Job summary

When someone reaches out for mental health support, their first experience matters. Could you be the person who helps make that experience a positive one?

We're introducing a new role within our Neighbourhood Mental Health Team, and we're looking for someone who wants to help shape how people experience our services from their very first contract.

You'll be joining a team working to make mental health support more accessible, connected and responsive to the needs of local people. As one of the first points of contact for people entering our service, you will play a vital role in ensuring patients, families and carers receive a warm, supportive and efficient experience from the very beginning of their journey.

Working alongside clinicians and multidisciplinary colleagues, you will help guide individuals through the assessment and referral process, ensuring they are connected quickly and safely to the most appropriate support and treatment pathways.

Main duties of the job

The New Patient Assessment Care Navigator acts as a key link between patients, clinicians and partner agencies, supporting the coordination of new referrals into the Neighbourhood Mental Health Team.

You will support clinicians during initial assessments, gather relevant information, coordinate referrals and appointments, and provide practical and emotional support to patients and their families throughout the intake process. Your work will help people feel listened to, supported and confident about what happens next, while helping out clinical teams provide timely and effective care.

Support clinicians with initial patient assessments, both over the telephone and face to face.

Gather important information about patients' mental health, physical health and personal circumstances.

Help identify patients' immediate needs and any concerns that may require additional support.

Coordinate referrals and appointments to help patients access appropriate services.

Work closely with clinicians and partner organisations to ensure patients receive joined-up care.

We're looking for someone with experience of supporting people with mental health needs, strong communication skills and the ability to remain calm, organised and compassionate in challenging situations.

It is essential to hold a driver's license and access to a vehicle for community-based roles where clients visits are a part of the role.

Please note this role will not be eligible for sponsorship.

About us

Surrey and Borders Partnership NHS Foundation Trust is the leading provider of mental health, learning disability, neurodevelopmental and drug and alcohol services in Surrey and North East Hampshire. We support people of all ages and are passionate about providing high quality care that is delivered at the right time as close to home as possible to help people recover and stay well.

We are one of the top 10 mental Health, Learning Disability and Community Trust to work for nationwide. Our Trust is an inclusive and supportive employer that offers a wide range of staff networks, flexible working, free parking and excellent health and wellbeing support. We also provide a wide range of opportunities to help staff develop and progress.

Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast. Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach. For international travel, both Gatwick and Heathrow airports are nearby.

Please note that we reserve the right to close posts as soon as sufficient applications are received.

Regrettably, due to UK Home Office requirements we cannot offer sponsorship for all our job roles.

Applicants must have the right to work in the UK for the duration of the role.

We look forward to receiving your application!

Details

Date posted

13 November 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£29,812 to £32,715 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

325-8195678-Com-B

Job locations

Surrey and Borders Partnership NHS Foundation Trust

18 Mole Business Park

Leatherhead

KT22 7AD

United Kingdom

Job description

Job responsibilities

Please check the job description & person specification document for more information on the requirements for this job

We are holding an application support day on Monday 23rd November from 10am -2pm. Please following this link to attend the event: https://forms.cloud.microsoft/pages/responsepage.aspx?id=rHaAI2a2rUCyonQHz18EtZT63j23C8lErpsaO0CRUyFUMzZGMk5DTU5OOElaVDNGMDFON1owRjMyRS4u&route=shorturl

We have vacancies at the following locations:

• Mole Valley
• Tandridge
• Epsom
• Reigate
• Elmbridge
• Woking
• Spelthorne
• Runnymede
• Guildford
• Waverley
• Surrey Heath
• NEHANTS Yateley and Farnborough
• NEHANTS Aldershot and Fleet

Please tell us in your supporting statement your preferred location.

Job description Job responsibilities Please check the job description & person specification document for more information on the requirements for this job We are holding an application support day on Monday 23rd November from 10am -2pm. Please following this link to attend the event: https://forms.cloud.microsoft/pages/responsepage.aspx?id=rHaAI2a2rUCyonQHz18EtZT63j23C8lErpsaO0CRUyFUMzZGMk5DTU5OOElaVDNGMDFON1owRjMyRS4u&route=shorturl We have vacancies at the following locations: Mole Valley Tandridge Epsom Reigate Elmbridge Woking Spelthorne Runnymede Guildford Waverley Surrey Heath NEHANTS Yateley and Farnborough NEHANTS Aldershot and Fleet Please tell us in your supporting statement your preferred location.

Person Specification

Application form

Essential

• Level 3 qualification in Health and Social Care (e.g. NVQ, BTEC, Diploma, A Level or equivalent), ideally a recognised Ofqual-regulated qualification or equivalent OR Recognised Level 3 qualification in Health and Social Care/Adult Care, such as an NVQ, BTEC, Diploma, A-Level or T-Level Health or equivalent. The qualification should be regulated by Ofqual or be a recognised equivalent OFQUAL regulated Level 3 or above qualification in a health or social care subject

Desirable

• Professional registration with a relevant body where applicable (e.g., NMC, HCPC)

Experience

Essential

• Demonstrable experience and knowledge in mental and physical health settings
• A strong understanding of mental health conditions
• Significant experience of working in community support services
• Knowledge of local mental health, learning disability, and safeguarding frameworks
• Experience using electronic health records, systems and digital communication tools

Desirable

• Experience working within the NHS or public healthcare setting
• Knowledge of NHS mental health pathways and referral systems

Driving Licence

Essential

• It is essential to hold a driver's license and access to a vehicle for community-based roles where clients visits are a part of the role.

Person Specification Application form Essential Level 3 qualification in Health and Social Care (e.g. NVQ, BTEC, Diploma, A Level or equivalent), ideally a recognised Ofqual-regulated qualification or equivalent OR Recognised Level 3 qualification in Health and Social Care/Adult Care, such as an NVQ, BTEC, Diploma, A-Level or T-Level Health or equivalent. The qualification should be regulated by Ofqual or be a recognised equivalent OFQUAL regulated Level 3 or above qualification in a health or social care subject Desirable Professional registration with a relevant body where applicable (e.g., NMC, HCPC) Experience Essential Demonstrable experience and knowledge in mental and physical health settings A strong understanding of mental health conditions Significant experience of working in community support services Knowledge of local mental health, learning disability, and safeguarding frameworks Experience using electronic health records, systems and digital communication tools Desirable Experience working within the NHS or public healthcare setting Knowledge of NHS mental health pathways and referral systems Driving Licence Essential It is essential to hold a driver's license and access to a vehicle for community-based roles where clients visits are a part of the role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Surrey and Borders Partnership NHS Foundation Trust

Address

Surrey and Borders Partnership NHS Foundation Trust

18 Mole Business Park

Leatherhead

KT22 7AD

United Kingdom

Employer's website

https://www.sabp.nhs.uk/working-for-us (Opens in a new tab)

Employer details

Employer name

Surrey and Borders Partnership NHS Foundation Trust

Address

Surrey and Borders Partnership NHS Foundation Trust

18 Mole Business Park

Leatherhead

KT22 7AD

United Kingdom

Employer's website

https://www.sabp.nhs.uk/working-for-us (Opens in a new tab)