Refine your search
Senior Administrative Officer
Wirral Community Health and Care NHS Foundation Trust View all jobs
Posted 54 minute(s) ago
Reference: 2484375
Job summary
A new and exciting opportunity has arisen in the Crewe 0-19 Team working for Wirral Community Health and Care NHS Trust. We are seeking a Band 3 Senior Administration Officer to join our fantastic team within the Crewe Team based at Eagle Bridge Health Centre. This position is a fixed term contract 12 months and working days required are Wednesday to Friday working 18.75 hours over 3 days.
We are looking for applicants who are confident, with a team focus but also has the ability to be self-directing and work independently. You should possess excellent organisational and time management skills, which are essential, as is the ability to work proactively.
This role is based in a busy team who are managing safeguarding caseloads. It is varied and interesting as no two days are the same. It involves inputting data onto electronic patient records, regular contact with both patients and professionals, alongside providingadministrative support to the staff in the service.
If you are conscientious, flexible and motivated and want to work within a busy team and are committed to delivering a very high-quality service then this could be an opportunity to join and help make a difference.
Main duties of the job
We take great pride in being an open, trusting and compassionate organisation. The Trust is committed to promoting and building a team that enhances inclusion, diversity and equality. We strongly believe that working together with our partners, listening to and engaging with our patients, service users and their families we can make a real difference to the lives of local people within our communities.
We currently deliver outstanding0-19 and 0-19+ and 0-25 Health and Wellbeing Servicesacross Wirral, Cheshire East and St Helens and Knowsley supporting over 400,000 children and young people. Our dedicated, innovative and forward-thinking children and young people's services have a positive impact on the health and wellbeing of families in our communities.
We work closely with our commissioners and partners to deliver the best possible services for the children, young people and families.
If you are an enthusiastic and forward-thinking individual who wants to make a real difference to children and their families then this could be the opportunity you have been looking for, offering a variety of work within our newly formed team in Crewe.
You should possess excellent organisational, communication and interpersonal skills together with an ability to work effectively both independently and as part of a team. You will be confident in the use of technology and new digital innovations.
About us
Wirral Community Health and Care NHS Foundation Trust is an innovative and forward-thinking organisation, delivering high quality health and care services to the populations of Wirral, Cheshire East and West, St Helens and Knowsley.
We take great pride in being an open, trusting and compassionate organisation. The Trust is committed to promoting and building a team that enhances inclusion, diversity and equality. We strongly believe that working together with our partners, listening to and engaging with our patients, service users and their families we can make a real difference to the lives of local people within our communities.
We have a CQC rating of Good with areas of Outstanding.
We work closely with our commissioners and partners to deliver the best possible services for the residents of Wirral that require our service input.
Details
Date posted
10 November 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£25,760 to £27,476 a year per annum pro rata
Contract
Fixed term
Duration
12 months
Working pattern
Part-time
Reference number
844-8362295
Job locations
Eagle Bridge Health Centre
Dunwoody Way
Crewe
CW13AW
United Kingdom
Job description
Job responsibilities
Act as a first point of contact using your judgement to deal effectively with a wide range of complex and sensitive enquiries using various methods of communication e.g. phone, letter or email.
We have an established preceptorship programme in place, and you will be well supported by your manager and colleagues and valued in your role. We offer opportunities for personal and professional development, and you will receive regular appraisal, clinical and safeguarding supervision.
For full details about this exciting role, please refer to the job description and person specification.
Job description
Job responsibilities
Act as a first point of contact using your judgement to deal effectively with a wide range of complex and sensitive enquiries using various methods of communication e.g. phone, letter or email.
We have an established preceptorship programme in place, and you will be well supported by your manager and colleagues and valued in your role. We offer opportunities for personal and professional development, and you will receive regular appraisal, clinical and safeguarding supervision.
For full details about this exciting role, please refer to the job description and person specification.
Person Specification
Qualifications & Professional Training
Essential
- NVQ Level 3, GCSE in Math's/English, Baccalaureate or equivalent experience
- Demonstrable working knowledge of Microsoft packages including Word, Excel and Outlook
Desirable
- Evidence of continued professional development within last 12 months
Experience & knowledge
Essential
- Previous experience of dealing with the public and taking telephone enquiries
- Experience of maintaining patient waiting lists
- Experience in minute taking
- Experience in audio typing
- Experience of managing diaries for meetings etc
- Experience of maintaining databases and information systems
Desirable
- Previous supervisory experience
- Previous experience of working in the NHS
Skills & attributes
Essential
- Excellent English oral and written communication skills with people from a wide variety of backgrounds
- Ability to work under pressure to meet tight deadlines
- Ability to produce work of a high standard with attention to detail
- Ability to communicate sensitively with all staff groups, patients and their families
- Good organisational skills
Personal Qualities
Essential
- Proactive
- Patient
- Flexible, Adaptive and Creative
- Professional
- Team player with an awareness of team dynamics
- Ability to use own initiative but understand the need to seek advice when necessary
Person Specification
Qualifications & Professional Training
Essential
- NVQ Level 3, GCSE in Math's/English, Baccalaureate or equivalent experience
- Demonstrable working knowledge of Microsoft packages including Word, Excel and Outlook
Desirable
- Evidence of continued professional development within last 12 months
Experience & knowledge
Essential
- Previous experience of dealing with the public and taking telephone enquiries
- Experience of maintaining patient waiting lists
- Experience in minute taking
- Experience in audio typing
- Experience of managing diaries for meetings etc
- Experience of maintaining databases and information systems
Desirable
- Previous supervisory experience
- Previous experience of working in the NHS
Skills & attributes
Essential
- Excellent English oral and written communication skills with people from a wide variety of backgrounds
- Ability to work under pressure to meet tight deadlines
- Ability to produce work of a high standard with attention to detail
- Ability to communicate sensitively with all staff groups, patients and their families
- Good organisational skills
Personal Qualities
Essential
- Proactive
- Patient
- Flexible, Adaptive and Creative
- Professional
- Team player with an awareness of team dynamics
- Ability to use own initiative but understand the need to seek advice when necessary
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Wirral Community Health and Care NHS Foundation Trust
Address
Eagle Bridge Health Centre
Dunwoody Way
Crewe
CW13AW
United Kingdom
Employer's website
https://www.wchc.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Wirral Community Health and Care NHS Foundation Trust
Address
Eagle Bridge Health Centre
Dunwoody Way
Crewe
CW13AW
United Kingdom
Employer's website
https://www.wchc.nhs.uk/ (Opens in a new tab)