Job summary

West Bridgford Medical Centre is a busy and friendly GP practice providing high-quality care to our patients. We are seeking a motivated and reliable Reception/Administration Assistant to join our supportive team.

Main duties of the job

To ensure the reception and administrative functions of the practice run smoothly, providing a high level of service to patients, doctors, nurses, and the wider practice team.

The post holder will be responsible for answering telephone calls, booking appointments, registering new and temporary patients, dealing with prescription requests and queries, giving out results in line with practice protocols, arranging ambulance transport and home visits, greeting and directing patients, handing out prescriptions, collecting payments for non-NHS services, managing general enquiries and complaints, filing and retrieving patient records, inputting and extracting information from the practice computer system, supporting admin tasks such as recalls and cytology, maintaining confidentiality and security, observing health and safety procedures, keeping reception and waiting areas tidy, and communicating effectively with patients and team members. Other reasonable duties may be required.

About us

We are looking for someone with excellent communication and customer service skills, good organisational ability, basic IT skills, and the ability to remain calm under pressure while maintaining confidentiality. Experience in a GP practice or healthcare setting and SystmOne experience are desirable.

Previous Applicants need not apply.

Details

Date posted

29 September 2026

Pay scheme

Other

Salary

£12.71 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A0045-26-0092

Job locations

West Bridgford Medical Centre

97 Musters Road

West Bridgford

Nottingham

NG2 7PX

United Kingdom

Job description

Job responsibilities

Receptionist - Job Description

Job Title:

Administrator

Responsible to:

Senior Receptionist / Practice Manager

Responsible for:

N/A

Job Purpose:

To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team

Duties and Responsibilities

Telephone Duties

1.

Making appointments

2.

Taking requests for prescriptions from housebound patients

3.

Giving out results

4.

Ambulance transport bookings for on the day service

5.

Home visit requests

6.

Deal with general enquiries and complaints

7.

Contacting other providers

Reception Duties

8.

Register new patients and temporary residents, when required

9.

Greet and direct patients and visitors

10.

Making appointments

11.

Handing out prescriptions

12.

Ensure outstanding queries are explained and handed over to next shift, as necessary

13.

Respond to needs of doctors and nurses during surgery

14.

Collect payments from patients for non-NHS services

15.

Deal with general enquiries and complaints

Filing

16.

Filing and retrieving paperwork as requested (eg. Lloyd George envelopes)

Prescriptions

17.

Dealing with requests for repeat prescriptions

18.

Raising prescriptions as per Practice protocols

19.

Dealing with queries relating to prescriptions

General

20.

Input and extract information from Practice computer system

21.

Observe health and safety guidelines at all times

22.

Observe Confidentiality policy and guidelines at all times

23.

Maintaining security in accordance with practice protocols

24.

Maintain a good working knowledge of practice IT and Telephone systems

25.

Support the equality, diversity and rights of patients, carers and colleagues

26.

Have an overview/ responsibility of admin tasks (eg. cytology admin, recalls)

27.

Communicate effectively with team members and patients.

28.

General housekeeping (e.g. keeping reception and waiting areas tidy

29.

Any other reasonable duties as necessary

Job description Job responsibilities Receptionist - Job DescriptionJob Title:AdministratorResponsible to:Senior Receptionist / Practice ManagerResponsible for:N/AJob Purpose:To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice teamDuties and ResponsibilitiesTelephone Duties1.Making appointments2.Taking requests for prescriptions from housebound patients3.Giving out results4.Ambulance transport bookings for on the day service5.Home visit requests6.Deal with general enquiries and complaints7.Contacting other providersReception Duties8.Register new patients and temporary residents, when required9.Greet and direct patients and visitors10.Making appointments11.Handing out prescriptions12.Ensure outstanding queries are explained and handed over to next shift, as necessary13.Respond to needs of doctors and nurses during surgery14.Collect payments from patients for non-NHS services15.Deal with general enquiries and complaintsFiling16.Filing and retrieving paperwork as requested (eg. Lloyd George envelopes)Prescriptions17.Dealing with requests for repeat prescriptions18.Raising prescriptions as per Practice protocols19.Dealing with queries relating to prescriptionsGeneral20.Input and extract information from Practice computer system21.Observe health and safety guidelines at all times22.Observe Confidentiality policy and guidelines at all times23.Maintaining security in accordance with practice protocols24.Maintain a good working knowledge of practice IT and Telephone systems25.Support the equality, diversity and rights of patients, carers and colleagues26.Have an overview/ responsibility of admin tasks (eg. cytology admin, recalls)27.Communicate effectively with team members and patients.28.General housekeeping (e.g. keeping reception and waiting areas tidy29. Any other reasonable duties as necessary

Person Specification

Experience

Desirable

• Experience of working within the NHS Experience of working in General Practice Experience of working within GP Medical Reception Experience of working as a medical secretary

Behaviours

Essential

• Smart, polite and confident Planning and organising Performing under pressure Adaptability Using initiative Team working Self motivated Flexibility Confidentiality

Desirable

Desirable

• Knowledge of SystmOne Health & Safety

Qualifications

Essential

• Good standard of general education

Desirable

• GCSE Mathematics C or above GCSE English C or above

Skills

Essential

• Excellent communication skills (Written and Oral) IT skills Experience with Microsoft Office Time Management and the ability to work to deadlines Problem solving skills Interpersonal skills Ability to work under pressure Ability to work to strict guidelines

Person Specification Experience Desirable Experience of working within the NHS Experience of working in General Practice Experience of working within GP Medical Reception Experience of working as a medical secretary Behaviours Essential Smart, polite and confident Planning and organising Performing under pressure Adaptability Using initiative Team working Self motivated Flexibility Confidentiality Desirable Desirable Knowledge of SystmOne Health & Safety Qualifications Essential Good standard of general education Desirable GCSE Mathematics C or above GCSE English C or above Skills Essential Excellent communication skills (Written and Oral) IT skills Experience with Microsoft Office Time Management and the ability to work to deadlines Problem solving skills Interpersonal skills Ability to work under pressure Ability to work to strict guidelines

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

PartnersHealth

Address

West Bridgford Medical Centre

97 Musters Road

West Bridgford

Nottingham

NG2 7PX

United Kingdom

Employer's website

https://www.partnershealth.co.uk (Opens in a new tab)

Employer details

Employer name

PartnersHealth

Address

West Bridgford Medical Centre

97 Musters Road

West Bridgford

Nottingham

NG2 7PX

United Kingdom

Employer's website

https://www.partnershealth.co.uk (Opens in a new tab)