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Posted 19 day(s) ago
Reference: 278-OSOS-LH-0826
Job summary
We are looking for an Operational Support Officer to join our Make Ready and Logistics services on a full-time, permanent basis, playing a key role in keeping our frontline services safe, compliant and ready to respond.
This is a hands-on, operational role with real accountability. You will take responsibility for local operational assurance across Make Ready Centres, ensuring vehicles, equipment and facilities meet Trust, statutory and regulatory requirements. Acting as the designated site contact for health, safety, IPC and environmental compliance, you will maintain accurate records, identify risks and ensure issues are addressed promptly and effectively, working closely with our contracted Make Ready provider, Fleet, Logistics and Operations.
This role is pan-Sussex and will require travel across our footprint.
If you are confident working in complex environments, care about safety and standards, and are comfortable managing risk and resolving issues, this role offers the opportunity to make a direct and visible impact on patient care.
Main duties of the job
As an Operational Support Officer, you will:
- Take operational accountability for ensuring vehicles, equipment and facilities meetTrust, statutory and regulatory requirements
- Act as thenamed site leadfor health, safety, IPC and environmental compliance
- Leadlocal assurance processes, audits and inspections, ensuring records are accurate and up to date
- Identify risks, investigate incidents and coordinate corrective actions with relevant teams
- Work collaboratively with:
- Make Ready service provider
- Fleet and Logistics teams
- Operational Support Divisional Lead
- Provide clear escalation and assurance where issues affect safety, compliance or operational readiness
- Support continuous improvement by identifying themes, learning and opportunities to strengthen processes
This role is pan-SECAmb and will require travel across our footprint.
About us
- Option to join NHS pension scheme
- A minimum 27 days' holiday each year, increasing after 5 years' service.
- Personal and professional development and training opportunities.
- Salary Sacrifice schemes for cars or push bikes.
- Access to occupational health and counselling services.
- Award winning wellbeing hub
- Access to NHS discounts, offering NHS employees a range of money-saving deals.
Other than in exceptional circumstances, the starting salary for staff new to the NHS will be the bottom point of the band to which they have been appointed.
Details
Date posted
24 August 2026
Pay scheme
Agenda for change
Band
Band 6
Salary
£39,959 to £48,117 a year Per annum
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
278-OSOS-LH-0826
Job locations
Pan Sussex
Crawley
RH10 9BG
United Kingdom
Job description
Job responsibilities
The Operational Support Officer is responsible for providing local operational assurance across Make Ready Centres, ensuring that vehicles, equipment and facilities meet all Trust, statutory and regulatory requirements.
The post holder takes daytoday accountability for health and safety, infection prevention and control, and environmental compliance within their allocated sites. They act as the designated site contact for all assurance and compliance matters, maintaining accurate records, identifying risks and ensuring that issues are addressed promptly and effectively.
Working closely with the contracted Make Ready provider, Fleet, Logistics and the Operational Support Divisional Lead, the post holder will lead local assurance processes, coordinate investigations and support corrective actions where standards fall short or incidents occur. The role underpins operational readiness and directly supports safe patient care by ensuring that Make Ready environments remain compliant, wellgoverned and fit for purpose.
Operational Support Officers operate as part of the wider Operational Support Directorate and work in partnership with Fleet, Logistics and Operational teams to support consistent, highquality service delivery across the Trust.
Job description
Job responsibilities
The Operational Support Officer is responsible for providing local operational assurance across Make Ready Centres, ensuring that vehicles, equipment and facilities meet all Trust, statutory and regulatory requirements.
The post holder takes daytoday accountability for health and safety, infection prevention and control, and environmental compliance within their allocated sites. They act as the designated site contact for all assurance and compliance matters, maintaining accurate records, identifying risks and ensuring that issues are addressed promptly and effectively.
Working closely with the contracted Make Ready provider, Fleet, Logistics and the Operational Support Divisional Lead, the post holder will lead local assurance processes, coordinate investigations and support corrective actions where standards fall short or incidents occur. The role underpins operational readiness and directly supports safe patient care by ensuring that Make Ready environments remain compliant, wellgoverned and fit for purpose.
Operational Support Officers operate as part of the wider Operational Support Directorate and work in partnership with Fleet, Logistics and Operational teams to support consistent, highquality service delivery across the Trust.
Person Specification
Qualifications
Essential
- Diploma level general education or equivalent knowledge, skills or experience.
Desirable
- Accredited Working Safely course (or equivalent).
Knowledge
Essential
- Working knowledge of Microsoft Office suite of products.
- Knowledge of administrative processes.
- Understanding of statutory compliance frameworks relevant to ambulance facilities and equipment.
- Detailed knowledge of health and safety management systems and risk-assessment processes.
Experience
Essential
- Experience of leading or coordinating site-based audits or incident investigations.
- Demonstrable responsibility for maintaining compliance within a regulated environment.
Skills
Essential
- Full clean UK Driving Licence C1 licence
- Excellent organisational skills.
- Excellent communication and inter-personal skills.
Person Specification
Qualifications
Essential
- Diploma level general education or equivalent knowledge, skills or experience.
Desirable
- Accredited Working Safely course (or equivalent).
Knowledge
Essential
- Working knowledge of Microsoft Office suite of products.
- Knowledge of administrative processes.
- Understanding of statutory compliance frameworks relevant to ambulance facilities and equipment.
- Detailed knowledge of health and safety management systems and risk-assessment processes.
Experience
Essential
- Experience of leading or coordinating site-based audits or incident investigations.
- Demonstrable responsibility for maintaining compliance within a regulated environment.
Skills
Essential
- Full clean UK Driving Licence C1 licence
- Excellent organisational skills.
- Excellent communication and inter-personal skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
SECamb
Address
Pan Sussex
Crawley
RH10 9BG
United Kingdom
Employer's website
Employer details
Employer name
SECamb
Address
Pan Sussex
Crawley
RH10 9BG
United Kingdom