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Band 5 - Emergency Department Patient Flow Coordinator
Royal Free London NHS Foundation Trust View all jobs
Posted 11 day(s) ago
Reference: 2437861
Job summary
To work in a dynamic Hot floor team within the Medicine and Urgent Care Division. The post holder will support patients through their Emergency and Ambulatory care journey across the hot floor from arrival through to admission or discharge, supporting the patient with efficient care which is coordinated right from the start of their arrival within the department. The successful candidate will lead on flow and performance, both operationally and in reporting, across the floor including working with clinical teams to improve patient pathways and be a key stakeholder in Hot Floor Quality Improvement projects. The flow co-ordinator will act as a single point of contact, knowing the current state of the department and what the risks and pressure points are.
Main duties of the job
The post holder will be crucial in chasing delays within the department (e.g Bloods, Radiology, Speciality Reviews), proactively identifying bottlenecks and working with the Nurse in Charge to identify a plan - E.g. Ambulance offload, work up queue etc.
o Monitoring time to streaming, triage and work up and escalating within agreed timeframes any delays that exceed the agreed National and Local targets
o Chasing specialities to review patients within the agreed SLA
o Chasing diagnostics to ensure they are ordered and completed/reported in good time
o Chasing results on blood tests if they haven't been returned in good time
o Ensuring quick movement out of the department when patients are allocated beds and that their spaced is cleaned
If you believe you meet the criteria of the person specification and would like to join the Royal Free at this time, we would be interested in receiving your application.
About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the topFor more information please follow link https://www.royalfreelondonjobs.co.uk
Details
Date posted
20 October 2026
Pay scheme
Agenda for change
Band
Band 5
Salary
£36,943 to £44,900 a year per annum inclusive of HCAS
Contract
Fixed term
Duration
12 months
Working pattern
Full-time
Reference number
391-RFL-8301254
Job locations
Barnet Hospital
Wellhouse Lane
London
EN5 3DJ
United Kingdom
Job description
Job responsibilities
Please see attached Job Description for more information about this role and working at royal free London NHS foundation Trust
Job description
Job responsibilities
Please see attached Job Description for more information about this role and working at royal free London NHS foundation Trust
Person Specification
Royal Free shared commitments
Essential
- o Demonstrable ability to meet the Trust shared commitments.
Education & Professional Qualifications
Desirable
- GCSE Maths and English or equivalent
Experience
Essential
- Experience of patient flow within an Acute Hospital
- Experience of working with Cerner
- Experience of working with data and spreadsheets
- Awareness of NHS targets with respect to waiting times
Desirable
- Experience working within a team
- Experience of working in an Emergency Department
- Managing Staff within a team
Skills & Aptitudes
Essential
- Excellent interpersonal skills
- Able to work under pressure and to deadlines
- Good organisational skills and ability to prioritise workload
- Able to provide and receive sometimes complex or sensitive information
- Effective team worker
- Good communication skills - written and verbal
- Good organisational skills with attention to detail
- Understanding of issues regarding patient confidentiality
Desirable
- Use of Microsoft office packages - Word, Excel, Email
Person Specification
Royal Free shared commitments
Essential
- o Demonstrable ability to meet the Trust shared commitments.
Education & Professional Qualifications
Desirable
- GCSE Maths and English or equivalent
Experience
Essential
- Experience of patient flow within an Acute Hospital
- Experience of working with Cerner
- Experience of working with data and spreadsheets
- Awareness of NHS targets with respect to waiting times
Desirable
- Experience working within a team
- Experience of working in an Emergency Department
- Managing Staff within a team
Skills & Aptitudes
Essential
- Excellent interpersonal skills
- Able to work under pressure and to deadlines
- Good organisational skills and ability to prioritise workload
- Able to provide and receive sometimes complex or sensitive information
- Effective team worker
- Good communication skills - written and verbal
- Good organisational skills with attention to detail
- Understanding of issues regarding patient confidentiality
Desirable
- Use of Microsoft office packages - Word, Excel, Email
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Royal Free London NHS Foundation Trust
Address
Barnet Hospital
Wellhouse Lane
London
EN5 3DJ
United Kingdom
Employer's website
Employer details
Employer name
Royal Free London NHS Foundation Trust
Address
Barnet Hospital
Wellhouse Lane
London
EN5 3DJ
United Kingdom