Job summary
We
are a growing team at Drs Reddy & Nunn supporting the healthcare needs of over
26,500 patients, and due to internal movement, we are looking for a Medical
Administrator to complement our friendly and supportive team. If you are
enthusiastic and have great people and communication skills, we would like to
hear from you.
Drs
Reddy & Nunn are dedicated to delivering excellent healthcare to our
patients. We currently have two bases: at the Bridlington Medical Centre and at
Bridlington Hospital.
We
have a diverse clinical and admin team each operating with a mixture of fresh
staff bringing new ideas and approaches mixed with long standing staff who
bring a wealth of experience and unrivalled dedication to the practice.
Good
patient experience, teamwork in a happy working environment and the ability to
manage workload is important to us.
Drs
Reddy & Nunn strive to be outstanding in every aspect of Primary Care
delivery.
Main duties of the job
You will be
responsible for administrative functions in the office including but not
limited to:
Greeting and
navigating patients to the appropriate Health Care Professional.
To act as
central point of contact for patients, the distribution of information,
messages and enquiries for the clinical team.
Scanning of
letters and results into computer.
Full training
is available for the successful candidate.
Please see the
Job Description and Personal Specification for further information.
About us
We are a very
happy team where quality with efficiency and patient centred services are at the
heart of what we do.
The right
attitude, ability to manage workload, dealing with patients to the highest
professional standards, always projecting a good image of the practice, working
as a team, and supporting each other in meeting the objectives of the Practice
is important to us.
The clinical
team is made up of GPs, Nurse Practitioners, Physician Associates, Practice Nurses, Nursing Associate, HCAs, MSK Practitioners, Pharmacists and Pharmacy Technicians and we are part of the Bridlington Primary Care
Network. All supported by our
professional administrative team.
The position is full-time 37.5 hours per week.
Please note: we reserve the right to close this vacancy early if we receive a high volume of applications for the role.
Job description
Job responsibilities
To be responsible for undertaking a wide range of administrative
duties and the provision of general support to the practices' multidisciplinary
team.
Duties
can include, but are not limited to, signposting patients to the appropriate
healthcare professional or service, effective use of the appointment system,
the processing of information and assisting patients as required, always
delivering a polite and professional service
Further information can be found in the attached Job Description.
Person Specification
Experience
Essential
- Experience of working with the public in a customer service environment.
- A clear, polite telephone manner and excellent communication skills are essential for this role.
Desirable
- Experience of working in a primary care environment is advantageous.
Qualifications
Essential
- Educated to GCSE level or equivalent.
- Customer Service qualification (NVQ) or equivalent.
Desirable
- Active signposting or Care Navigator training qualification.
- Healthcare qualification (level 2) or working towards gaining equivalent level.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Drs Reddy & Nunn
Address
The Medical Centre
Station Avenue
Bridlington
East Riding of Yorkshire
YO16 4LZ