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Clerical Assistant
The Newcastle upon Tyne Hospitals NHS Foundation Trust View all jobs
Posted 1 month(s) ago
Reference: 317-2026-27-022
Job summary
An exciting opportunity has arisen for a reliable, motivated and flexible individual to join Community Services and become part of our Administration Team.
We are looking for an enthusiastic and organised individual to provide high-quality administrative and clerical support to Community Clinical Teams working across Urgent Treatment Centres, Resource Centres and Reception Desks throughout Newcastle.
The successful candidate will be part of a dedicated team of administration staff, ensuring the smooth and efficient delivery of services by supporting clinicians, patients and visitors. Duties will include reception cover, appointment management, telephone enquiries, and general administrative support.
Working Hours - This post is for 26 hours per week.
Administration and Clerical staff within the service work on a rota basis between 8.00am and 10.00pm, including evenings, weekends and bank holidays.
Actual working hours and shift patterns for this post will be discussed at interview.
- Interview Date Friday 04 September 2026
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy
NO AGENCIES PLEASE
Main duties of the job
- Provide administrative and clerical support to Community Clinical Teams.
- Work across Urgent Treatment Centres, Resource Centres and Reception Desks throughout Newcastle.
- Deliver a professional and courteous service to patients, visitors and colleagues.
- Maintain accurate records and patient information systems.
- Support the efficient day-to-day running of community services.
About us
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
With around 2 million contacts with patients every year, we deliver care from:
- Royal Victoria Infirmary (RVI)
- Freeman Hospital
- Newcastle Dental Hospital
- Cramlington Manor Walks
- Urgent treatment centres
- Newcastle Fertility Centre
- Northern Centre for Cancer Care, North Cumbria
- Northern Genetics Service
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Details
Date posted
06 August 2026
Pay scheme
Agenda for change
Band
Band 2
Salary
£25,272 a year pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
317-2026-27-022
Job locations
Trustwide
317 Trustwide
NE6 1SG
United Kingdom
Job description
Job responsibilities
- To provide a high standard of support to Clinical staff handling telephone calls.
- To use an electronic referral process (SystmOne) to ensure requests are responded to in a professional, confidential and efficient manner.
- To receive requests from patients and carers, acute hospitals, GP practices, Social Services and health care agencies.
- To communicate directly with members of the public and other services.
- To abide by Trust policies and procedures.
- To be an effective part of the team contributing to the departmental objectives.
- Post holder will be expected to contribute to housekeeping and other office duties as required e.g. general tidiness, pre-determined stock levels are met and equipment is clean, and stored correctly.
Job description
Job responsibilities
- To provide a high standard of support to Clinical staff handling telephone calls.
- To use an electronic referral process (SystmOne) to ensure requests are responded to in a professional, confidential and efficient manner.
- To receive requests from patients and carers, acute hospitals, GP practices, Social Services and health care agencies.
- To communicate directly with members of the public and other services.
- To abide by Trust policies and procedures.
- To be an effective part of the team contributing to the departmental objectives.
- Post holder will be expected to contribute to housekeeping and other office duties as required e.g. general tidiness, pre-determined stock levels are met and equipment is clean, and stored correctly.
Person Specification
KNOWLEDGE
Essential
- oOffice Procedures
- oMicrosoft Office IT packages
Desirable
- oSystmOne IT package
SKILLS
Essential
- oCustomer Care skills
- oAwareness of the need for confidentiality at all times
- oWorking as part of a team
- oWorking with minimum supervision using own initiative
- oAbility to work within a changing environment
- oKeyboard skills
Desirable
- oExperience of working within a multi-agency environment
EXPERIENCE
Essential
- oGood standard of General Education
Desirable
- oExperience of using SystmOne IT package (training will be given)
- oAwareness of NHS policies and procedures
QUALIFICATIONS
Essential
- oNVQ Level 2 or equivalent qualification / experience
Desirable
- oECDL
Person Specification
KNOWLEDGE
Essential
- oOffice Procedures
- oMicrosoft Office IT packages
Desirable
- oSystmOne IT package
SKILLS
Essential
- oCustomer Care skills
- oAwareness of the need for confidentiality at all times
- oWorking as part of a team
- oWorking with minimum supervision using own initiative
- oAbility to work within a changing environment
- oKeyboard skills
Desirable
- oExperience of working within a multi-agency environment
EXPERIENCE
Essential
- oGood standard of General Education
Desirable
- oExperience of using SystmOne IT package (training will be given)
- oAwareness of NHS policies and procedures
QUALIFICATIONS
Essential
- oNVQ Level 2 or equivalent qualification / experience
Desirable
- oECDL
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Newcastle upon Tyne Hospitals NHS Foundation Trust
Address
Trustwide
317 Trustwide
NE6 1SG
United Kingdom
Employer's website
Employer details
Employer name
The Newcastle upon Tyne Hospitals NHS Foundation Trust
Address
Trustwide
317 Trustwide
NE6 1SG
United Kingdom