Job summary
We welcome applications for the post of Performance and Operations Manager for the South West Cleft Service based at Bristol Dental Hospital. This is a full time permanent post; we are looking for a self-motivated and conscientious Manager to join our team.
The post holder will be responsible for the effective management of the South West Cleft Service, providing effective leadership and guidance to hospital-based teams.
The post holder will work with colleagues to ensure needs around service development, staff wellbeing, procurement, recruitment actions, and patient-level activity are actioned as required.
Main duties of the job
Performance Management/Service Improvement
Operational Management
Human Resources
Details of the above duties can be found in the job description documents
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job description
Job responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Person Specification
Qualifications and Training
Essential
- Educated to degree level or equivalent experience
Desirable
- Post-graduate qualification in healthcare management, or equivalent evidence of continuing professional development
Skills and Abilities
Essential
- Proven ability to communicate effectively and sensitively with a wide range of people and to build credibility quickly
- Knowledge of current NHS issues; including performance targets and Foundation Trust status
- Proven ability to analyse and resolve complex issues
- Ability to manage a post that will change and develop to meet the needs of the service
- Good interpersonal skills
- Excellent IT skills
- Ability to produce analytical reports
- Ability to manage, motivate and develop people
Knowledge and Experience
Essential
- Significant experience of managing a range of staff or a major service
- Significant experience of budgetary management, including management of contract income
- Experience and proven ability in managing organisational / service change
- NHS or public sector experience
- Management of waiting lists and performance
- Acute sector operational experience
- Experience of managing an inpatient service
Aptitudes
Essential
- Respecting Everyone
- Embracing Change
- Recognising Success
- Working Together
- Initiative and drive to achieve results
- Flexible and adaptable approach
- Ability to take the strategic overview, whilst giving due attention to getting detail correct
- Resilient
- Proven ability to work under pressure to meet deadlines
- Demonstrable ability to work as part of a team
- Experience of managing challenging situations and relationships
- Public Sector Language Competency
- Be able to speak fluent English to an appropriate standard
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website .
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants .
Employer details
Employer name
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
Address
Bristol Dental Hospital
Lower Maudlin Street
Bristol
BS1 2LY