Job summary

Applications are invited to join the MLTC team as a Band 5 Care Group Support Officer within the Medicine directorate. This opportunity will present a variety of roles within service management, such as; DM01, 18 Week RTT (ensuring that we are in accordance to local and national targets), demand and capacity, communication networking, managing patient pathways, procedural management, clinic configuration and staff management. As part of the Care Group management team you will need to work flexibly to meet the demands of the service and be able to work effectively with all clinical and non-clinical personnel.

Previous experience in managing a service is essential in addition to a calm and confident aptitude in a sometimes demanding and challenging environment.

PLEASE NOTE, WE MAY CLOSE THIS VACANCY EARLY IF WE RECEIVE A HIGH NUMBER OF APPLICATIONS.

Main duties of the job

Key Responsibilities

• To support the Care Group Management by inputting and extracting data from several sources in the development of dashboards, reports and updates relating to the 18 week RTT
• Monitor the Care Group wait lists on a daily basis
• Monitor the application of booking rules for outpatient sessions and ensure optimal utilisation of capacity
• Monitor the DM01 for Endoscopy
• Liaise and develop relationships with the access team to support and manage patient pathways within agreed national and local waiting times.Interpret the PTL and identify data quality issues
• Interpret the PTL and identify any capacity issuesSupport the Care Group Management team by liaising with clinicians todevelop actions to address 18 week RTT risks
• To support the Care Group Management team in developing capacity and demand models for clinical specialties
• Support the Care Group Management team in the development of servicereviews and subsequent service redesign.

About us

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.

Details

Date posted

28 October 2026

Pay scheme

Agenda for change

Band

Band 5

Salary

£32,073 to £39,043 a year per anum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

407-MLTC-8297708-A

Job locations

Walsall Healthcare NHS Trust

Moat Road

Walsall

WS2 9PS

United Kingdom

Job description

Job responsibilities

The role of this position is to support the Care Group Management team in the delivery and management of all patients on the DM01 and 18 week RTT pathways, both outpatient and in-patient; ensuring adherence to local and national targets. In addition, you will be required to ensure that processes within the care group pathways and quality indicators are being met. This will involve working with various levels of personnel in order to ensure that deadlines are met. The Support Officer will support the Care Group Management team with the overall supervision of the medical secretariat within Long Term Conditions.

General Responsibilities - Managerial:To supervise and lead a group of staff within Endoscopy and incorporating all staff issues:

Sickness ManagementRecruitment and SelectionInduction TrainingMandatory training and development in accordance with organisation policiesTraining of staff in the work placeKSF Process and facilitation of continued professional developmentAttendance records/signing time sheetsManaging of annual leave and time in lieuOvertime managementCompetency issuesDisciplinary issues initiate appropriate actionInvestigate and action complaintsEnsure a continuous level of staffing is available in the relevant areas

Job description Job responsibilities The role of this position is to support the Care Group Management team in the delivery and management of all patients on the DM01 and 18 week RTT pathways, both outpatient and in-patient; ensuring adherence to local and national targets. In addition, you will be required to ensure that processes within the care group pathways and quality indicators are being met. This will involve working with various levels of personnel in order to ensure that deadlines are met. The Support Officer will support the Care Group Management team with the overall supervision of the medical secretariat within Long Term Conditions. General Responsibilities - Managerial:To supervise and lead a group of staff within Endoscopy and incorporating all staff issues: Sickness ManagementRecruitment and SelectionInduction TrainingMandatory training and development in accordance with organisation policiesTraining of staff in the work placeKSF Process and facilitation of continued professional developmentAttendance records/signing time sheetsManaging of annual leave and time in lieuOvertime managementCompetency issuesDisciplinary issues initiate appropriate actionInvestigate and action complaintsEnsure a continuous level of staffing is available in the relevant areas

Person Specification

Qualifications

Essential

• NVQ level 4 in Business Administration or equivalent experience
• Qualification in IT packages, ECDL or equivalent

Skills

Essential

• Ability to work using own initiative
• Ability to work effectively as part of a team
• Effective decision making skills
• Effective time management skills
• Effective written and verbal communication skills

Knowledge

Essential

• Basic awareness or knowledge of NHS policy relating to patient access
• Must demonstrate and be aware of their strengths and weaknesses and area for development.
• Flexible and positive attitude to healthcare, caring manner and respect for others

Person Specification Qualifications Essential NVQ level 4 in Business Administration or equivalent experience Qualification in IT packages, ECDL or equivalent Skills Essential Ability to work using own initiative Ability to work effectively as part of a team Effective decision making skills Effective time management skills Effective written and verbal communication skills Knowledge Essential Basic awareness or knowledge of NHS policy relating to patient access Must demonstrate and be aware of their strengths and weaknesses and area for development. Flexible and positive attitude to healthcare, caring manner and respect for others

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Walsall Healthcare NHS Trust

Address

Walsall Healthcare NHS Trust

Moat Road

Walsall

WS2 9PS

United Kingdom

Employer's website

https://walsallhealthcare.nhs.uk (Opens in a new tab)

Employer details

Employer name

Walsall Healthcare NHS Trust

Address

Walsall Healthcare NHS Trust

Moat Road

Walsall

WS2 9PS

United Kingdom

Employer's website

https://walsallhealthcare.nhs.uk (Opens in a new tab)