Job summary

This post is fixed term/secondment for 5 months due to the needs of the service

Working as part of a team in a busy appointments call centre, booking a range of outpatient clinic appointments, pre-operative appointments and theatre procedures.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Main duties of the job

An exciting opportunity has arisen to join the Patient Booking Department at Betsi Cadwaladr University Health Board as part of an ambitious programme to reduce waiting times and improve access to healthcare services for the people of North Wales.

We are looking for enthusiastic, motivated and hardworking individuals to join our expanding teams, with 6 vacancies available across the Health Board:

2 posts based in the Central Area (Bodelwyddan or Abergele) and 4 posts based at Wrexham Maelor Hospital.

Working within a fast paced and supportive office environment, successful applicants will play a vital role in helping patients access the care they need by managing appointment bookings and supporting services to deliver improvements in waiting times and patient experience.

These positions are fixed term until 31 March 2027 however, they offer valuable experience within the NHS and an opportunity to develop knowledge and skills within patient administration and healthcare pathways. We would particularly welcome applications from existing Health Board employees interested in a secondment opportunity, subject to agreement from their current line manager.

If you are passionate about delivering excellent patient care through effective administration and would like to be part of a team making a tangible difference, we would love to hear from you.

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.