Job summary

The post holder will be the point of contact for all administrative issues relating to patients' pathway of care. The post holder will work as part of a multi-disciplinary team and will provide support in the proactive management of the patient pathway from referral to discharge,ensuring the entire pathway is managed smoothly.

The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focussed and knowledgeable point of contact.

To provide a consistent approach across the Trust, using Standard Operating Procedures (SOP's) to ensure that functions of the role are carried out correctly within given timescales.

Main duties of the job

• Process and log all referrals in line with Trust Access Policy and specialty SOP
• To use the 18weeks referral to treatment (RTT) to manage all outpatient and electivepatient journeys.
• Schedule new and follow up appointments with the most appropriate clinician, ensuringthat capacity is proactively and efficiently used, escalating issues as required to the linemanager
• Schedule elective admissions, contacting patients offering them a choice of admissiondates and agree with them the date of admission
• Manage and monitor outpatient and theatre scheduling making best use of capacity

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About us

Kingston and Richmond NHS Foundation Trust cares for more than half a million patients a year, from across Kingston, Richmond, Elmbridge (Surrey), Merton, Wandsworth and Sutton. In 2018, we became the first acute hospital trust in London to be rated "Outstanding" for overall quality and leadership by the national Care Quality Commission regulator.

We have approximately 350 beds and directly employ around 2,900 staff. Our trust provides a full range of diagnostic services and treatment services. Our main site is the Kingston Hospital site but we also run a number of outpatient clinics in the community, including in Raynes Park, Surbiton, Queen Mary's Roehampton and Teddington.