Job summary

Hourly Rate: £13.31

37 hours a week

The Receptionist / Care Navigator is a member of the reception team.

Care navigators are important members of our staff and are used to support clinical staff. You will be trained to help patients get the right help from the right place. You will work with the patients to ensure that they are signposted to the right support at the right time.

You will offer general assistance to the Practice team and be expected to project a positive and friendly image to patients and other visitors, either in person or via the telephone.

You will undertake a variety of administrative duties to assist in the smooth running of the Practice.

Communication between patients, members the primary health care team, secondary care and other associated healthcare agencies is highly important to enable the smooth running of the practice and you will play a pivotal role in this.

Main duties of the job

The main duties of the post will be dealing with patients in a polite and confident manner, answering the telephones, liaising with clinicians and team members, and using our Emis Web clinical system. This role will require a sensitive, empathetic manner.

• Answering and/or referring enquiries appropriately.

• Maintaining confidentiality of personal information.

• Assisting in maintaining the smooth running of the reception office by carrying out general administrative and reception tasks.

• Contribute to the team effort by working effectively as a valued team member.

• Welcoming patients and visitors, in person or on the telephone.

About us

We are a large, well-established, caring and forward-thinking training practice, committed to delivering high quality patient care. We are based in the heart of Newport and work within the Aneurin Bevan University Health Board. We offer the majority of the enhanced services available.

Our dynamic team ranges from those just starting out to those that have been at the practice for over 25 years, and everything in between. We are proud of the diverse skillset that this brings and the many special interests. We have a big emphasis on teaching, training and continued education within our innovative and flexible MDT. We have a weekly MDT meeting (lunch provided).

We acknowledge the importance of a healthy work life balance and pride ourselves on our supportive spirit. Our staff have a huge array of interests including sports, music, gardening and baking.

Options are available for individuals to develop interests including teaching students, courses can be funded.

Our Team

20,000 patients

Practice manager and 2 deputy managers

6 partners, 10 salaried GPs, 3 GPSTs, medical students

1 specialist ANP (independent prescriber)

10 highly trained practice nurses (including 2 prescribers)

o Nurse led chronic disease management clinics

o Nurse led minor illness

3 highly trained HCAs

1 pharmacists

Excellent administrative team with dedicated prescription team