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Endoscopy Booking Coordinator
St George's University Hospitals NHS Foundation Trust View all jobs
Posted 16 hour(s) ago
Reference: 2452160
Job summary
An exciting opportunity has arisen for an enthusiastic & self-motivated individual to work in our busy and thriving Endoscopy unit with St Georges University Hospital.
The Endoscopy unit provides facilities for both inpatient and outpatientinvestigations. The unit offers a wide range of diagnostic and therapeutic procedures across 6 specialist rooms. The unit is staffed by a team of experienced endoscopy nurses, gastroenterologists, gastrointestinal surgeons and respiratory physicians, endoscopy booking coordinators, the endoscopy team leader and is led by the Director of Endoscopy.
Main duties of the job
The post holder will be part of the Endoscopy day case booking team and be responsible for day case bookings, answering of telephones and liaising with patients, doctors, nurses, secretaries and GPs. The post holder will work as part of a team .The post holder will support the Endoscopy Admin Team across all three Trust sites.
The successful applicant must be highly computer literate, as this role requires advanced IT skills, particularly in the use of Microsoft Excel. You will possess excellent communication and interpersonal skills, enjoy engaging with people over the telephone, and be confident managing a high volume of calls. The ability to work effectively as part of a supportive and collaborative team is essential.
Informal discussions and visits are warmly welcomed and actively encouraged.
About us
With nearly 9,000 dedicated staff caring for patients around the clock, St George's Hospital is the largest healthcare provider in southwest London.
The main site, St George's Hospital in Tooting - one of the country's principal teaching hospitals - is shared with St George's, University of London, which trains medical students and carries out advanced medical research. St George's Hospital also hosts the St George's, University of London and Kingston University Faculty of Health and Social Care Sciences, which is responsible for training a wide range of healthcare professionals from across the region.
As well as acute hospital services, St Georges Hospital provides a wide variety of specialist care and a full range of community services to patients of all ages following integration with Community Services Wandsworth in 2010.
St George's University Hospitals NHS Foundation Trust serves a population of 1.3 million across south west London. A large number of services, such as cardiothoracic medicine and surgery, neurosciences and renal transplantation, also cover significant populations from Surrey and Sussex, totalling around 3.5 million people.
The trust also provides care for patients from a larger catchment area in southeast England, for specialties such as complex pelvic trauma. Other services treat patients from all over the country, such as family HIV care and bone marrow transplantation for non-cancer diseases.
Details
Date posted
27 October 2026
Pay scheme
Agenda for change
Band
Band 4
Salary
£34,186 to £37,389 a year Per Annum Including Inner london HCAS
Contract
Fixed term
Duration
7 months
Working pattern
Full-time
Reference number
200-8284064-DE-CA
Job locations
St George’s University Hospitals NHS Foundation Trust
Blackshaw Road
London
SW17 0QT
United Kingdom
Job description
Job responsibilities
Please see attached the job description for more details on the main responsibilities for this role.
Job description
Job responsibilities
Please see attached the job description for more details on the main responsibilities for this role.
Person Specification
Knowledge
Essential
- Knowledge of RTT pathways and diagnostic pathways
- Excellent knowledge of Excel, Microsoft Word and email etiquette
- Good knowledge of patient booking systems and of all relevant NHS waiting time targets, including 18 week and cancer PTL management
- Knowledge of requirement of confidentiality and the Data Protection Act
- Understanding of uploading correct current patient details
Desirable
- Knowledge of customer service- phone calls with patients
- Understanding of demand and capacity planning
- Waiting list management
- Understanding the importance of booking patients correctly
- Experience with Luna - validation of PTL
- Understanding of answering phones on time
Skills
Essential
- Ability to work unsupervised
- Computer / word processing skills including ability to use Excel, Access and PowerPoint
- Excellent communication and interpersonal skills
- Ability to independently take responsibility for resolving problems e.g. capacity problems and ensuring positive outcomes
- Analytical skills including experience of data collection and producing reports
Experience
Essential
- Relevant administration experience in a hospital or similar environment
- Experience in establishing / maintaining robust systems
- Experience of public liaison
- Positive attitude to working and learning
Desirable
- Experience of working in a multi-cultural environment
- Understanding of wait list management and day case bookings
- Understanding email etiquette
- Team work and following Trust values
Qualifications
Essential
- Good general education including GSCE in Maths or English (or equivalent)
- Customer Care course (or equivalent experience)
Desirable
- 2 years experience as Band 3
- Experienced user of EMS/ Medilogic
- Iclip/ Cerner user
- Understanding the importance of booking patients correctly
- Happy to answer calls all day
Person Specification
Knowledge
Essential
- Knowledge of RTT pathways and diagnostic pathways
- Excellent knowledge of Excel, Microsoft Word and email etiquette
- Good knowledge of patient booking systems and of all relevant NHS waiting time targets, including 18 week and cancer PTL management
- Knowledge of requirement of confidentiality and the Data Protection Act
- Understanding of uploading correct current patient details
Desirable
- Knowledge of customer service- phone calls with patients
- Understanding of demand and capacity planning
- Waiting list management
- Understanding the importance of booking patients correctly
- Experience with Luna - validation of PTL
- Understanding of answering phones on time
Skills
Essential
- Ability to work unsupervised
- Computer / word processing skills including ability to use Excel, Access and PowerPoint
- Excellent communication and interpersonal skills
- Ability to independently take responsibility for resolving problems e.g. capacity problems and ensuring positive outcomes
- Analytical skills including experience of data collection and producing reports
Experience
Essential
- Relevant administration experience in a hospital or similar environment
- Experience in establishing / maintaining robust systems
- Experience of public liaison
- Positive attitude to working and learning
Desirable
- Experience of working in a multi-cultural environment
- Understanding of wait list management and day case bookings
- Understanding email etiquette
- Team work and following Trust values
Qualifications
Essential
- Good general education including GSCE in Maths or English (or equivalent)
- Customer Care course (or equivalent experience)
Desirable
- 2 years experience as Band 3
- Experienced user of EMS/ Medilogic
- Iclip/ Cerner user
- Understanding the importance of booking patients correctly
- Happy to answer calls all day
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
St George's University Hospitals NHS Foundation Trust
Address
St George’s University Hospitals NHS Foundation Trust
Blackshaw Road
London
SW17 0QT
United Kingdom
Employer's website
Employer details
Employer name
St George's University Hospitals NHS Foundation Trust
Address
St George’s University Hospitals NHS Foundation Trust
Blackshaw Road
London
SW17 0QT
United Kingdom