Job summary

An exciting opportunity has arisen for two highly motivated and enthusiastic individuals to join the Anticoagulant department.

We are recruiting for:

One Band 2 Administrator/ Coordinator at the Queen Elizabeth Hospital (37.5 hours per week).

One Band 2 Administrator/ Coordinator at Good Hope Hospital (30 hours per week).

You will assist in the provision of an effective administrative service to support clinical departments and teams.

You will be responsible for scheduling appointments into appropriate clinical sessions under the supervision of the coordinator/ team leader, and to schedule patients' clinics using the criteria set by the Trust and the clinical specialty, identifying capacity shortfalls.

You will work in conjunction with colleagues, service users and stakeholders to provide an efficient clerical support service, ensuring this is patient focused and patients receive a compassionate and professional service.

Cross-site cover might be required.

Main duties of the job

*Welcome staff and visitors in a friendly and professional manner on the main reception desk, dealing with enquiries as appropriate. Provide excellent telephone skills, accurately record telephone messages and other enquiries and refer as appropriate.

*Cashing up clinics

*Complete typing of clinical letters

*Be sympathetic and sensitive to the requirements of staff, patients and other service users when communicating by telephone or face to face, including dealing with a difficult situation, e.g. aggressive or demanding behaviour; escalating conflict situations where necessary

*Provide excellent telephone skills accurately recording telephone messages and other enquiries and refer as appropriate

*Ability to recognise situations that should be referred onto the Supervisor / Line Manager and take prompt and appropriate action

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.