Job summary

To deliver and maintain a professional reception/administration service to the Outpatient Blood Test Department and to all users including patients, relatives and colleagues.

Part time permanent role working 09:00-17:00 Monday, Tuesday, Wednesday.

Main duties of the job

We are looking for a kind, respectful, and highly professional Phlebotomy Receptionist to join our busy and patient-focused team. This role is essential to ensuring the smooth running of our service and providing an excellent experience for all patients attending for blood tests.

Key Responsibilities

Book and manage blood test appointments, ensuring accuracy and a positive patient experienceManage patient flow within a busy waiting area, helping to maintain order and reduce waiting timesAnswer telephone enquiries promptly, professionally, and with compassionEscalate concerns to Management, particularly during periods of overcrowding or service pressureRecord and send daily attendance numbers to the management teamCommunicate with clinics when blood requests are missing from EPIC or require clarificationProvide a welcoming and supportive service to all patients, respecting diverse backgrounds and needsWork closely with the phlebotomy and clinical teams to support safe, efficient service delivery

About You

We are looking for someone who is:

Friendly, patient, and committed to excellent customer careAble to work calmly under pressure in a fast-paced clinical environmentConfident using computer systems (including EPIC or willing to learn)A strong communicator with good organisational skillsReliable, proactive, and a positive team player

About us

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.

Details

Date posted

28 October 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year p.a. pro rata

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

180-B-CVA1338

Job locations

Addenbrookes Hospital-Division B

Hills Road

Cambridge

CB2 0QQ

United Kingdom

Job description

Job responsibilities

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

This vacancy will close at midnight on 30th October 2026.

Interviews are due to be held on 12th November 2026.

All appointments with a start date on or after 1 October 2026 will be subject to a 12-week probationary period. This provides a structured and supportive period to help you settle into your role, with regular reviews and feedback.

Right to Work

As there is a 12-week probationary period, successful candidates are expected to have the Right to Work for a period of at least 6 months from the proposed start date. Immigration and Right to Work status will be discussed with successful candidates at conditional offer. CUH will not offer sponsorship to candidates that have applied for a fee waiver.

Due to Home Office immigration rules, a full-time permanent vacancy cannot be filled by individuals on a student visa. Therefore, please be advised that if you are a student visa holder, we will not be able to offer you a full-time permanent contract unless you have:

- applied for a Graduate visa

- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment

As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this position.

Benefits to you

At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.

On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.

CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.

Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.

We welcome applications from the Armed Forces.

Job description Job responsibilities Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities. This vacancy will close at midnight on 30th October 2026. Interviews are due to be held on 12th November 2026. All appointments with a start date on or after 1 October 2026 will be subject to a 12-week probationary period. This provides a structured and supportive period to help you settle into your role, with regular reviews and feedback. Right to Work As there is a 12-week probationary period, successful candidates are expected to have the Right to Work for a period of at least 6 months from the proposed start date. Immigration and Right to Work status will be discussed with successful candidates at conditional offer. CUH will not offer sponsorship to candidates that have applied for a fee waiver. Due to Home Office immigration rules, a full-time permanent vacancy cannot be filled by individuals on a student visa. Therefore, please be advised that if you are a student visa holder, we will not be able to offer you a full-time permanent contract unless you have: - applied for a Graduate visa - or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this position. Benefits to you At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff. On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH. CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times. Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered. We welcome applications from the Armed Forces.

Person Specification

Qualifications

Essential

• Numerate and literate
• Educated GCSE level or equivalent

Experience

Essential

• Planning and organising straight forward tasks
• Working within agreed guidelines to set timescales

Desirable

• Basic admin experience
• Experience of customer service dealing with the public
• Previous experience of working in the NHS
• Experience of call handling

Knowledge

Essential

• Understanding of confidentiality

Desirable

• Basic knowledge of the Trust

Skills

Essential

• Ability to work as part of a team and build working relationships
• Good communication skills including telephone, email and face to face
• Ability to follow processes and procedures
• Ability to manage time working to schedules and timescales
• Basic IT skills- ability to use Microsoft Office and Outlook
• Good organisational skills
• Willing to take on/learn new skills
• Ability to show attention to detail
• Ability to work under pressure

Desirable

• Ability to handle challenging/difficult situations
• Ability to multi-task and problem solve

Additional Requirements

Essential

• The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.

Person Specification Qualifications Essential Numerate and literate Educated GCSE level or equivalent Experience Essential Planning and organising straight forward tasks Working within agreed guidelines to set timescales Desirable Basic admin experience Experience of customer service dealing with the public Previous experience of working in the NHS Experience of call handling Knowledge Essential Understanding of confidentiality Desirable Basic knowledge of the Trust Skills Essential Ability to work as part of a team and build working relationships Good communication skills including telephone, email and face to face Ability to follow processes and procedures Ability to manage time working to schedules and timescales Basic IT skills- ability to use Microsoft Office and Outlook Good organisational skills Willing to take on/learn new skills Ability to show attention to detail Ability to work under pressure Desirable Ability to handle challenging/difficult situations Ability to multi-task and problem solve Additional Requirements Essential The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Cambridge University Hospital NHS Foundation Trust

Address

Addenbrookes Hospital-Division B

Hills Road

Cambridge

CB2 0QQ

United Kingdom

Employer's website

https://www.cuh.nhs.uk (Opens in a new tab)

Employer details

Employer name

Cambridge University Hospital NHS Foundation Trust

Address

Addenbrookes Hospital-Division B

Hills Road

Cambridge

CB2 0QQ

United Kingdom

Employer's website

https://www.cuh.nhs.uk (Opens in a new tab)