Job summary

The Medical Receptionist role is a key role for patient care with a responsibility to represent the vision and ethos of the NHS and practice. The successful candidate will provide a key point of contact for patients and act as a focal point of communication between patients, GPs, other medical staff and external agencies.

Excelling in customer service, you will work as part of a team of receptionists, ensuring a professional image is presented at all times - rota'd between taking phonecalls from patients, front desk duties, signposting and online triage administration

Main duties of the job

• Answer telephone calls and manage reception duties, prioritising patients, handling queries courteously and professionally, and ensuring appointments are triaged according to practice procedures.
• Use the AccuRx online triage system to support GPs with daily triage requests.
• Signpost patients to Primary Care Network (PCN) and external support services in accordance with practice guidelines and protocols, using resources such as OneNote.
• Complete administrative duties accurately and promptly, maintaining up-to-date patient records and documenting all communications and activities.
• Support the smooth running of the practice through prescription administration, DOCMAN management, filing letters, scanning and processing correspondence, managing tasks, and registering new patients.
• Respond promptly and effectively to requests from GPs and clinical staff relating to patient safety.
• Follow practice procedures for reporting complaints and significant events to support learning and service improvement.
• Open the premises when required, preparing the practice for the days clinics, and secure the building at closing by checking windows, switching off lights, activating alarms and ensuring rooms are ready for the following day.
• Comply with Health and Safety procedures, take responsibility for personal and others safety, and promptly address or report any hazards or concerns.
• Comply with rules for Data Protection and Patient Confidentiality at all times.

About us

Based in Stockport, near to the Reddish Vale Country Park, and easily accessible from the M60,the Reddish Family Practice serves a diverse population of around 11,500 patients across 2 sites.

The successful candidate will be supported by a friendly multi-disciplinary team comprising 5 Partners, Salaried GPs, Nursing, Management and admin team. Our employed staff are complemented by PCN support roles including the Stockport Integrated Pharmacy Service (SIPS) Team, First Contact Practitioners, Mental Health nurses and Care Coordinators.

We are a GP training practice and support staff development. We hold regular clinical team meetings, and regular staff training days to support Quality improvement and learning across the practice.

The practice embraces digital innovation and quality improvement in order to respond to the changing environment and in outside of the healthcare sector. We are also a Veteran Friendly Practice and are working towards the Silver Pride in Practice award.

Details

Date posted

28 October 2026

Pay scheme

Other

Salary

£12.79 an hour

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

A4990-26-0003

Job locations

306 Gorton Road

Reddish

Stockport

Greater Manchester

SK6 6RN

United Kingdom

South Reddish Medical Centre

Reddish Road

STOCKPORT

Cheshire

SK5 7QU

United Kingdom

Job description

Job responsibilities

We are looking for a friendly and caring Medical Receptionist to join our supportive team based in Reddish, Stockport. You will be a key point of contact between Clinical staff an patients, ensuring patients receive excellent care and support. Each day is different, with shifts rotated from front desk duties, supporting online triage and booking appointments, and answering phone calls. Other duties can also be learnt on the job to ensure the smooth running of the surgery. Training is a mix of online, one-to-one and group training sessions throughout the year in order to meet the requirements of the practice, NHS and CQC standards.

Working hours are between 30-37.5 per week, with am/ pm shifts to cover our opening hours from 8am-6.30pm and occasional extended hours on a rota basis. Probationary period of 6 months. Full and ongoing training will be provided. Benefits include starting 22 days annual leave pro rata plus Bank holidays, NHS Pension, uniform provided on completing probation, access to staff health and wellbeing support, and regular staff training days and social events. Free parking is available on site.

In order to fulfil the duties of the role, we are looking for the following Personal Qualities -

• Excellent customer service skills. Being able to maintain a caring, courteous and professional manner in all interactions with patients, colleagues and external agencies.
• The ability to work independently and resourcefully with flexibility to be able to adapt and respond in a changing environment.
• Good written and oral communication skills and excellent attention to detail.
• Ability to remain calm and understanding when dealing with difficult or vulnerable patients.
• Ability to understand and adhere to policies and procedures.
• An understanding, acceptance and adherence to the need for strict confidentiality and data protection.
• An understanding and sensitivity to difference cultures and people from diverse backgrounds, races and protected characteristics
• Ability to react professionally and quickly in any situation, seeking help or providing support to others as required.
• An ability to use own judgement, resourcefulness, common sense and knowledge of services available to respond to patients enquiries and requests
• Excellent timekeeping skills and management of own workload

Personal Development

• Recognise own development needs and take responsibility for identifying any additional training to support your performance.
• Ensure all mandatory and key training is completed, and to keep abreast of changes which may impact service delivery.
• To partake and engage in continuous improvement initiatives within the practice, in order to keep up to date with policies and procedures.

Teamwork

• Share best practice to ensure quality of service and maintain the standards required of the practice and NHS.
• Actively contribute to the work of the team by taking ownership of tasks to ensure timely completion.
• Be flexible with work schedules to support and preserve the provision of an excellent service to patients and GPs.
• To be able to work without supervision

Continuous Service Improvement

• Be confident in challenging the status quo and make constructive suggestions to improve the quality of service.
• Actively engage and participate in staff meetings, training days and selected management activities.
• To report and review learning events in order to provide an open learning culture within the team.

Job description Job responsibilities We are looking for a friendly and caring Medical Receptionist to join our supportive team based in Reddish, Stockport. You will be a key point of contact between Clinical staff an patients, ensuring patients receive excellent care and support. Each day is different, with shifts rotated from front desk duties, supporting online triage and booking appointments, and answering phone calls. Other duties can also be learnt on the job to ensure the smooth running of the surgery. Training is a mix of online, one-to-one and group training sessions throughout the year in order to meet the requirements of the practice, NHS and CQC standards.Working hours are between 30-37.5 per week, with am/ pm shifts to cover our opening hours from 8am-6.30pm and occasional extended hours on a rota basis. Probationary period of 6 months. Full and ongoing training will be provided. Benefits include starting 22 days annual leave pro rata plus Bank holidays, NHS Pension, uniform provided on completing probation, access to staff health and wellbeing support, and regular staff training days and social events. Free parking is available on site.In order to fulfil the duties of the role, we are looking for the following Personal Qualities -Excellent customer service skills. Being able to maintain a caring, courteous and professional manner in all interactions with patients, colleagues and external agencies. The ability to work independently and resourcefully with flexibility to be able to adapt and respond in a changing environment. Good written and oral communication skills and excellent attention to detail. Ability to remain calm and understanding when dealing with difficult or vulnerable patients. Ability to understand and adhere to policies and procedures. An understanding, acceptance and adherence to the need for strict confidentiality and data protection. An understanding and sensitivity to difference cultures and people from diverse backgrounds, races and protected characteristics Ability to react professionally and quickly in any situation, seeking help or providing support to others as required. An ability to use own judgement, resourcefulness, common sense and knowledge of services available to respond to patients enquiries and requests Excellent timekeeping skills and management of own workloadPersonal Development Recognise own development needs and take responsibility for identifying any additional training to support your performance. Ensure all mandatory and key training is completed, and to keep abreast of changes which may impact service delivery.To partake and engage in continuous improvement initiatives within the practice, in order to keep up to date with policies and procedures.Teamwork Share best practice to ensure quality of service and maintain the standards required of the practice and NHS. Actively contribute to the work of the team by taking ownership of tasks to ensure timely completion. Be flexible with work schedules to support and preserve the provision of an excellent service to patients and GPs. To be able to work without supervisionContinuous Service Improvement Be confident in challenging the status quo and make constructive suggestions to improve the quality of service. Actively engage and participate in staff meetings, training days and selected management activities.To report and review learning events in order to provide an open learning culture within the team.

Person Specification

Experience

Essential

• - Customer service experience - working with the public

Desirable

• - Experience of working in a GP Practice, or similar primary care role
• - Experience of working in a team in a busy and diverse environment
• - Experience of working in a professional caring role and dealing with vulnerable patients in a professional manner
• -

Job requirements

Essential

• Right to work in the UK

Qualifications

Essential

• GCSE grade A to C in English and Maths

Desirable

• Qualification in Customer Service and administration skills or similar

Knowledge and skills

Essential

• - Good interpersonal and communication skills and techniques.
• - Understanding of primary care system, and medical terminology.
• - Ability to process and report information clearly and accurately.
• - Ability to work in a multidisciplinary team, and ability to prioritise appropriately
• - Ability to work in a professional manner, representing the vision of ethos of the practice at all times.
• - Understanding of GDPR, Confidentiality and Data Protection.
• - Computer/IT skills Experience of using and adapting to different systems - EMISWeb, Docman, AccuRx, Microsoft 365 etc.

Desirable

• - Basic IT skills
• - Ability to follow instructions and work according to policy and part of a team

Person Specification Experience Essential - Customer service experience - working with the public Desirable - Experience of working in a GP Practice, or similar primary care role - Experience of working in a team in a busy and diverse environment - Experience of working in a professional caring role and dealing with vulnerable patients in a professional manner - Job requirements Essential Right to work in the UK Qualifications Essential GCSE grade A to C in English and Maths Desirable Qualification in Customer Service and administration skills or similar Knowledge and skills Essential - Good interpersonal and communication skills and techniques. - Understanding of primary care system, and medical terminology. - Ability to process and report information clearly and accurately. - Ability to work in a multidisciplinary team, and ability to prioritise appropriately - Ability to work in a professional manner, representing the vision of ethos of the practice at all times. - Understanding of GDPR, Confidentiality and Data Protection. - Computer/IT skills Experience of using and adapting to different systems - EMISWeb, Docman, AccuRx, Microsoft 365 etc. Desirable - Basic IT skills - Ability to follow instructions and work according to policy and part of a team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Reddish Family Practice

Address

306 Gorton Road

Reddish

Stockport

Greater Manchester

SK6 6RN

United Kingdom

Employer's website

https://www.thereddishfamilypractice.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

The Reddish Family Practice

Address

306 Gorton Road

Reddish

Stockport

Greater Manchester

SK6 6RN

United Kingdom

Employer's website

https://www.thereddishfamilypractice.nhs.uk/ (Opens in a new tab)