Job summary

We are seeking experienced, motivated, and compassionate Clinical Support Worker who are passionate about delivering high-quality care to patients in their own homes as an alternative to hospital-based care.

Working as part of a multidisciplinary Virtual Ward team, you will be supported by specialist clinicians across a variety of services and clinical pathways. This is a rewarding and varied role that involves providing person-centred care to patients across acute hospital sites, community settings, and within patients' own homes.

You will play a key role in supporting patients and their families to safely remain on a Virtual Ward, assisting with daily care needs, monitoring wellbeing, and promoting independence. The role also involves supporting patients to use remote monitoring equipment and digital technology, ensuring they are able to engage effectively with Virtual Ward services.

This position offers the opportunity to make a meaningful difference to patients' experiences by delivering compassionate, responsive care closer to home while working within an innovative and expanding healthcare service.

Main duties of the job

You will work alongside the Virtual ward Clinicians to deliver effective and high quality services for patients on the Virtual ward across North Cumbria.

You will have direct contact with patients, their families and carers to deliver personalised monitoring, care and education. You will also participate in remote monitoring and telephone and video assessments. You will provide, receive and process routine information. You will participate in regular MDT meetings.

The post holder will work under the direction of a registered professional/Person in Charge; they will spend the majority of their time working unsupervised delivering personalised care and nursing duties in the patient's home, hospital or hub.

About us

At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.

Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':

• Being a clinically led organisation
• Quality and safety at the heart of our Trust
• A positive patient experience every time
• A great place to work
• Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.

Details

Date posted

27 October 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

262-A-26-8358077

Job locations

West Cumberland Hospital

Homewood Road Hensingham

Whitehaven

CA28 8JG

United Kingdom

Job description

Job responsibilities

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit theUK Visas and Immigration website (Opens in a new tab).

If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:

Standard Check: £20.00 + Administration cost of £6.50 = £26.50. Deducted from salary over a 4 month period or a one-off payment.

Enhanced Check: £41.00 + administration cost of £6.50 = £47.50. Deducted from salary over a 4 month period or a one-off payment.

NCIC can offer successful future employees the following benefits:

27-day holiday scheme rising to 33 after 10 years

Flexible working Scheme

NHS Discounts*

Salary Sacrifice schemes including lease cars and Cycle to Work*

Excellent opportunities for development*

Competitive NHS Pension scheme

Vivup is a free, confidential counselling and information service to assist with personal or work-related problems

*Subject to eligibility

Important Information

Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.

Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.

Job description Job responsibilities Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants. Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit theUK Visas and Immigration website (Opens in a new tab). If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview. Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies. This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post: Standard Check: £20.00 + Administration cost of £6.50 = £26.50. Deducted from salary over a 4 month period or a one-off payment. Enhanced Check: £41.00 + administration cost of £6.50 = £47.50. Deducted from salary over a 4 month period or a one-off payment. NCIC can offer successful future employees the following benefits: 27-day holiday scheme rising to 33 after 10 years Flexible working Scheme NHS Discounts* Salary Sacrifice schemes including lease cars and Cycle to Work* Excellent opportunities for development* Competitive NHS Pension scheme Vivup is a free, confidential counselling and information service to assist with personal or work-related problems *Subject to eligibility Important Information Please ensure that you document evidence of meeting all the essential criteria in the supporting information. If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered. Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.

Person Specification

Qualifications

Essential

• Level 3 vocational qualification or Short courses and completion of competency workbook equivalent to Level 3 in a range of patient and clinical care duties or Equivalent knowledge and experience in a range of clinical care duties equivalent to Level 3; -Theoretical knowledge -Experience of a range of care and related procedures -clinical observations knowledge of data protection legislation and health and safety at work legislation
• National Care Certificate or commitment to complete within 12 weeks of commencing employment
• Numeracy and Literacy Level 2

Desirable

• Undertaken relevant additional training for Clinical Support Workers

Knowledge and Experience

Essential

• Experience of working in health or social care.
• Experience of undertaking and recording clinical observations and escalating changes or findings
• Working knowledge of legislation underpinning care provision
• Understanding of the importance of robust, accurate, clear, timely documentation
• Insight into behaviours and skills of a carer and the need for effective team work.
• Knowledge of Safeguarding
• Understanding work-related boundaries.
• Awareness of GDPR and the need for confidentiality

Desirable

• Familiarity with current NHS and social care policies
• Computer skills
• Nursing policies and procedures
• Evidence of understanding of Trust Business
• Experience of working in the Trust previously

Other Requirements

Essential

• Promote equality and value diversity
• Adhere to Trust Values and professional behaviours
• Ability to travel between the sites from which the Trust undertakes its business, or attend meetings or training off-site.

Skills and Aptitudes

Essential

• Excellent interpersonal, communication and active listening skills
• Ability to adopt appropriate styles and methods of communication.
• Time-keeping, planning and prioritisation skills
• Basic IT skills to use electronic patient records and other Trust systems
• Analytical and judgement skills to make decisions based on patient / service user interactions and observations and metrics
• Ability to demonstrate the importance of holistic person centred care and related procedures
• Attention to detail
• Ability to use initiative appropriately
• Ability to demonstrate the compassionate values and behaviours needed for dignified care
• Desire to encourage and support patients to remain as independent as possible
• Ability to deal with a wide range of people at all levels, including clients, carers, family, health and social care colleagues and other professionals
• Caring and empathetic
• Motivated and with a pro-active approach
• Ability to work independently and as part of a team.
• Committed to providing high quality patient care.
• Willingness to undertake job related training and multi-disciplinary competencies for more effective patient care
• Personal resilience
• Ability to work calmly and effectively under pressure
• Presents self as courteous, respectful and helpful and understands importance of professional image.
• Reliable, adaptable and dependable

Desirable

• Keyboard skills
• Venepuncture

Person Specification Qualifications Essential Level 3 vocational qualification or Short courses and completion of competency workbook equivalent to Level 3 in a range of patient and clinical care duties or Equivalent knowledge and experience in a range of clinical care duties equivalent to Level 3; -Theoretical knowledge -Experience of a range of care and related procedures -clinical observations knowledge of data protection legislation and health and safety at work legislation National Care Certificate or commitment to complete within 12 weeks of commencing employment Numeracy and Literacy Level 2 Desirable Undertaken relevant additional training for Clinical Support Workers Knowledge and Experience Essential Experience of working in health or social care. Experience of undertaking and recording clinical observations and escalating changes or findings Working knowledge of legislation underpinning care provision Understanding of the importance of robust, accurate, clear, timely documentation Insight into behaviours and skills of a carer and the need for effective team work. Knowledge of Safeguarding Understanding work-related boundaries. Awareness of GDPR and the need for confidentiality Desirable Familiarity with current NHS and social care policies Computer skills Nursing policies and procedures Evidence of understanding of Trust Business Experience of working in the Trust previously Other Requirements Essential Promote equality and value diversity Adhere to Trust Values and professional behaviours Ability to travel between the sites from which the Trust undertakes its business, or attend meetings or training off-site. Skills and Aptitudes Essential Excellent interpersonal, communication and active listening skills Ability to adopt appropriate styles and methods of communication. Time-keeping, planning and prioritisation skills Basic IT skills to use electronic patient records and other Trust systems Analytical and judgement skills to make decisions based on patient / service user interactions and observations and metrics Ability to demonstrate the importance of holistic person centred care and related procedures Attention to detail Ability to use initiative appropriately Ability to demonstrate the compassionate values and behaviours needed for dignified care Desire to encourage and support patients to remain as independent as possible Ability to deal with a wide range of people at all levels, including clients, carers, family, health and social care colleagues and other professionals Caring and empathetic Motivated and with a pro-active approach Ability to work independently and as part of a team. Committed to providing high quality patient care. Willingness to undertake job related training and multi-disciplinary competencies for more effective patient care Personal resilience Ability to work calmly and effectively under pressure Presents self as courteous, respectful and helpful and understands importance of professional image. Reliable, adaptable and dependable Desirable Keyboard skills Venepuncture

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

North Cumbria Integrated Care NHS Foundation Trust

Address

West Cumberland Hospital

Homewood Road Hensingham

Whitehaven

CA28 8JG

United Kingdom

Employer's website

https://www.ncic.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

North Cumbria Integrated Care NHS Foundation Trust

Address

West Cumberland Hospital

Homewood Road Hensingham

Whitehaven

CA28 8JG

United Kingdom

Employer's website

https://www.ncic.nhs.uk/ (Opens in a new tab)