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Posted 3 hour(s) ago
Reference: 2492646
Job summary
TIC Health is looking for a Bookings Manager to lead our central bookings team and deliver a responsive, professional service for patients across our centres.
This is a hands-on management role combining team leadership, day-to-day operations and service improvement. Youll ensure enquiries are followed up promptly, appointments are booked accurately and your team has the support it needs to perform well.
Reporting to the Head of Patient Services, youll work closely with clinical and operational colleagues to improve appointment availability, booking efficiency and the overall patient experience.
Main duties of the job
- Manage the daily bookings operation, covering telephone calls, emails, online enquiries and referrals.
- Lead, coach and develop Bookings Administrators, managing workloads, rotas and service coverage.
- Ensure patients receive clear information about appointments, preparation, pricing and payment requirements.
- Oversee cancellations, rescheduling and waiting lists to make the best use of available appointments.
- Monitor response times, enquiry-to-booking conversion, booking accuracy and patient feedback.
- Handle complex bookings and escalations, supporting the team during busy periods.
- Maintain accurate, confidential patient records and ensure booking procedures are followed.
- Improve workflows and support the effective use of Semble and other approved booking systems
About us
Since 2018, TIC Health has proudly partnered with the NHS to deliver managed imaging services, including Lung Cancer Screening, mobile CT, MRI, and mammography. With a state-of-the-art fleet of mobile and modular imaging systems and diagnostic centres, TIC provides high-quality, accessible imaging solutions across the UK and Europe. By investing in the latest CT technology, TIC designs mobile units that prioritise patient comfort and improve service efficiency.
In addition to imaging, TIC Health offers a range of medical services, including GP clinics and cardiac screening. TIC is committed to advancing healthcare accessibility and quality, making a lasting impact on patient care.
Details
Date posted
13 November 2026
Pay scheme
Other
Salary
£35,000 a year
Contract
Permanent
Working pattern
Full-time
Reference number
E0455-26-0037
Job locations
Whaddon Rd,
Mursley,
Milton Keynes,
MK17 0PL
United Kingdom
Job description
Job responsibilities
The Bookings Manager is responsible for the effective day-to-day management and performance of TIC Health's central bookings function, ensuring patients receive a responsive, professional and efficient service while maximising appointment availability and operational efficiency across the organisation.
This is a hands-on management role combining team leadership, operational oversight, performance management and continuous improvement.
The successful candidate will take ownership of the daily bookings operation, ensuring incoming enquiries and referrals are managed promptly, appointments are booked accurately, team performance is monitored and opportunities to improve conversion rates, appointment utilisation and the patient experience are actively pursued.
Working closely with the Head of Patient Services, clinical teams and Operations Management, the postholder will play an important role in supporting TIC Health's continued growth while ensuring the highest standards of patient care, professionalism and operational governance.
Job description
Job responsibilities
The Bookings Manager is responsible for the effective day-to-day management and performance of TIC Health's central bookings function, ensuring patients receive a responsive, professional and efficient service while maximising appointment availability and operational efficiency across the organisation.
This is a hands-on management role combining team leadership, operational oversight, performance management and continuous improvement.
The successful candidate will take ownership of the daily bookings operation, ensuring incoming enquiries and referrals are managed promptly, appointments are booked accurately, team performance is monitored and opportunities to improve conversion rates, appointment utilisation and the patient experience are actively pursued.
Working closely with the Head of Patient Services, clinical teams and Operations Management, the postholder will play an important role in supporting TIC Health's continued growth while ensuring the highest standards of patient care, professionalism and operational governance.
Person Specification
Experience
Essential
- Experience managing or supervising a bookings, customer service, contact centre or patient administration team.
- Experience working in a high-volume telephone and email environment.
- Strong people management skills, including coaching, workload allocation and performance monitoring.
- Excellent communication, organisation and attention to detail.
- Confidence using booking platforms, databases and Microsoft Office.
- Experience using performance information to improve team efficiency.
- A practical approach to solving problems and working across departments.
Desirable
- Healthcare bookings, diagnostic imaging or clinical administration.
- Experience using Semble or a comparable patient administration system.
- Working with private patients, NHS referrals, insurers or corporate clients.
- Understanding of appointment capacity, patient confidentiality and healthcare governance.
Person Specification
Experience
Essential
- Experience managing or supervising a bookings, customer service, contact centre or patient administration team.
- Experience working in a high-volume telephone and email environment.
- Strong people management skills, including coaching, workload allocation and performance monitoring.
- Excellent communication, organisation and attention to detail.
- Confidence using booking platforms, databases and Microsoft Office.
- Experience using performance information to improve team efficiency.
- A practical approach to solving problems and working across departments.
Desirable
- Healthcare bookings, diagnostic imaging or clinical administration.
- Experience using Semble or a comparable patient administration system.
- Working with private patients, NHS referrals, insurers or corporate clients.
- Understanding of appointment capacity, patient confidentiality and healthcare governance.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
TIC Health
Address
Whaddon Rd,
Mursley,
Milton Keynes,
MK17 0PL
United Kingdom
Employer's website
Employer details
Employer name
TIC Health
Address
Whaddon Rd,
Mursley,
Milton Keynes,
MK17 0PL
United Kingdom