Job summary

GAMSTON MEDICAL CENTRE, NOTTINGHAM, NG2 6PS

We have an exciting opportunity for 1 x Receptionist/Administratorto join our team.

Gamston Medical Centre is located in Gamston near West Bridgford (NG2 6PS) and currently serves 6927 patients. We are in a purpose built premises and located close to local amenities. We are looking to recruit a confident and dynamic person to greet patients and answer telephones in a professional and courteous manner, direct calls, take messages, and provide a first class service to patients of the Practice. Please see the job description and person specification for more details.

The vacancy is for 19 hours over 2 days

Main duties of the job

The successful applicant will need to have an outgoing and enthusiastic personality, be flexibile to meet the needs of the organisation, be IT literate and have a desire to grow and succeed within the organisational structure.

A background in a related administrative role would be useful but is not essential but a desire to learn is a must. Training will be provided to the right candidate and previous applicants need not apply.

We are a friendly, enthusiastic, well organised practice committed to offering quality care while achieving high QOF targets.

About us

SystmOne clinical system

We are part of the PartnersHealth GP Federation working together with practices in Rushcliffe, and part of the Rushcliffe PCN.

NHS pension EAP package

For further details please contact: Debra Kerrison on 0115 945 5946

Details

Date posted

09 September 2026

Pay scheme

Other

Salary

£12.71 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A0045-26-0086

Job locations

The Gamston Medical Centre

Gamston District Centre

Gamston

Nottingham

NG2 6PS

United Kingdom

Job description

Job responsibilities

Receptionist - Job Description

Job Title:

Reception/Admin

Responsible to:

Practice Manager

Responsible for:

N/A

Job Purpose:

To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team

Duties and Responsibilities

Telephone Duties

1.

Making appointments

2.

Taking requests for prescriptions from housebound patients

3.

Giving out results

4.

Ambulance transport bookings for on the day service

5.

Home visit requests

6.

Deal with general enquiries and complaints

7.

Contacting other providers

Reception Duties

8.

Register new patients and temporary residents, when required

9.

Greet and direct patients and visitors

10.

Making appointments

11.

Handing out prescriptions

12.

Ensure outstanding queries are explained and handed over to next shift, as necessary

13.

Respond to needs of doctors and nurses during surgery

14.

Collect payments from patients for non-NHS services

15.

Deal with general enquiries and complaints

Filing

16.

Filing and retrieving paperwork as requested (eg. Lloyd George envelopes)

Prescriptions

17.

Dealing with requests for repeat prescriptions

18.

Raising prescriptions as per Practice protocols

19.

Dealing with queries relating to prescriptions

General

20.

Input and extract information from Practice computer system

21.

Observe health and safety guidelines at all times

22.

General housekeeping (e.g. keeping reception and waiting areas tidy)

23.

Any other reasonable duties as necessary

24.

Observe Confidentiality policy and guidelines at all times

25.

Opening up / locking up of practice premises and maintaining security in accordance with practice protocols

26.

Have an overview of admin tasks (eg. cytology admin, recalls)

Job description Job responsibilities Receptionist - Job Description Job Title: Reception/Admin Responsible to: Practice Manager Responsible for: N/A Job Purpose: To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team Duties and Responsibilities Telephone Duties 1. Making appointments 2. Taking requests for prescriptions from housebound patients 3. Giving out results 4. Ambulance transport bookings for on the day service 5. Home visit requests 6. Deal with general enquiries and complaints 7. Contacting other providers Reception Duties 8. Register new patients and temporary residents, when required 9. Greet and direct patients and visitors 10. Making appointments 11. Handing out prescriptions 12. Ensure outstanding queries are explained and handed over to next shift, as necessary 13. Respond to needs of doctors and nurses during surgery 14. Collect payments from patients for non-NHS services 15. Deal with general enquiries and complaints Filing 16. Filing and retrieving paperwork as requested (eg. Lloyd George envelopes) Prescriptions 17. Dealing with requests for repeat prescriptions 18. Raising prescriptions as per Practice protocols 19. Dealing with queries relating to prescriptions General 20. Input and extract information from Practice computer system 21. Observe health and safety guidelines at all times 22. General housekeeping (e.g. keeping reception and waiting areas tidy) 23. Any other reasonable duties as necessary 24. Observe Confidentiality policy and guidelines at all times 25. Opening up / locking up of practice premises and maintaining security in accordance with practice protocols 26. Have an overview of admin tasks (eg. cytology admin, recalls)

Person Specification

Qualifications

Essential

• Good standard of general education

Desirable

• GCSE Mathematics C or above
• GCSE English C or above
• AMSPAR Receptionist certificate
• NVQII in Customer Care

Knowledge

Desirable

• Knowledge of SystmOne

Skills

Essential

• Excellent communication skills (Written and Oral)
• IT skills
• Clear, polite telephone manner
• Time Management and the ability to work to deadlines
• Problem solving skills
• Interpersonal skills

Experience

Essential

• Experience of working with the general public

Desirable

• Experience of reception work
• Experience of working within General Practice

Behaviours

Essential

• Smart, polite and confident
• Planning and organising
• Performing under pressure
• Adaptability
• Using initiative
• Team working
• Self motivated
• Flexibility
• Confidentiality

Person Specification Qualifications Essential Good standard of general education Desirable GCSE Mathematics C or above GCSE English C or above AMSPAR Receptionist certificate NVQII in Customer Care Knowledge Desirable Knowledge of SystmOne Skills Essential Excellent communication skills (Written and Oral) IT skills Clear, polite telephone manner Time Management and the ability to work to deadlines Problem solving skills Interpersonal skills Experience Essential Experience of working with the general public Desirable Experience of reception work Experience of working within General Practice Behaviours Essential Smart, polite and confident Planning and organising Performing under pressure Adaptability Using initiative Team working Self motivated Flexibility Confidentiality

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

PartnersHealth

Address

The Gamston Medical Centre

Gamston District Centre

Gamston

Nottingham

NG2 6PS

United Kingdom

Employer's website

https://www.partnershealth.co.uk (Opens in a new tab)

Employer details

Employer name

PartnersHealth

Address

The Gamston Medical Centre

Gamston District Centre

Gamston

Nottingham

NG2 6PS

United Kingdom

Employer's website

https://www.partnershealth.co.uk (Opens in a new tab)