Job summary

We are looking for an organised and motivated Administration Manager to join The Wheelchair Services to oversee the day-to-day management of the administrative team/office.

Working closely with the service Clinical Lead and Operations & Performance Manager, you will support the delivery of an efficient, responsive and patient-focused service.

You will be responsible for maintaining effective working relationships both inside and outside the Trust.

You will coordinate operational priorities, oversee staffing and workload allocation, and help ensure the sustained delivery of key operational targets.

This is an excellent opportunity to develop your administrative career, contribute to service improvement while supporting staff development, wellbeing and continuity of service.

This is a fulltime post to be worked Monday to Friday.

Please note this vacancy is not eligible for sponsorship.

Main duties of the job

To assume overall responsibility for the administrative business as usual management of the department with specialist knowledge in particular areas in line with service requirements.

This will require:

• Acting as a resource for staff, advising on National, Trust and Departmental Administration policies and procedures.

• Participation in the developing and updating of current local and Trust wide training packages in line with National guidance.

• Participate in strategic, service provider and Trust/Divisional/Departmental meetings, assuming responsibility for administration issues and the impact on resources.

• Responsibility for department performance including participation in the setting of objectives and standards.

• Representing the department in appropriate forums.

• Continuous review/updating of administration policies and procedures and supporting documentation for systems.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

About us

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Details

Date posted

30 October 2026

Pay scheme

Agenda for change

Band

Band 5

Salary

£32,073 to £39,043 a year pro rata per annum

Contract

Permanent

Working pattern

Full-time

Reference number

218-AC-B5-8402978

Job locations

Newfield House Annexe

Kingfield Road

Coventry

CV1 4DW

United Kingdom

Job description

Job responsibilities

• Acting as the lead for managing recruitment retention and selection of administrative staff including preparation of the appropriate documentation.
• Assuming first line management responsibility in dealing with sickness review, disciplinary, capability and grievance issues as required.
• Co-responsibility for the education and development of the administrative staff including undertaking some Personal Development Review.

For further details please see the attached job description.

Job description Job responsibilities Acting as the lead for managing recruitment retention and selection of administrative staff including preparation of the appropriate documentation. Assuming first line management responsibility in dealing with sickness review, disciplinary, capability and grievance issues as required. Co-responsibility for the education and development of the administrative staff including undertaking some Personal Development Review. For further details please see the attached job description.

Person Specification

Qualifications

Essential

• oDegree or equivalent experience oNVQ4 in Business Management. or equivalent or working towards oECDL or equivalent.

Experience

Essential

• oManagerial experience in an administration environment. oManaging the workload of a team. oExperience in a customer facing role. oAdvanced decision making and resolving complex work related issues.

Desirable

• oNHS or Public Sector experience.

Knowledge

Essential

• oThorough working knowledge of Microsoft Office packages i.e. Outlook, Work, Excel. oExcellent understanding of general office working procedures. oExcellent working understanding of people management.

Desirable

• oProject Management

Skills

Essential

• oExcellent organisational skills. oExcellent presentation skills. oAble to plan and co-ordinate events with internal and external organisations which would impact Trust wide. oAbility to supervise a team. oAdvanced decision making skills. oExcellent level of verbal and written communication. oAbility to persuade, negotiate and influence others. oAble to use judgement and initiative to provide information and support. oEmpathetic approach to managing and resolving enquiries. oAble to manage difficult and distressing situations effectively. oAble to analyse problems and initiate appropriate solutions effectively. oAble to write complex reports, formulate policies and transcribe minutes. oAble to work using own initiative. oAble to work as part of a team. oAble to collaborate with others. oAble to autonomously priortise and plan workload to meet deadlines, often in a pressurised environment. oExcellent attention to detail and accuracy. oAble to recognise and resolve complex issues, referring where appropriate. oPositive and flexible approach to work. oUnderstand limits of own responsibilities. oReliable and punctual with a flexible attitude towards working hours to meet service needs. oAble to inspire and promote confidence in a team.

Commitment to Trust Values and Behaviours

Essential

• o Evidence of demonstrating the Trust Values (Compassion, Openness, Pride, Partnership, Improve, Learn and Respect) and the associated Values in Action behaviours in the workplace. For posts with managerial responsibility only o Evidence of promoting equality, diversity and inclusion, and ensuring fair and equitable practices throughout your work experience. Evidence of promoting a culture which helps individuals live behaviours aligned to our Trust Values (Compassion, Openness, Pride, Partnership, Improve, Learn and Respect)

Person Specification Qualifications Essential oDegree or equivalent experience oNVQ4 in Business Management. or equivalent or working towards oECDL or equivalent. Experience Essential oManagerial experience in an administration environment. oManaging the workload of a team. oExperience in a customer facing role. oAdvanced decision making and resolving complex work related issues. Desirable oNHS or Public Sector experience. Knowledge Essential oThorough working knowledge of Microsoft Office packages i.e. Outlook, Work, Excel. oExcellent understanding of general office working procedures. oExcellent working understanding of people management. Desirable oProject Management Skills Essential oExcellent organisational skills. oExcellent presentation skills. oAble to plan and co-ordinate events with internal and external organisations which would impact Trust wide. oAbility to supervise a team. oAdvanced decision making skills. oExcellent level of verbal and written communication. oAbility to persuade, negotiate and influence others. oAble to use judgement and initiative to provide information and support. oEmpathetic approach to managing and resolving enquiries. oAble to manage difficult and distressing situations effectively. oAble to analyse problems and initiate appropriate solutions effectively. oAble to write complex reports, formulate policies and transcribe minutes. oAble to work using own initiative. oAble to work as part of a team. oAble to collaborate with others. oAble to autonomously priortise and plan workload to meet deadlines, often in a pressurised environment. oExcellent attention to detail and accuracy. oAble to recognise and resolve complex issues, referring where appropriate. oPositive and flexible approach to work. oUnderstand limits of own responsibilities. oReliable and punctual with a flexible attitude towards working hours to meet service needs. oAble to inspire and promote confidence in a team. Commitment to Trust Values and Behaviours Essential o Evidence of demonstrating the Trust Values (Compassion, Openness, Pride, Partnership, Improve, Learn and Respect) and the associated Values in Action behaviours in the workplace. For posts with managerial responsibility only o Evidence of promoting equality, diversity and inclusion, and ensuring fair and equitable practices throughout your work experience. Evidence of promoting a culture which helps individuals live behaviours aligned to our Trust Values (Compassion, Openness, Pride, Partnership, Improve, Learn and Respect)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

University Hospitals Coventry and Warwickshire NHS Trust

Address

Newfield House Annexe

Kingfield Road

Coventry

CV1 4DW

United Kingdom

Employer's website

https://www.jobsatuhcw.co.uk (Opens in a new tab)

Employer details

Employer name

University Hospitals Coventry and Warwickshire NHS Trust

Address

Newfield House Annexe

Kingfield Road

Coventry

CV1 4DW

United Kingdom

Employer's website

https://www.jobsatuhcw.co.uk (Opens in a new tab)