Job summary

The endoscopy unit at NMUH is a busy department with up to 4 diagnostic lists running at any given time. The administration team for Endoscopy comprises of 9 staff including 6 waiting list coordinators, 1receptionists and 2 admin assistants.

Main duties of the job

The post holder will carry out a range of specified activities in the support of Outpatients Clinics centralised services, providing efficient clinical administrative and clerical support in line with service requirements. The post holder will also provide a quality reception service for all users of the Outpatient-based services and the Trust. The post holder will possess transferable skills in all areas of clinical administrative and clerical functions to enable them to support the patient pathway and to increase resilience across the Clinical Administrative and Clerical services.

About us

North Mid is part of North Central London integrated care system - consisting of the NHS and Local authority organisations in Camden, Islington, Barnet, Enfield and Haringey. As with other ICS's, we are working increasingly closely with partners and indeed many of our financial and performance objectives are measured at this system level. Whilst all organisations remain as standalone, statutory bodies we have an ICS infrastructure for making shared decisions and agreeing shared approaches.

We are proud of our staff and want to ensure their training allows them to provide excellent clinical care. We are also a training unit for medical students from UCL and St George's University Grenada, and for nursing and midwifery students from Middlesex and City Universities.

Details

Date posted

28 October 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£30,142 a year Inclusive of Outer HCAS per annum

Contract

Permanent

Working pattern

Full-time

Reference number

391-NMUH-8262359

Job locations

North Middlesex University Hospital

18 Sterling Way

Edmonton

N18 1QX

United Kingdom

Job description

Job responsibilities

Undertake reception duties and be the first face to face patient contact.Welcome all patients and queries with compassion, gratitude and positivebody language.

Check patients demographics and contacts during all patients face to faceand non face to face encounters.

Deal with any telephone queries in a welcoming but prompt and efficientmanner, helpout OPD contact centre as and when required.Provide a customer focused service to patients and be able to communicate effectively and appropriately with patients and all levels of staff.

Book and reschedule patient appointments as per clinical outcome.

Flag line manager in case of any challenges or capacity related challenges. Respond to emails about appointment queries as directed.

Assist with booking services for patients e.g. transport and internal and external link workers.

To be responsible for the timely processing and distribution of all incoming correspondence relating to patient appointment administration. Retrieve health records as requested by members of the team: ensuring that all Health Records, provided for clinical administrative purposes, are prepared to departmental standards.

Ensure all correspondence received into the area of work, from whateversource, is appropriately processed in a timely manner, and to enable an audit trail, aligned to established Standard Operating procedures (SOPs)Use the hospital PAS system (Careflow) to ensure that all data is correctlyrecorded.

Check that all clinic and appointment correspondence is complete andaccurately addressed; and escalate any that need correction to PPCs and team lead.

Assist, where required, the Patient Pathway Coordinators to ensure allhealthcare notes and diagnostic results are available for each patient at the beginning of the clinic session.

Deal with straightforward queries using systems available, escalating more complex queries to the PPC for investigation.

Ensure comprehensive information is captured when taking messages for other members of the team. Where possible, resolve complaints from patients, primary care, and other staff; or refer onwards to senior members of the admin team.

Please see attached job description for more information about this role and working at the North Middlesex University Hospital

Job description Job responsibilities Undertake reception duties and be the first face to face patient contact.Welcome all patients and queries with compassion, gratitude and positivebody language. Check patients demographics and contacts during all patients face to faceand non face to face encounters. Deal with any telephone queries in a welcoming but prompt and efficientmanner, helpout OPD contact centre as and when required.Provide a customer focused service to patients and be able to communicate effectively and appropriately with patients and all levels of staff. Book and reschedule patient appointments as per clinical outcome. Flag line manager in case of any challenges or capacity related challenges. Respond to emails about appointment queries as directed. Assist with booking services for patients e.g. transport and internal and external link workers. To be responsible for the timely processing and distribution of all incoming correspondence relating to patient appointment administration. Retrieve health records as requested by members of the team: ensuring that all Health Records, provided for clinical administrative purposes, are prepared to departmental standards. Ensure all correspondence received into the area of work, from whateversource, is appropriately processed in a timely manner, and to enable an audit trail, aligned to established Standard Operating procedures (SOPs)Use the hospital PAS system (Careflow) to ensure that all data is correctlyrecorded. Check that all clinic and appointment correspondence is complete andaccurately addressed; and escalate any that need correction to PPCs and team lead. Assist, where required, the Patient Pathway Coordinators to ensure allhealthcare notes and diagnostic results are available for each patient at the beginning of the clinic session. Deal with straightforward queries using systems available, escalating more complex queries to the PPC for investigation. Ensure comprehensive information is captured when taking messages for other members of the team. Where possible, resolve complaints from patients, primary care, and other staff; or refer onwards to senior members of the admin team. Please see attached job description for more information about this role and working at the North Middlesex University Hospital

Person Specification

Qualifications

Essential

• Basic literacy and numeracy skills' or 'Entry Level 2/3
• GCSE or equivalent level education

Experience

Desirable

• Experience of healthcare administrative systems and processes

Person Specification Qualifications Essential Basic literacy and numeracy skills' or 'Entry Level 2/3 GCSE or equivalent level education Experience Desirable Experience of healthcare administrative systems and processes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Royal Free London NHS Foundation Trust

Address

North Middlesex University Hospital

18 Sterling Way

Edmonton

N18 1QX

United Kingdom

Employer's website

https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)

Employer details

Employer name

Royal Free London NHS Foundation Trust

Address

North Middlesex University Hospital

18 Sterling Way

Edmonton

N18 1QX

United Kingdom

Employer's website

https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)