Job description

Job responsibilities

Clinical Responsibilities

• In accordance with the Practice timetable, as agreed, the post-holder will make him/her-self available to undertake a variety of duties including surgery consultations, telephone consultations and queries, visiting patients at home, and dealing with queries, paperwork, reports and correspondence in a timely fashion.

• Recording patient observations including blood pressure, pulse, oxygen saturation, temperature, height, weight and BMI.
• Performing venepuncture/phlebotomy in accordance with local policies and procedures.
• Carrying out NHS Health Checks where appropriately trained.
• Undertaking ECG recordings.
• Supporting chronic disease management clinics.
• Performing urinalysis and preparing specimens for investigation.
• Carrying out simple wound care and dressing changes as delegated and within competency.
• Supporting vaccination and immunisation programmes as directed.
• Assisting clinicians during procedures and examinations when required.
• Ensuring all clinical information is recorded accurately and contemporaneously within the patient record.
• Identifying and acting upon abnormal findings in accordance with agreed protocols and escalating concerns appropriately.
• Promoting health education and healthy lifestyle choices to patients.
• Maintaining stock levels within clinical areas and reporting shortages.
• Ensuring clinical equipment is cleaned, maintained and calibrated in accordance with practice procedures.
• Participating in recall programmes and health promotion initiatives as required.

Other Responsibilities within the Organisation

• Awareness of and compliance with all relevant Practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety.
• A commitment to life-long learning and audit to ensure evidence-based best practice.
• Contributing to evaluation/audit and clinical standard setting within the organisation.
• Contributing to the development of computer-based patient records.
• Contributing to the Read-Coding of patient data.
• Attending training and events organised by the Practice or other agencies, where appropriate.

Confidentiality

• In the course of seeking treatment, patients entrust us with or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their careers. Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practices Health & Safety Policy, to include:

• Using personal security systems within the workplace according to Practice guidelines.
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
• Making effective use of training to update knowledge and skills.
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
• Reporting potential risks identified.

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that isconsistent with the practices procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development

In addition to maintaining continued education through attendance at any courses and/or study days necessary to ensure that professional development requirements for PREP are met, the post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality

The post-holder will strive to maintain quality within the Alliance Teaching Practices, and will:

• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
• Work effectively with individuals in other agencies to meet patients needs.
• Effectively manage own time, workload and resources.

Communication

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members.
• Communicate effectively with patients and carers.
• Recognise peoples needs or alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services

• Apply Hodge Hill policies, standards and guidance.
• Discuss with other members of the team how the policies, standards and guidelines will affect own work.
• Participate in audit where appropriate.

Person Specification

Qualifications

Essential

• GCSEs (or equivalent) in English and Maths Grade C/4 or above.
• Proficient in Microsoft Office (Word, Excel, Outlook) and basic IT systems.
• Willingness to undertake further training relevant to primary care (e.g., NHS systems training).

Desirable

• NVQ Level 2 or 3 in Health and Social Care or Care Certificate.

Experience

Essential

• Experience handling confidential information in line with GDPR.
• Basic Life Support (BLS) training or willingness to undertake training.
• Phlebotomy qualification, ECG training, wound care training, NHS health check training.

Desirable

• Experience using databases or electronic record systems (ideally, SystmOne, or similar).
• Experience working in a GP surgery, NHS service, or healthcare setting.

Skills and Knowledge

Essential

• Excellent verbal and written communication skills.
• Ability to manage a busy workload, prioritise tasks, and meet deadlines.
• Strong attention to detail and accuracy in data entry.
• Ability to work effectively both independently and as part of a team.
• Ability to undertake clinical observations such as blood pressure, pulse, weight, height, BMI, urinalysis, and specimen collection following appropriate training.
• Understanding of confidentiality, safeguarding, infection prevention and control, and patient-centred care.
• Understanding of professional boundaries and duty of care.

Desirable

• Knowledge of QOF (Quality and Outcomes Framework) processes.
• Understanding of the structure of the NHS and primary care services.
• Ability to deal calmly and professionally with challenging situations.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Coventry And Rugby GP Alliance

Address

Hodge Hill Family Practice Roughlea Avenue, Hodge Hill

Birmingham

B36 8GH

United Kingdom

Employer's website

https://www.coventryrugbygpalliance.nhs.uk/ (Opens in a new tab)