Job summary

We are seeking a proactive and experienced Patient Services Manager to join our team for 30 hours per week (£16.50 per hour). This newly created role will strengthen the management structure of the practice, providing leadership and support to patient-facing services. The successful candidate will help drive service improvements, enhance operational efficiency, support staff development, and contribute to a positive patient experience. This is an exciting opportunity to play a key role in the ongoing development of the practice while helping to create a supportive and effective working environment.

Main duties of the job

About the Role

We are seeking an experienced and motivated Patient Services Manager to join our practice team. This newly created role will provide leadership and support across our patient-facing services, helping to ensure the smooth day-to-day running of the practice and delivering an excellent patient experience.

As Patient Services Manager, you will lead and support the administrative and reception functions of the practice, ensuring patients receive an efficient, professional, and high-quality service. You will work closely with the Practice Manager to oversee day-to-day operations, develop staff, manage workflows, and drive continuous improvement across patient-facing services.

Key Responsibilities

• Lead and support the administrative and patient services team.
• Manage staffing rotas, annual leave, and day-to-day operational cover.
• Oversee administrative processes including coding, prescriptions, correspondence, and task management.
• Support staff development through induction, supervision, appraisal, and training.
• Ensure high standards of patient communication across telephone, email, website, and social media channels.
• Contribute to service development and continuous improvement initiatives.
• Support the Practice Manager with complaints, investigations, and operational projects.
• Foster a positive, collaborative, and patient-centred culture within the team.

About us

Sussex Primary Care run a number of GP Practices across Sussex providing excellent primary care in the heart of the community. We are a learning organisation that listens to our team of staff, patients and partners to guide our future. At the heart of our vision are our patients and their needs.

Be patient-focussed in everything we do

Support staff to be the best they can be

Innovate, learn and evaluate