Job summary

The primary duty of the post holder is to work with the Care Group Leadership Team (CGLT) to ensure that the Trust can be assured that Quality and Safety targets are being monitored and that any risks associated with them are identified. To provide support in the development of integrated governance throughout the Care Group. The post holder will work with colleagues to ensure that governance and risk principles and Quality and Safety outcomes are put into practice and embedded across the structure and functions of the Care Group.

PLEASE NOTE, WE MAY CLOSE THIS VACANCY EARLY IF WE RECEIVE A HIGH NUMBERS OF APPLICATIONS.

Main duties of the job

The main duties of the post are to support the CGLT in the review and monitoring of clinical incidents, to facilitate updating incidents/ adding attachments, and closing where appropriate, in line with requirements for Divisional Safety Huddle. The post holder will also lead on monitoring of formal complaints including ensuring investigations are completed timely and action plans are monitored and evidenced as well as supporting the work of the CGLT and clinical leads to complete Initial Case Reviews and support with investigations

About us

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.

Details

Date posted

28 October 2026

Pay scheme

Agenda for change

Band

Band 5

Salary

£32,073 to £39,043 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

407-MLTC-8175849-A

Job locations

Walsall Manor Hospital

Moat Road

Walsall

WS2 9PS

United Kingdom

Job description

Job responsibilities

To support the CGLT in the review and monitoring of clinical incidents, to facilitate updating incidents/ adding attachments, and closing where appropriate, in line with requirements for Divisional Safety Huddle. To support the CGLT in the monitoring of formal complaints including ensuring investigations are completed timely and action plans are monitored and evidenced. To support the work of the CGLT and clinical leads to complete Initial Case Reviews and support with investigations. To support the work of the CGLT and clinical leads to identify areas of risk around standards of care, developing monitoring action plans and review/collation of supporting evidence. To support the work of the CGLT and clinical leads in implementing the Clinical Audit Programme for the Care Group, liaising with the Clinical Audit ad Effectiveness Team. To work with the CGLT to identify, develop and facilitate the dissemination of good practice, guidelines, learned experience and policies throughout the Care Group. To support the divisional leads to adopt and localise national guidance e.g. (NICE) and support their implementation across all service areas. To assist the CGLT on the generation of reports produced from analysis of Care Group level data and information in order to feed into and inform patient safety and safety improvement work. To produce reports as required for the governance committees/groups and Trust Board. To assist in facilitation at workshops, staff induction programmes, away days and other events. To facilitate at Care Group governance meetings. To assist with any other governance work as deemed appropriate by the Head of Governance.Other DutiesThe information supplied above is intended to summarise the key responsibilities and duties of the role. The post holder may be required from time to time to carry out other reasonable requests and duties as required, consistent with the responsibilities of their Banding and development as agreed between employee and manager.

Job description Job responsibilities To support the CGLT in the review and monitoring of clinical incidents, to facilitate updating incidents/ adding attachments, and closing where appropriate, in line with requirements for Divisional Safety Huddle. To support the CGLT in the monitoring of formal complaints including ensuring investigations are completed timely and action plans are monitored and evidenced. To support the work of the CGLT and clinical leads to complete Initial Case Reviews and support with investigations. To support the work of the CGLT and clinical leads to identify areas of risk around standards of care, developing monitoring action plans and review/collation of supporting evidence. To support the work of the CGLT and clinical leads in implementing the Clinical Audit Programme for the Care Group, liaising with the Clinical Audit ad Effectiveness Team. To work with the CGLT to identify, develop and facilitate the dissemination of good practice, guidelines, learned experience and policies throughout the Care Group. To support the divisional leads to adopt and localise national guidance e.g. (NICE) and support their implementation across all service areas. To assist the CGLT on the generation of reports produced from analysis of Care Group level data and information in order to feed into and inform patient safety and safety improvement work. To produce reports as required for the governance committees/groups and Trust Board. To assist in facilitation at workshops, staff induction programmes, away days and other events. To facilitate at Care Group governance meetings. To assist with any other governance work as deemed appropriate by the Head of Governance.Other DutiesThe information supplied above is intended to summarise the key responsibilities and duties of the role. The post holder may be required from time to time to carry out other reasonable requests and duties as required, consistent with the responsibilities of their Banding and development as agreed between employee and manager.

Person Specification

Experience

Essential

• Experience in complaints management
• Experience in a governance role
• Experience in stakeholder engagement

Desirable

• Experience in dispute resolution
• Experience in writing reports/presentations
• Experience in an NHS Setting

Technical Skills

Essential

• GCSE or Equivalent in Maths and English
• IT Qualification
• Evidence of professional development

Desirable

• Experience in dispute resolution
• Proficient use of IT and software packages
• Evidence of self motivation

Personal Skills

Essential

• Excellent communication skills
• Confidence in interactions with senior staff
• A flexible approach to team work
• Ability to multitask

Person Specification Experience Essential Experience in complaints management Experience in a governance role Experience in stakeholder engagement Desirable Experience in dispute resolution Experience in writing reports/presentations Experience in an NHS Setting Technical Skills Essential GCSE or Equivalent in Maths and English IT Qualification Evidence of professional development Desirable Experience in dispute resolution Proficient use of IT and software packages Evidence of self motivation Personal Skills Essential Excellent communication skills Confidence in interactions with senior staff A flexible approach to team work Ability to multitask

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Walsall Healthcare NHS Trust

Address

Walsall Manor Hospital

Moat Road

Walsall

WS2 9PS

United Kingdom

Employer's website

https://walsallhealthcare.nhs.uk (Opens in a new tab)

Employer details

Employer name

Walsall Healthcare NHS Trust

Address

Walsall Manor Hospital

Moat Road

Walsall

WS2 9PS

United Kingdom

Employer's website

https://walsallhealthcare.nhs.uk (Opens in a new tab)