Job summary

We are currently seeking an enthusiastic & diligent Patient Advisor 20-37.5 hours per week. Ideally, you will have previous receptionist/administrator experience in a healthcare setting. We are a Friendly and cohesive team of GP Partners (5) and Salaried GPs (6) & Excellent clinical support team including Paramedics, Nurses, Health Care Assistants and our Clinical Pharmacist.

Main duties of the job

Key responsibilities

1. Greeting and Welcoming Patients:

Provide a friendly, professional first point of contact for patients, visitors, and staff.

2. Managing Appointments:

Schedule, reschedule, and cancel patient appointments using the practice's appointment system. Ensure accurate booking of patient appointments and follow-up appointments.

3. Handling Patient Queries:

Answer phone calls, emails, and in-person inquiries in a timely and professional manner. Provide general information about the surgerys services, policies, and procedures.

4. Patient Registration and Data Entry

Register new patients and update existing patient records and ensure all personal and medical details are correctly recorded in the practice's system. Ensure patient confidentiality and comply with data protection regulations (e.g., GDPR).

5. Maintaining Office Organisation:

Ensure the reception area is tidy and welcoming.

6. Supporting the Clinical Team:

Communicate with clinicians and other medical staff regarding patient needs, emergencies, or urgent appointments.

1. Emergency Situations:

Respond to urgent medical situations, such as notifying medical staff when necessary.

1. Maintaining a Calm and Professional Demeanour:

Handle any patient complaints or difficult situations calmly and professionally, seeking assistance from management if needed.

About us

Our GP Practice is based at Northgate Health Centre with a list size of circa 13,500 patients. We have a dedicated multidisciplinary team putting patient care at the heart of everything we do.We are located in the heart of Oxford in a brand-new, purpose-built premises with our neighbouring practice of King Edward Street Practice. Our central location makes us accessible to public transport and we there is secure, indoor bike parking for staff. We are highly rewarded by CQC, with a rating of good. Northgate Health Centre has connections with the University of Oxford, and we are very much involved in teaching & training.