Job summary

Are you an enthusiastic, organised and compassionate person who enjoys helping people and working as part of a busy team? The Park Surgery is looking for a Medical Receptionist to join our established reception team for 30 to 37 hours per week, with a salary of £25,272 FTE. As one of the first people our patients meet or speak to, you will play a vital role in creating a welcoming experience and helping patients access the right care. This is a varied position combining reception, care navigation, appointment management and general administration. You will work closely with clinical, administrative and external colleagues, using SystmOne and digital services to keep information accurate and services running smoothly. We are committed to high-quality, efficient, personal and responsive care, and we value kindness, teamwork, clear communication and continuous improvement. You will receive a full induction, mandatory training and ongoing support to develop your skills. If you are calm under pressure, confident using IT, committed to confidentiality and able to communicate with empathy and professionalism, we would be pleased to hear from you.

Main duties of the job

As a Medical Receptionist, you will be a key member of our general practice team and often the first point of contact for patients. You will welcome patients, manage arrivals and enquiries, answer telephone and online requests, maintain the appointment system and support triage administration. Using approved protocols, you will care-navigate and signpost patients to the most appropriate service, recognising and escalating urgent concerns without providing clinical advice. You will accurately update patient records, process registrations, scan correspondence, action emails, support repeat-prescription workflows and direct requests such as subject access, insurance, solicitor and DVLA enquiries to the appropriate team. You will also support clinicians and colleagues with general administration, recalls, vaccination clinics and service-improvement work. The role requires excellent communication, confidentiality, accuracy, empathy and confidence when managing sensitive or difficult situations, alongside compliance with safeguarding, information governance, infection-control and health-and-safety procedures.

About us

The Park Surgery is a GP practice committed to providing high-quality, cost-effective, efficient, organised, personal and responsive medical care. Our multidisciplinary team works collaboratively to support our registered patients and help them access the right care and services. We aim to create a welcoming, respectful and inclusive environment where patients are treated with dignity and are involved in decisions about their care. We value teamwork, clear communication, confidentiality and reliable administration, recognising the vital contribution that reception and administrative colleagues make to safe and effective general practice. Staff receive a full induction and are supported to complete mandatory training, develop their skills, share learning and contribute ideas. We promote equality of opportunity, staff wellbeing, continuous improvement and a culture in which everyone can help improve patient experience and service delivery.

Details

Date posted

26 October 2026

Pay scheme

Other

Salary

£25,272 a year

Contract

Permanent

Working pattern

Full-time

Reference number

A4018-26-0001

Job locations

2a - 4 Alexandra Road

Great Yarmouth

NR30 2HW

United Kingdom

Job description

Job responsibilities

Primary key responsibilities

The following are the core responsibilities of a Receptionist in delivering health services:

a. Accurately detail information on patients records within the clinical system

b. Maintain and monitor the practice appointment system

c. Process personal, telephone and e-requests for appointments

d. Assist with total triage administration

e. Answer incoming phone calls, transferring calls or dealing with callers requests appropriately

f. Signpost patients to the correct service

g. Initiate contact with and respond to requests from patients, team members and external agencies

h. Photocopy documentation as required

i. Enter data for new and temporary registrations and relevant patient information as required

j. Input data into patients healthcare records as necessary

k. Direct requests for information, including DSARs, insurance or solicitors letters and DVLA forms, to the administrative team

l. Manage all queries as necessary in an efficient manner

m. Carry out system searches as requested

n. Support all clinical staff with general administrative tasks as requested

o. Undertake a broad spectrum of administrative duties commensurate with the role

p. Be an integral part of the general practice team

q. Act as a chaperone as required

r. Be aware of duties and responsibilities under current legislation and adhere to practice policies and procedures on safeguarding adults and children

s. Support the delivery of enhanced services and other service requirements

t. Undertake all mandatory training and induction programmes

u. Contribute to and embrace the spectrum of clinical governance

v. Maintain a clean, tidy and effective working area at all times

w. Attend a formal appraisal with the line manager at least every 12 months; progress against agreed performance and training objectives will be reviewed regularly so that new objectives can be agreed

There may be, on occasion, a requirement to carry out other tasks. This will depend on factors such as workload and staffing levels.

Wider responsibilities

In addition to the primary responsibilities, the Receptionist has the following wider responsibilities:

a. Support administrative staff, providing cover during staff absences

b. Action incoming emails and correspondence as necessary

c. Scan patient-related documentation and attach scanned documents to patients healthcare records

d. Participate in local initiatives to enhance service delivery and patient care

e. Support the management of repeat prescriptions, ensuring they are processed accurately and efficiently

f. Support and participate in shared learning

g. Welcome patients, manage arrivals, confirm demographic and contact details, and respond appropriately to reception and waiting-area enquiries

h. Undertake care navigation using approved practice protocols, without providing clinical advice, and recognise and escalate urgent or concerning presentations promptly

i. Respond professionally to concerns and difficult situations, use appropriate de-escalation techniques, and refer formal complaints in line with practice procedure

j. Follow infection prevention and control guidance and practice procedures for suspected communicable diseases

k. Understand and follow emergency, evacuation and business-continuity procedures and maintain required basic life-support training

l. Comply with UK GDPR, the Data Protection Act 2018, Caldicott principles and practice information-governance procedures, including appropriate identity verification before disclosing information

m. Identify communication and accessibility needs, arrange interpreters where required, and support reasonable adjustments for disability, sensory loss or language barriers

n. Support patients to use online services, including the NHS App and online access routes, and promote digital inclusion while offering appropriate alternatives

o. Maintain accurate patient records, including contact details, preferred communication methods, consent information and reasonable-adjustment requirements

p. Handle payments, receipts and private-service administration accurately where this forms part of practice procedures

q. Complete opening and closing duties where rostered, ensuring reception areas, equipment, records and premises are appropriately secured

r. Support vaccination clinics, recall programmes, screening activity and public-health campaigns as required

s. Report significant events, near misses, safeguarding concerns, information breaches and other incidents promptly using practice procedures

t. Follow lone-working and personal-safety procedures where applicable

Job description Job responsibilities Primary key responsibilities The following are the core responsibilities of a Receptionist in delivering health services: a. Accurately detail information on patients records within the clinical system b. Maintain and monitor the practice appointment system c. Process personal, telephone and e-requests for appointments d. Assist with total triage administration e. Answer incoming phone calls, transferring calls or dealing with callers requests appropriately f. Signpost patients to the correct service g. Initiate contact with and respond to requests from patients, team members and external agencies h. Photocopy documentation as required i. Enter data for new and temporary registrations and relevant patient information as required j. Input data into patients healthcare records as necessary k. Direct requests for information, including DSARs, insurance or solicitors letters and DVLA forms, to the administrative team l. Manage all queries as necessary in an efficient manner m. Carry out system searches as requested n. Support all clinical staff with general administrative tasks as requested o. Undertake a broad spectrum of administrative duties commensurate with the role p. Be an integral part of the general practice team q. Act as a chaperone as required r. Be aware of duties and responsibilities under current legislation and adhere to practice policies and procedures on safeguarding adults and children s. Support the delivery of enhanced services and other service requirements t. Undertake all mandatory training and induction programmes u. Contribute to and embrace the spectrum of clinical governance v. Maintain a clean, tidy and effective working area at all times w. Attend a formal appraisal with the line manager at least every 12 months; progress against agreed performance and training objectives will be reviewed regularly so that new objectives can be agreed There may be, on occasion, a requirement to carry out other tasks. This will depend on factors such as workload and staffing levels. Wider responsibilities In addition to the primary responsibilities, the Receptionist has the following wider responsibilities: a. Support administrative staff, providing cover during staff absences b. Action incoming emails and correspondence as necessary c. Scan patient-related documentation and attach scanned documents to patients healthcare records d. Participate in local initiatives to enhance service delivery and patient care e. Support the management of repeat prescriptions, ensuring they are processed accurately and efficiently f. Support and participate in shared learning g. Welcome patients, manage arrivals, confirm demographic and contact details, and respond appropriately to reception and waiting-area enquiries h. Undertake care navigation using approved practice protocols, without providing clinical advice, and recognise and escalate urgent or concerning presentations promptly i. Respond professionally to concerns and difficult situations, use appropriate de-escalation techniques, and refer formal complaints in line with practice procedure j. Follow infection prevention and control guidance and practice procedures for suspected communicable diseases k. Understand and follow emergency, evacuation and business-continuity procedures and maintain required basic life-support training l. Comply with UK GDPR, the Data Protection Act 2018, Caldicott principles and practice information-governance procedures, including appropriate identity verification before disclosing information m. Identify communication and accessibility needs, arrange interpreters where required, and support reasonable adjustments for disability, sensory loss or language barriers n. Support patients to use online services, including the NHS App and online access routes, and promote digital inclusion while offering appropriate alternatives o. Maintain accurate patient records, including contact details, preferred communication methods, consent information and reasonable-adjustment requirements p. Handle payments, receipts and private-service administration accurately where this forms part of practice procedures q. Complete opening and closing duties where rostered, ensuring reception areas, equipment, records and premises are appropriately secured r. Support vaccination clinics, recall programmes, screening activity and public-health campaigns as required s. Report significant events, near misses, safeguarding concerns, information breaches and other incidents promptly using practice procedures t. Follow lone-working and personal-safety procedures where applicable

Person Specification

Qualifications

Essential

• Educated to GCSE level or equivalent
• GCSE Mathematics & English (C or above)

Knowledge and Skills

Essential

• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Microsoft 365 and relevant clinical systems
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure
• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Experience

Essential

• Experience of working with the general public

Desirable

• Experience of administrative duties
• Experience of working in a health care setting
• Experience of working in a GP practice
• SystmOne user skills

Person Specification Qualifications Essential Educated to GCSE level or equivalent GCSE Mathematics & English (C or above) Knowledge and Skills Essential Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Microsoft 365 and relevant clinical systems Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving & analytical skills Ability to follow policy and procedure Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Experience Essential Experience of working with the general public Desirable Experience of administrative duties Experience of working in a health care setting Experience of working in a GP practice SystmOne user skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Park Surgery

Address

2a - 4 Alexandra Road

Great Yarmouth

NR30 2HW

United Kingdom

Employer's website

https://www.parksurgerygreatyarmouth.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

The Park Surgery

Address

2a - 4 Alexandra Road

Great Yarmouth

NR30 2HW

United Kingdom

Employer's website

https://www.parksurgerygreatyarmouth.nhs.uk/ (Opens in a new tab)