Job summary

CHC and Complex Care

The function of the continuing healthcare service (CHC) is to provide comprehensive and ongoing healthcare and support to individuals with complex, long-term health needs. Following being assessed as eligible for continuing healthcare. The eligibility outcome is based on the use of national frameworks and in line with the statutory responsibilities of the ICB for CHC.

The key objectives of the service include undertaking; assessment, care planning, brokering care, monitoring and review of care packages, quality assurance of care providers. As well as providing an appeals process for individuals who have been assessed as not eligible for CHC. We will also ensure that people who have multiple care health and social care conditions are supported in an environment to keep them safe and provide high quality care.

Responsibility for leading the team of assessors, providing leadership and operational management, ensuring that best clinical practice and standards are maintained at all times.

The Continuing Healthcare Clinical Lead, ensures the effective management and delivery of the continuing healthcare service. Responsibilities encompass a range of clinical, administrative, and leadership functions.

Main duties of the job

• Monitor assessment outcomes to ensure quality, consistency and best practice.
• Lead the implementation of Personal Health Budgets (PHBs), providing specialist advice and guidance.
• Provide training and support to healthcare professionals on CHC, FNC, PHBs and relevant specialist areas.
• Ensure Continuing Care and Funded Nursing Care patients receive timely reviews and that care packages remain appropriate and cost-effective.
• Support the appeals process, including investigating complex cases and responding to patient and family queries.
• Promote effective partnership working across healthcare, acute services and social care.
• Ensure safeguarding concerns are identified and managed appropriately, including Best Interest Assessments and Deprivation of Liberty Safeguards.
• Manage and investigate complaints effectively.
• Lead HR responsibilities, including recruitment, policy implementation and performance management.
• Promote equality and work to reduce inequalities in access and outcomes for residents across North West London.

About us

We are proud to be one of the largest community healthcare providers in the country, with more than 4,500 colleagues caring for over four million people across London and Hertfordshire. Every day, our teams bring their skill, compassion, and determination to the people who depend on us.What inspires us is at the heart of who we are: when we work together, we can help people move forward in ways that truly matter. Our teams support children as they take their first steps in life, and they stand beside adults as they rebuild strength, confidence, and independence. From newborn health visiting to community nursing, stroke rehabilitation, and palliative care, we are there for people through some of life's most important moments.Joining Central London Community Healthcare means becoming part of a community that lifts each other up. It means working in an organisation that values compassion, welcomes new ideas, and believes in the potential of every colleague. Your development matters here. Your wellbeing matters. Your voice helps shape the future of the care we provide.We offer a competitive employment package because the work you do matters. At Central London Community Healthcare, you will join an inclusive organisation that invests in its people, supports development, and helps you thrive while delivering high-quality care.

Details

Date posted

27 October 2026

Pay scheme

Agenda for change

Band

Band 8b

Salary

£72,719 to £83,505 a year per annum, inclusive of HCAS

Contract

Fixed term

Duration

6 months

Working pattern

Full-time

Reference number

824-AACCC-8362813

Job locations

Sudbury Primary Care Centre

Watford Road, Wembly

London

HA0 3HG

United Kingdom

Job description

Job responsibilities

Applicants are expected to present clear and relevant evidence of the competencies and responsibilities detailed in the attached Job Description and Person Specification, together with a demonstrated commitment to the Trusts values of Accountability, Inclusion, Compassion, and Empowerment.

Job description Job responsibilities Applicants are expected to present clear and relevant evidence of the competencies and responsibilities detailed in the attached Job Description and Person Specification, together with a demonstrated commitment to the Trusts values of Accountability, Inclusion, Compassion, and Empowerment.

Person Specification

Qualifications

Essential

• Current clinical registration (NMC/HPC)
• Master's degree or equivalent level combination of post-graduate study and further training and experience.
• Evidence of continuing professional education

Desirable

• Qualification in Healthcare Leadership
• Qualification in Quality Improvement methodology

Experience

Essential

• Significant experience leading and managing clinical teams
• Experience with budgets, business planning and cost improvement programmes
• Experience in stakeholder negotiation and consultation
• Experience of complex, multi-disciplinary team working
• Evidence of continual professional development
• Experience of co-ordinating and delivering care for people with complex, long term needs
• Experience with service development and transformational change

Desirable

• Experience building networks with external agencies
• Clinical experience in community or primary care
• Experience with project management

Skills

Essential

• Detailed knowledge of the NHS, including strategic plans at a local and national level
• Knowledge of current health care policy and relevance to the delivery of healthcare services
• Understanding of health inequalities and the impact on clinical outcomes
• Highly effective communication, facilitation and negotiation skills
• Ability to analyse and interpret data for the purpose of performance management and service improvement AF/IV/T
• Knowledge of NMC Code of Professional Conduct
• Computer literate

Person Specification Qualifications Essential Current clinical registration (NMC/HPC) Master's degree or equivalent level combination of post-graduate study and further training and experience. Evidence of continuing professional education Desirable Qualification in Healthcare Leadership Qualification in Quality Improvement methodology Experience Essential Significant experience leading and managing clinical teams Experience with budgets, business planning and cost improvement programmes Experience in stakeholder negotiation and consultation Experience of complex, multi-disciplinary team working Evidence of continual professional development Experience of co-ordinating and delivering care for people with complex, long term needs Experience with service development and transformational change Desirable Experience building networks with external agencies Clinical experience in community or primary care Experience with project management Skills Essential Detailed knowledge of the NHS, including strategic plans at a local and national level Knowledge of current health care policy and relevance to the delivery of healthcare services Understanding of health inequalities and the impact on clinical outcomes Highly effective communication, facilitation and negotiation skills Ability to analyse and interpret data for the purpose of performance management and service improvement AF/IV/T Knowledge of NMC Code of Professional Conduct Computer literate

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Central London Community Health Trust

Address

Sudbury Primary Care Centre

Watford Road, Wembly

London

HA0 3HG

United Kingdom

Employer's website

https://clch.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Central London Community Health Trust

Address

Sudbury Primary Care Centre

Watford Road, Wembly

London

HA0 3HG

United Kingdom

Employer's website

https://clch.nhs.uk/ (Opens in a new tab)