Job summary

To provide professional and appropriate administration support service to the public and all users of High Oak Surgery, Chapel St Surgery and The Enhanced Care Home Team, maintaining confidentiality at all times. To complete daily administration tasks using the surgery's computer systems.

Main duties of the job

1. To deal politely and efficiently with all patient queries via the telephone, online and face-to-face in accordance with their clinical need

2. Deal with appointment queries promptly and ensure care navigation is carried out.

3. Completing daily tasks in a timely manner using the surgery's IT programmes including, EMIS, Docman, Footfall and email

4. Dealing with prescription requests ensuring they are forwarded to the relevant GP for action

5. Scanning any correspondence received into the surgery

6. Receive and distribute messages to all staff within the surgery ensuring all relevant information is gathered and forwarded

7. Deal tactfully and sensitively with patients, relatives, and other visitors to the surgery

8. To follow the opening-up and closing-down process for the surgery

9. To participate in the staff rota, to include early and late duties as required

10. To ensure the confidentiality of all patient information at all times

11. Covering for other colleagues in their absence, including sickness and annual leave

12. Coordinate and arrange meetings, appointments, room bookings, events, and venues as required.

13. Operate general office equipment such as photocopiers, scanners printers and laminators.

14. Accurately input data using relevant IT packages and database systems.

About us

At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.

As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.

As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.

Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.

Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)