Job summary

Responsible for the smooth and efficient running of the practice, to ensure that all non-clinical aspects of the practice are managed so that the Partners and other clinicians can focus on clinical issues and patient care.

The post holder will need to maintain an operational overview of the practice, identifying and highlighting key risks that impact on the operational effectiveness of the practice, e.g. staff resources, skills, morale, technologies, building systems and compliance.

The post holder will be required to make effective judgements about the delegation of work tasks whilst retaining overall accountability for achievement.

Main duties of the job

Main duties of the role:

• External relations and strategic development
• Financial management
• Patient services
• Human resources
• Premises management
• Technology
• Compliance and governance
• Contracts
• Partners

About us

We are delighted to be recruiting for a Practice Business Manager to join our friendly, supportive and highly regarded team at Bushloe Surgery. Our current Practice Business Manager is retiring after 17 years and we are looking for an experienced manager with exceptional interpersonal and leadership skills.

Details

Date posted

26 October 2026

Pay scheme

Other

Salary

£55,000 to £65,000 a year Depending on experience

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

A2221-26-0000

Job locations

Bushloe Surgery

Two Steeples Medical Centre

Abington Close

Wigston

Leicestershire

LE18 2EW

United Kingdom

Job description

Job responsibilities

JOB DESCRIPTION

JOB TITLE: PRACTICE BUSINESS MANAGER

REPORTS TO: Partners

HOURS: 30 37 hours per week

Job Summary:

Responsible for the smooth and efficient running of the practice, to ensure that all non-clinical aspects of the practice are managed so that the Partners and other clinicians can focus on clinical issues and patient care.

The post holder will need to maintain an operational overview of the practice, identifying and highlighting key risks that impact on the operational effectiveness of the practice, e.g. staff resources, skills, morale, technologies, building systems and compliance.

The post holder will be required to make effective judgements about the delegation of work tasks whilst retaining overall accountability for achievement.

Key Duties and Responsibilities:

External Relations and Strategic Development

Develop and maintain productive relationships with the ICB, PCN, Federation and other key system partners

Represent the practice at external meetings, forums and stakeholder events

Monitor emerging NHS policy, contractual and commissioning developments and advise Partners on opportunities, risks and implications

Identify, assess and pursue opportunities for service development, new contracts and additional income streams

Lead the preparation of business cases, expressions of interest, contract bids and partnership proposals

Influence local system planning and decision-making to ensure the interests of the practice and its patients are represented

Build the practices reputation and profile within the wider healthcare system

Financial Management

Working with the professional advisors to ensure sound and compliant management of the practice finances leading to presentation of timely and accurate financial statements to Partners

Management of banking relationship to ensure timely efficient processing of payments and receipts

Management of contractual arrangements to ensure accurate and timely receipt of creditors and payment of debtors through a well organised claims and debtor management process

Provision of timely management information concerning income and expenditure to allow planned growth and avoid unplanned financial impact to Partners

Patient Services

Ensuring adequate staffing to maintain access for all patients regardless of mode of access

Ensuring adherence to planned work processes and procedures to maintain quality of output

Oversight of all complaints, where appropriate investigating and monitoring trends and themes

Management of significant events

Actively support and lead the surgery PPG

Human Resources

Oversight of all recruitment and with the Assistant Practice Manager (APM) ensuring effective advertising, interview and onboarding processes for new staff

Overseeing the appraisal process and supporting the APM with management of performance issues, and any disciplinary or grievance procedures with the support of third party expert HR resources when appropriate

Premises Management

Liaison with Landlord and their agents, managing rent review process and other building inspections

Overseeing the safe and effective management of the building including planned preventative maintenance in conjunction with the joint tenants Manager and the Premises Supervisor

Ensuring health and safety processes and procedures are maintained with the support of 3rd party expert Health and Safety resources when appropriate

Ensuring management of room users through issue of Licences to Occupy and timely billing of room users

Manage the accountants for the building and banking facilities

Management of contractual arrangements to ensure accurate and timely receipt of creditors and payment of debtors through a well organised claims and debtor management process

Provision of timely management information concerning income and expenditure to allow planned growth and avoid unplanned financial impact to Partners

Technology

Leadership of the use of SystmOne and its set-up for Bushloe Surgery

Understanding of all other systems in use supporting Bushloe Surgery staff

Work with the APM to ensure all aspects of IT provide the maximum possible benefits to users

Remain open to implementation of new and novel technologies that would improve the efficiency and effectiveness of all staff

Oversee the contractual arrangements relating to all systems

Compliance and Governance

Ensuring the practice adheres to health and safety regulations

Ensuring the practice maintains and if possible improves its current Good CQC registration through implementation and regular review of CQC procedures

Liaising with solicitors on behalf of Partners for any ad-hoc legal matters

Maintain an overview of key risks affecting the business and interpretation of how Bushloe Surgery must change

Provide intelligence and influence to PCN-Federation-PCL-ICB

Contracts

Point of contact for all contracts operated by the partnership

Assessing value and fulfilment of additional services contracts

Maintaining and provisioning of information required on additional services and GMS contracts

Preparation of contract EOIs and pitches

Management of change relating to existing contracts

Partners

Organisation and management of Partners meetings

Organise and run Partners Away Day

Management of relationship with legal advisors, including joining and leaving Partners

Effective, inclusive and timely internal and external communications

What-if scenario planning and filtration of NHSE-ICB new opportunities

PCN representation and communicating to Partners relevant information from PCN Board

Other Duties and Responsibilities:

Communication

Training and personal development

Confidentiality

Equality and Diversity

Health and Safety

Quality

Personal/Professional Development

Job description Job responsibilities JOB DESCRIPTIONJOB TITLE: PRACTICE BUSINESS MANAGERREPORTS TO: PartnersHOURS: 30 37 hours per weekJob Summary:Responsible for the smooth and efficient running of the practice, to ensure that all non-clinical aspects of the practice are managed so that the Partners and other clinicians can focus on clinical issues and patient care.The post holder will need to maintain an operational overview of the practice, identifying and highlighting key risks that impact on the operational effectiveness of the practice, e.g. staff resources, skills, morale, technologies, building systems and compliance.The post holder will be required to make effective judgements about the delegation of work tasks whilst retaining overall accountability for achievement.Key Duties and Responsibilities:External Relations and Strategic Development Develop and maintain productive relationships with the ICB, PCN, Federation and other key system partners Represent the practice at external meetings, forums and stakeholder events Monitor emerging NHS policy, contractual and commissioning developments and advise Partners on opportunities, risks and implications Identify, assess and pursue opportunities for service development, new contracts and additional income streams Lead the preparation of business cases, expressions of interest, contract bids and partnership proposals Influence local system planning and decision-making to ensure the interests of the practice and its patients are represented Build the practices reputation and profile within the wider healthcare systemFinancial Management Working with the professional advisors to ensure sound and compliant management of the practice finances leading to presentation of timely and accurate financial statements to Partners Management of banking relationship to ensure timely efficient processing of payments and receipts Management of contractual arrangements to ensure accurate and timely receipt of creditors and payment of debtors through a well organised claims and debtor management process Provision of timely management information concerning income and expenditure to allow planned growth and avoid unplanned financial impact to PartnersPatient Services Ensuring adequate staffing to maintain access for all patients regardless of mode of access Ensuring adherence to planned work processes and procedures to maintain quality of output Oversight of all complaints, where appropriate investigating and monitoring trends and themes Management of significant events Actively support and lead the surgery PPGHuman Resources Oversight of all recruitment and with the Assistant Practice Manager (APM) ensuring effective advertising, interview and onboarding processes for new staff Overseeing the appraisal process and supporting the APM with management of performance issues, and any disciplinary or grievance procedures with the support of third party expert HR resources when appropriatePremises Management Liaison with Landlord and their agents, managing rent review process and other building inspections Overseeing the safe and effective management of the building including planned preventative maintenance in conjunction with the joint tenants Manager and the Premises Supervisor Ensuring health and safety processes and procedures are maintained with the support of 3rd party expert Health and Safety resources when appropriate Ensuring management of room users through issue of Licences to Occupy and timely billing of room users Manage the accountants for the building and banking facilities Management of contractual arrangements to ensure accurate and timely receipt of creditors and payment of debtors through a well organised claims and debtor management process Provision of timely management information concerning income and expenditure to allow planned growth and avoid unplanned financial impact to PartnersTechnology Leadership of the use of SystmOne and its set-up for Bushloe Surgery Understanding of all other systems in use supporting Bushloe Surgery staff Work with the APM to ensure all aspects of IT provide the maximum possible benefits to users Remain open to implementation of new and novel technologies that would improve the efficiency and effectiveness of all staff Oversee the contractual arrangements relating to all systemsCompliance and Governance Ensuring the practice adheres to health and safety regulations Ensuring the practice maintains and if possible improves its current Good CQC registration through implementation and regular review of CQC procedures Liaising with solicitors on behalf of Partners for any ad-hoc legal matters Maintain an overview of key risks affecting the business and interpretation of how Bushloe Surgery must change Provide intelligence and influence to PCN-Federation-PCL-ICBContracts Point of contact for all contracts operated by the partnership Assessing value and fulfilment of additional services contracts Maintaining and provisioning of information required on additional services and GMS contracts Preparation of contract EOIs and pitches Management of change relating to existing contractsPartners Organisation and management of Partners meetings Organise and run Partners Away Day Management of relationship with legal advisors, including joining and leaving Partners Effective, inclusive and timely internal and external communications What-if scenario planning and filtration of NHSE-ICB new opportunities PCN representation and communicating to Partners relevant information from PCN BoardOther Duties and Responsibilities:CommunicationTraining and personal developmentConfidentialityEquality and DiversityHealth and SafetyQualityPersonal/Professional Development

Person Specification

Personal Qualities

Essential

• Excellent interpersonal skills
• Motivated and proactive
• Ability to use initiative and judgement
• Forward thinker with a solutions focused approach
• Trustworthy and loyal
• High level of integrity
• Level-headed
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Ability to drive and deliver change effectively

Qualifications

Essential

• Literacy and numeracy skills sufficient to manage a small to medium sized business

Desirable

• Educated to degree level in healthcare or business
• Leadership and/or management qualification

Experience

Essential

• Experience of managing multidisciplinary teams
• Experience of financial management, including forecasting and budgeting
• Experience of successfully developing and implementing projects
• Experience of HR processes, workforce planning and development
• Experience of performance management including appraisals, staff development and disciplinary procedures

Desirable

• Experience of working in a practice management role
• Experience of Xero accounting
• Experience of working in a healthcare setting
• NHS-primary care general practice experience
• Relevant health and safety experience
• Relevant health and safety experience

Skills

Essential

• Ability to negotiate opportunities to enhance service delivery
• Excellent communication skills (written, oral and presenting)
• Strong IT skills (generic)
• Excellent leadership skills
• Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
• Effective time management (planning and organising)
• Ability to network and build relationships
• Effective problem-solving and analytical skills
• Ability to develop, implement and embed policy and procedure
• Ability to motivate teams, enhance morale and maintain a positive working environment

Desirable

• SystmOne user skills

Other requirements

Essential

• Flexibility to work outside core office hours
• Disclosure and Barring Service (DBS) check
• Maintain confidentiality at all times

Desirable

• Full UK driving licence

Person Specification Personal Qualities Essential Excellent interpersonal skills Motivated and proactive Ability to use initiative and judgement Forward thinker with a solutions focused approach Trustworthy and loyal High level of integrity Level-headed Sensitive and empathetic in distressing situations Ability to work under pressure Ability to drive and deliver change effectively Qualifications Essential Literacy and numeracy skills sufficient to manage a small to medium sized business Desirable Educated to degree level in healthcare or business Leadership and/or management qualification Experience Essential Experience of managing multidisciplinary teams Experience of financial management, including forecasting and budgeting Experience of successfully developing and implementing projects Experience of HR processes, workforce planning and development Experience of performance management including appraisals, staff development and disciplinary procedures Desirable Experience of working in a practice management role Experience of Xero accounting Experience of working in a healthcare setting NHS-primary care general practice experience Relevant health and safety experience Relevant health and safety experience Skills Essential Ability to negotiate opportunities to enhance service delivery Excellent communication skills (written, oral and presenting) Strong IT skills (generic) Excellent leadership skills Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment Effective time management (planning and organising) Ability to network and build relationships Effective problem-solving and analytical skills Ability to develop, implement and embed policy and procedure Ability to motivate teams, enhance morale and maintain a positive working environment Desirable SystmOne user skills Other requirements Essential Flexibility to work outside core office hours Disclosure and Barring Service (DBS) check Maintain confidentiality at all times Desirable Full UK driving licence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bushloe Surgery

Address

Bushloe Surgery

Two Steeples Medical Centre

Abington Close

Wigston

Leicestershire

LE18 2EW

United Kingdom

Employer's website

https://www.bushloesurgery.co.uk (Opens in a new tab)

Employer details

Employer name

Bushloe Surgery

Address

Bushloe Surgery

Two Steeples Medical Centre

Abington Close

Wigston

Leicestershire

LE18 2EW

United Kingdom

Employer's website

https://www.bushloesurgery.co.uk (Opens in a new tab)