Job description

Job responsibilities

Job Purpose:

• To lead the Hospitality (inc. Catering and Housekeeping) and Maintenance functions to support the Hospice in providing the highest level of care for patients and their families.
• To proactively ensure the maintenance and development of the land, building and equipment infrastructure via appropriate third-party suppliers
• To ensure the provision of Health and Safety (including food safety) advice and guidance to the organisation in accordance with statutory requirements and established best practice.

3. Duties

The duties can be split into six main areas of work:

Leadership

To demonstrate clear, supportive, and effective leadership.

Together with the other heads of department (Clinical, Finance, Income Generation, Workforce and Information Technology):

o participate in shaping, delivering and disseminating the organisations strategic priorities

o Problem-solve at operational level

o Feed into senior management deliberations on continuous improvement initiatives

Ensure the facilities and hospitality teams are well led, have the training they need, and the equipment required to do their jobs effectively.

To keep the Senior Management informed of changes to legislation

Managerial

Manage the catering, housekeeping and maintenance teams within the Hospice including carrying out appraisals, managing sickness absence and holidays.

To attend, and participate in, appropriate management meetings and other relevant committees as required.

To work with the Chief Executive in the preparation and agreement of annual budgets for the business plan

To continuously seek to maintain and improve own level of skills and undertake learning and development as appropriate.

To manage and develop own team members to ensure their performance meets the current and future needs of the Hospice.

To be responsible for the fleet management and purchasing of Hospice vehicles

Health and Safety

• To be the responsible person for all fire policies and procedures and carry out all staff mandatory fire training and evacuation drills and maintain the supporting documentation
• To liaise with external agencies/ appointed Health and safety consultants, including HSE, fire service and environmental health on relevant matters that affect the Hospice, and to ensure that any legal or other requirements are complied with

Ensure that annual risk assessments, fire risk assessments and fire drills are conducted at all Hospice premises.

Ensure all COSHH materials are managed appropriately and in accordance with regulations.

Action risk and health & safety monitoring/reporting processes and ensure appropriate documentation is maintained.

Participate in joint senior management meetings where prioritisation of health & safety risks and audits are discussed.

Service Contracts, Security, Testing and Maintenance

• Manage and continuously improve the Hospices planned preventative maintenance programme for the building, infrastructure and services to meet its current requirements and anticipate future needs and developments.
• Maintain oversight of all legally required inspections, testing and servicing of the Hospices premises, plant and equipment, ensuring these are completed at the required intervals and appropriate records and certificates are retained.
• To be responsible for issuing day-to-day requests for repairs at the Hospice and shop sites for action by the maintenance personnel and/or outside contractors and ensuring that the external environment is clean and safe
• Identify, monitor and review all day-to-day service contracts and, when required, work with medical equipment by agreement.
• To manage the security arrangements including the effective operation of the site CCTV system, fire and intruder alarm systems and that these comply with appropriate standards

Monitor and maintain a service and testing schedule for all relevant equipment, including PAT testing, and plant in use at the Hospice and shops and ensure that adequate contracts are in place.

Keep records of equipment servicing and testing, bringing any additional action required to the attention of the Chief Executive

Procurement

Working with the Clinical Director and relevant managers to maintain adequate supplies of consumables as are needed to maintain Hospice operations.

• Manage effective procurement practices with supporting documentation to deliver and maintain quality and value for money in all externally sourced services, supplies and equipment.

Out of Hours Site Responsibility

Participate in the non-clinical duty manager on-call rota (1 week in 7) and attend emergency callouts to the Hospice site outside of normal working hours when required to do so.

Person Specification

Qualifications

Essential

• GSCE/functional maths and English or equivalent
• Health and Safety qualification e.g., Minimum Level 2 IOSH or equivalent.

Desirable

• Project Management Qualification
• NEBOSH

Experience

Essential

• Previous experience in a Catering Operations or Facilities role
• Carrying out risk assessments
• Implementing health and safety policy
• Managing service and supplier contracts
• Line management
• Experience of procurement and budget management

Desirable

• Delivering health and safety training to staff and volunteers
• Experience of project management
• Experience of contract tender and selection process
• Vehicle Fleet Management

Skills, Knowledge & Special Aptitudes

Essential

• Understanding of current health & safety and food safety legislation, guidance and best practice
• Ability to motivate and manage staff.
• Ability to manage time effectively, be self-motivated and meet deadlines
• An understanding of security requirements, data protection and confidentiality.
• Excellent organisational skills
• Excellent written and verbal communication skills
• IT literate
• Ability to prioritise duties in unexpected situations
• Ability to negotiate with outside contractors to achieve cost effective solutions/remedies
• Flexible approach to work
• Motivated and enthusiastic
• Ability to travel independently between Hospice and retail outlets.

Desirable

• Knowledge of health and safety legislation applicable to health care and retail environments.
• Awareness of Hospice services and how they operate.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East Cheshire Hospice

Address

Millbank Drive

Macclesfield

Cheshire

SK10 3DR

United Kingdom

Employer's website

https://www.eastcheshirehospice.org.uk/ (Opens in a new tab)