Job summary

Role too act as the admin lead for the team ensuring day to day supervision of Band 3 administrators workload, providing confidential, professional, efficient and responsive administrative support for the Managing Emotions Programme. To support the Business Manager in the administrative overview of the team.

To work effectively as part of a team and use own initiative to achieve service targets. Prioritising and organising day to day workload whilst maintaining confidentiality of information throughout the full range of duties involved.

Main duties of the job

Schedule face to face and virtual courses using the agreed online platform, liaising with external venues and organising payment where necessary.

Telephone and face to face communication with group members, ensuring a compassionate service that supports their engagement with the programme and their overall recovery journey. Providing timely, efficient and inclusive updates to group members and volunteers, in order to help them feel connected and supported.

Dealing with the day-to-day demands of both Managing Emotions Programme. Troubleshooting problems using initiative, and escalating relevant matters to the business manager

Receive and process referral forms and update required systems

Provide day to day supervision and monitoring of workload for one Band 3 administrator

SystmOne trained to accurately record issues of concerns

Undertake regular managerial supervision and appraisal of band 3 administrator

Supporting the team with data collection and reporting

Arrange team events, working with communications departments to ensure partner organisations are represented

Monitor and raise purchase requisitions for stationery, services (such as interpreters) and supplies for the department

Support Managing Emotions Business Manager and with diary management, organisation of meetings and liaison with partner organisations.

About us

Surrey and Borders Partnership NHS Foundation Trust is the leading provider of mental health, learning disability, neurodevelopmental and drug and alcohol services in Surrey and North East Hampshire. We support people of all ages and are passionate about providing high quality care that is delivered at the right time as close to home as possible to help people recover and stay well.

We are one of the top 10 mental Health, Learning Disability and Community Trust to work for nationwide. Our Trust is an inclusive and supportive employer that offers a wide range of staff networks, flexible working, free parking and excellent health and wellbeing support. We also provide a wide range of opportunities to help staff develop and progress.

Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast. Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach. For international travel, both Gatwick and Heathrow airports are nearby.

Please note that we reserve the right to close posts as soon as sufficient applications are received.

Regrettably, due to UK Home Office requirements we cannot offer sponsorship for all our job roles.

Applicants must have the right to work in the UK for the duration of the role.

We look forward to receiving your application!

Details

Date posted

30 October 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year Incl 5% Fringe HCAS, pa, pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

325-8365557-COMM

Job locations

Trust HQ

18 Mole Business park

Leatherhead

KT22 7AD

United Kingdom

Job description

Job responsibilities

Please check the job description and personal specification document for more information on the requirement for this job.

Job description Job responsibilities Please check the job description and personal specification document for more information on the requirement for this job.

Person Specification

Education/Qualifications/Training

Essential

• oNVQ Level 4 in Business Admin or equivalent experience (4 years)

Desirable

• ECDL (European Computer Driving License) or equivalent knowledge and experience of using a variety of software programmes/packages.

Previous Experience

Essential

• 4 years' experience of clerical and administrative work requiring a high degree of accuracy and working in accordance with policies/procedures

Knowledge, Skills & Abilities

Essential

• Good IT skills, with an ability to navigate around various systems and software packages, such as Outlook, MS Office, the internet and databases.
• Use of S1

Person Specification Education/Qualifications/Training Essential oNVQ Level 4 in Business Admin or equivalent experience (4 years) Desirable ECDL (European Computer Driving License) or equivalent knowledge and experience of using a variety of software programmes/packages. Previous Experience Essential 4 years' experience of clerical and administrative work requiring a high degree of accuracy and working in accordance with policies/procedures Knowledge, Skills & Abilities Essential Good IT skills, with an ability to navigate around various systems and software packages, such as Outlook, MS Office, the internet and databases. Use of S1

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Surrey and Borders Partnership NHS Foundation Trust

Address

Trust HQ

18 Mole Business park

Leatherhead

KT22 7AD

United Kingdom

Employer's website

https://www.sabp.nhs.uk/working-for-us (Opens in a new tab)

Employer details

Employer name

Surrey and Borders Partnership NHS Foundation Trust

Address

Trust HQ

18 Mole Business park

Leatherhead

KT22 7AD

United Kingdom

Employer's website

https://www.sabp.nhs.uk/working-for-us (Opens in a new tab)