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Posted 1 day(s) ago
Reference: 2380271
Job summary
Patient Safety Partners (PSPs) are independent members of the public who use their lived experience of healthcare to work alongside Trust staff to improve patient safety, quality of care and organisational learning.
The PSP provides constructive challenge, scrutiny and support across patient safety activities, ensuring that the perspectives of patients, families and carers remain central to decision making, investigations and improvement work. Working as a critical friend, the PSP contributes to a culture of openness, transparency and continuous learning across South East Coast Ambulance Service NHS Foundation Trust (SECAmb).
Main duties of the job
Governance and assuranceo Attend Quality and Patient Safety Committee (QPSC) meetings as a Patient Safety Partner.o Review committee papers and reports before meetings.o Provide independent challenge and constructive feedback from a patient perspective.o Promote transparency, openness and patient-centred decision making.o Highlight opportunities to improve patient safety and patient experience
Patient Safety Incident Investigationso Contribute to Patient Safety Incident Investigations in accordance with PSIRF.o Review investigation Terms of Reference.o Support investigation planning where appropriate.o Participate as an Expert by Experience during interviews where agreed.o Review draft investigation reports.o Assess reports for accessibility, readability and sensitivity.o Ensure investigation findings reflect the experiences of patients and families.o Help identify opportunities for organisational learning and improvement.
About us
At SECAmb, we are committed to delivering high-quality care and putting patients at the heart of everything we do. Our people are our greatest asset, and we strive to create a supportive, inclusive, and rewarding working environment where colleagues can develop and thrive.
We value diversity and are committed to fostering a workplace where everyone is treated with dignity, respect, and fairness. We offer a range of learning and development opportunities, staff wellbeing initiatives, and flexible working arrangements where possible.
Joining SECAmb means becoming part of a dedicated team that makes a real difference to the communities we serve every day.
Details
Date posted
02 October 2026
Pay scheme
Other
Salary
Depending on experience
Contract
Voluntary
Working pattern
Home or remote working
Reference number
278-PSP-1026-AS
Job locations
Nexus House
4 Gatwick Road
Crawley
RH10 9BG
United Kingdom
Job description
Job responsibilities
Education and Learning Support the development of Patient Safety education programmes. Share lived experience to support staff learning. Contribute to Duty of Candour training where appropriate. Assist with the development of patient-centred learning materials. Promote understanding of the impact that communication and organisational responses have on patients and families.
Partnership Working Build positive working relationships with staff across the Trust. Work collaboratively with patients, carers and other Patient Safety Partners. Act as a critical friend by providing constructive challenge in a respectful manner. Maintain confidentiality at all times. Undertake induction and mandatory training required for the role. Participate in regular supervision and reflective discussions. Provide feedback to help continually improve the Patient Safety Partner programme
Job description
Job responsibilities
Education and Learning Support the development of Patient Safety education programmes. Share lived experience to support staff learning. Contribute to Duty of Candour training where appropriate. Assist with the development of patient-centred learning materials. Promote understanding of the impact that communication and organisational responses have on patients and families.
Partnership Working Build positive working relationships with staff across the Trust. Work collaboratively with patients, carers and other Patient Safety Partners. Act as a critical friend by providing constructive challenge in a respectful manner. Maintain confidentiality at all times. Undertake induction and mandatory training required for the role. Participate in regular supervision and reflective discussions. Provide feedback to help continually improve the Patient Safety Partner programme
Person Specification
Knowledge
Essential
- Understanding of healthcare from a patient, family or carer perspective
- Awareness of the importance of Patient Safety and learning
Experience
Essential
- Personal lived experience as a patient, family member or carer
- Experience of providing constructive feedback
Skills
Essential
- oAbility to communicate clearly, respectfully and constructively with a range of people.
Desirable
- Training in Patient Safety, quality improvement, governance or public involvement
Person Specification
Knowledge
Essential
- Understanding of healthcare from a patient, family or carer perspective
- Awareness of the importance of Patient Safety and learning
Experience
Essential
- Personal lived experience as a patient, family member or carer
- Experience of providing constructive feedback
Skills
Essential
- oAbility to communicate clearly, respectfully and constructively with a range of people.
Desirable
- Training in Patient Safety, quality improvement, governance or public involvement
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
SECamb
Address
Nexus House
4 Gatwick Road
Crawley
RH10 9BG
United Kingdom
Employer's website
Employer details
Employer name
SECamb
Address
Nexus House
4 Gatwick Road
Crawley
RH10 9BG
United Kingdom