Job summary

This role is an opportunity for a hardworking and professional individual to join the Orthoptic Administration team at Walsall Manor hospital.

The service currently consists of 6 Orthoptists, 2 Optometrists and 2 Administration staff.

The contract is part time (30 hours) over a 5 day working week, with the opportunity for flexibility on working hours and days.

The main role of the job is to assist with the day to day running of a busy clinical department, for example, reception duties, collecting and preparing patient notes, receiving referrals and taking phone calls. The candidate should be computer literate, have a good manner with patients and the public.

Although experience in these areas would be desirable, full training would be provided to the right candidate.

PLEASE NOTE, WE MAY CLOSE THIS VACANCY EARLY IF WE RECEIVE A HIGH NUMBERS OF APPLICATIONS.

Main duties of the job

To manage patient telephone / email queries on behalf of the Orthoptic team

To add patient referrals to the Orthoptic waitlist and to ensure orthoptic clinics are booked to capacity from the appropriate waitlists.

To print referrals from the E-referral systems

To manage patient appointment via electronic systems. Including Envoy and Patient engagement portal

To book / amend / patient appointments in Orthoptic/specialist clinics as required

To locate and collect, dock and prepare medical notes in a timely fashion.

To ensure that any loose papers are filed in patients notes. This will include collecting notes from multiple departments across the hospital

To provide clerical support to the Head Orthoptist and lead clinicians.

To monitor and order stationery supplies.

To participate in department and Mandatory training.

To be able to liaise with GP surgeries regarding queries relating to patient details and referrals

To communicate effectively with other members of the Orthoptic team, consultant ophthalmologists, medical and nursing staff, GPs, and other outside agencies.

To book interpreting services.

To communicate effectively with patients and carers regarding their orthoptic clinic appointments

About us

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.