeing.
• Accompanying and supporting service users during home visits, appointments, CPA reviews, and other clinical interventions.
• Providing practical assistance with daily living skills, budgeting, shopping, meal preparation, tenancy maintenance, and community engagement.
• Working collaboratively with nurses, doctors, therapists, social care professionals, carers, and external agencies.
• Maintaining accurate, timely, and confidential electronic records and documentation.
• Recognising and responding appropriately to safeguarding concerns, risks, and challenging behaviour in accordance with Trust policies.
• Demonstrating knowledge of relevant legislation including the Mental Health Act (MHA), Mental Capacity Act (MCA), and Deprivation of Liberty Safeguards (DoLS).
• Participating in supervision, mandatory training, service development activities, audits, and continuous professional development.

Job description Job responsibilities The post holder will work as part of the Community Mental Health Team acrossGreenwich and Bromley, supporting adults with severe and enduring mental health conditions. They will contribute to the delivery of high-quality care by providing practical, emotional, social, and physical health support in both clinic and community settings. Responsibilities include: Supporting service users to engage in their recovery and maintain independence within the community. Assisting qualified staff with assessments, care planning, risk assessments, reviews, and implementation of treatment plans. Monitoring and recording clinical observations and escalating concerns regarding health deterioration or risks. Supporting physical health clinics and promoting healthier lifestyles and wellbeing. Accompanying and supporting service users during home visits, appointments, CPA reviews, and other clinical interventions. Providing practical assistance with daily living skills, budgeting, shopping, meal preparation, tenancy maintenance, and community engagement. Working collaboratively with nurses, doctors, therapists, social care professionals, carers, and external agencies. Maintaining accurate, timely, and confidential electronic records and documentation. Recognising and responding appropriately to safeguarding concerns, risks, and challenging behaviour in accordance with Trust policies. Demonstrating knowledge of relevant legislation including the Mental Health Act (MHA), Mental Capacity Act (MCA), and Deprivation of Liberty Safeguards (DoLS). Participating in supervision, mandatory training, service development activities, audits, and continuous professional development.

Person Specification

Education/Qualifications

Essential

• NVQ 3 qualification or equivalent training + experience.

Experience

Essential

• At least 2 years' experience of working with people in a caring setting/role
• Experience in health or social care or teaching
• Experience of working with people with mental health needs

Desirable

• Group-work experience

Skills/Abilities/Knowledge

Essential

• Ability to establish a rapport with service users
• Ability to work as part of a team
• Good basic written, verbal and non-verbal communication skills

Desirable

• Computer literacy
• Health, safety and risk awareness
• Ability to teach service users basic practical tasks to enhance their life skills

Person Specification Education/Qualifications Essential NVQ 3 qualification or equivalent training + experience. Experience Essential At least 2 years' experience of working with people in a caring setting/role Experience in health or social care or teaching Experience of working with people with mental health needs Desirable Group-work experience Skills/Abilities/Knowledge Essential Ability to establish a rapport with service users Ability to work as part of a team Good basic written, verbal and non-verbal communication skills Desirable Computer literacy Health, safety and risk awareness Ability to teach service users basic practical tasks to enhance their life skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Oxleas NHS Foundation Trust

Address

Beckenham Beacon (1st Floor)

379 Croydon Road

Beckenham

BR3 3QL

United Kingdom

Employer's website

http://oxleas.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Oxleas NHS Foundation Trust

Address

Beckenham Beacon (1st Floor)

379 Croydon Road

Beckenham

BR3 3QL

United Kingdom

Employer's website

http://oxleas.nhs.uk/ (Opens in a new tab)