Job description

Job responsibilities

Working in Hospital

Visit your assigned hospitals across London and Surrey, including Royal Marsden Sutton, Evelina London SE1 (when the Primary Treatment Centre moves from The Royal Marsden), Kingston Hospital, St Georges Tooting, St Peters Chertsey, Royal Surrey Guildford, East Surrey Hospital - Redhill and Epsom Hospital regularly, in line with need, to support existing Momentum families and meet new referrals. This will be based on service need, and you will not be required to attend all hospitals each week.

You will also be visiting families in selective Intensive Care Units, during times of critical illness and uncertainty.

Build strong, positive relationships with hospital staff, and other professionals so you become a trusted part of the team on the paediatric wards, including attending Multi-Disciplinary Team meetings, sharing professional knowledge of our families, maintaining accurate records and reporting back as required.

Deliver presentations in hospital to professionals to raise awareness of Momentum.

Be a friendly and approachable presence for professionals and families alike, clearly explaining what Momentum can offer.

Follow hospital policies on infection control, dress code, and safeguarding at all times.

Supporting Families

Provide compassionate, age-appropriate support to families, children, and young people of all ages and backgrounds.

Offer emotional and practical support tailored to each familys situation, listening closely and responding with care from the moment theyre referred.

Manage your own caseload, prioritising contact based on need and making sure families always feel supported.

Connect families to relevant services - such as therapies, respite breaks, and family experiences which includes trusted external organisations when needed.

Recognise the needs of siblings, grandparents, and carers, helping them to find the right support too.

When required, support families under palliative care with compassion and sensitivity.

Work closely with our Echoes team to ensure bereaved families transition to their specialist support smoothly and with care.

Make sure every family feels part of Momentum for as long as they need us.

Professional Responsibilities

Refer families into Momentums support service, in line with the criteria required for referral.

Keep clear, accurate and confidential records of your work on our secure database (Salesforce)

Work independently, in line with our operational plan and report back to Senior Family Support Worker.

Regular and timely collaboration within the Family Support Team (Hospital & Community) managing and reporting on caseload.

Share stories, photos, and anonymised family updates (with consent) to help the charitys fundraising and communications.

Join team meetings, clinical supervision, and training (some virtual, some at our office near Hampton Court Station, Surrey)

Act promptly on any safeguarding concerns in line with Momentums policies.

Follow all guidelines for lone working, safeguarding, data protection, and health & safety.

Take on other tasks that help us deliver our family support services for example managing family events i.e. family days out.

Offer will be subject to an Enhanced Disclosure & Barring Service (DBS) check prior to employment start date. All staff have a responsibility to safeguard and promote the welfare of children and adults. The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.

Person Specification

Experience

Essential

• Experience of supporting children, young people, and families, demonstrating sensitivity to their unique needs.
• A natural ability to build rapport with others - you listen well and put people at ease.
• Excellent understanding of professional boundaries and confidentiality
• Strong communication skills (both written and verbal).
• Good time management skills
• A calm, empathetic, compassionate approach, especially in emotional or sensitive situations
• Comfortable working independently, managing your own time, juggling priorities, and managing a varied caseload.
• Ability to work independently, adapt to evolving service needs and manage resources effectively.
• Proficiency in using IT systems including Microsoft Office, databases and managing your calendar.
• Able to keep clear and accurate notes.
• A team player willing to collaborate and share learning with colleagues.
• Role is mostly hospital based but reliable internet connection at home for effective remote working where needed.
• Possession of a valid UK driving licence with access to a car.

Desirable

• Experience working with young adults.
• Experience of working in a charity or healthcare setting
• Familiarity with hospital environments and working alongside NHS professionals.
• Sound knowledge of Safeguarding for children, young people, and adults at risk.
• Experience in bereavement or social work would be advantageous.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Momentum Children's Charity

Address

Fontaney

11a Creek Road

East Molesey

Surrey

KT8 9BE

United Kingdom

Employer's website

https://www.momentumcharity.org/ (Opens in a new tab)