Job description

Job responsibilities

The Receptionist will be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, the effective use of the appointment system, booking appointments, the processing of information (electronic and hard copy) in a timely manner and in accordance with current policies, assisting patients as required and supporting the administration team with patient registration.

Our reception team acts as the central point of contact for patients. Receptionists are responsible for the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary agencies such as secondary care and community service providers.

The post-holder will be an integral part of the general practice team.

Person Specification

Knowledge and Skills

Essential

• Excellent communication skills and effective in communicating and understanding patient needs
• Competent in the use of MS Office and Outlook
• Problem solver with the ability to process information accurately and effectively, interpreting data as required
• Ability to use own initiative, discretion, and sensitivity
• Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity
• Ability to work as a team member and autonomously
• Excellent communication skills and effective in communicating and understanding patient needs
• Sensitive and empathetic in distressing situations
• Effectively utilise resources
• Punctual and committed to supporting the team effort
• High levels of integrity and loyalty
• Clear, polite telephone manner
• Flexible and cooperative
• Motivated
• Understanding of safeguarding adults and children
• Demonstrate personal accountability, emotional resilience and work well under pressure
• Knowledge of and ability to work to key policies and procedures

Desirable

• Good organisational skills
• Clinical IT system (preferably EMIS) user skills and the ability to record accurate notes
• Understanding of the chaperone procedure

Experience

Essential

• Experience of working with the general public

Desirable

• Experience of working in a health care setting
• Experience of administrative duties

Qualifications

Essential

• A good standard of education with an expectation of having GCSE English & Mathematics at Grade C/Level 4 or above, or Functional Skills Level 2 in Maths and English

Desirable

• Touch typing qualifications

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

West Somerset Healthcare

Address

Robert Street

Williton

Taunton

Somerset

TA4 4QE

United Kingdom

Employer's website

https://www.westsomersethealthcare.co.uk/ (Opens in a new tab)