Job description

Job responsibilities

The Site Manager is responsible for the effective day-to-day operational, people, contractual and governance management of Bentham Road Health Centre. You will ensure contract and working in close partnership with the Practice Manager, Lead GP, Team Leader, clinical leads and the wider Cornerstone management team.

Key Responsibilities

1. Leadership and Team Development

• Provide visible consistent, and compassionate leadership to the Bentham Road Team, providing an environment in which all staff feel valued, supported, and motivated to do their best work
• Support the professional growth and development of staff through regular one-to-one meetings, appraisals, coaching conversation, and development planning

2. HR and People Management

• Manage HR matters at Bentham Road in line with current employment law, best practice, and Cornerstone HR policies, including sickness absence, performance, and conduct, working with Team leader and HR lead
• Monitor and proactively manage staff attendance, conducting return-to-work interviews, maintaining accurate records and putting appropriate support plans in place where needed
• Ensure all mandatory training and statutory compliance requirements are met and accurately recorded for all Bentham Road staff
• Maintain accurate and confidential HR records in accordance with data protection requirements

3. Operational Management

• Oversee the smooth and safe day-today running of Bentham Road Health Centre, anticipating challenges and resolving issues proactively
• Manage staffing levels, rotas and cover arrangements to ensure safe and adequate provisions at all time
• Delegate responsibilities effectively, wit a clear communication and appropriate support, enabling team members to develop and take ownership of their work.
• Identify and lead service improvements, contributing to the developments of Bentham Road and the wider practice
• Act as the main point of contact for site-specific managerial and operational matters, escalating to the Practice Manager as appropriate

• Work with the other Site Managers to support the Quality Manager in maximising achievements in the Quality and Outcomes Framework (QOF), and ensure performance and income from Enhance services are maximised
• Ensure all clinical and non-clinical audits at Bentham Road are planned and completed on time, that findings are acted upon, and that learning is shared with the team
• Contribute to the development, review and implementation of practice policies and protocols, ensuring they are current, accessible, and understood by staff.
• Maintain accurate governance records, including risk registers, significant event logs, action plan, and meeting minutes
• Support Bentham Road's role as a training site, ensuring the environment supports learners and the clinical team

• Manage complaints from patients registered at Bentham Road professionally, sensitively and in accordance with Cornerstone complaints protocol and NHS complaints regulations
• Seek to resolve concerns at the earliest opportunity
• Ensure all written communications to patients is accurate, compassionate and consistent with Cornerstone standards
• Use learning from complaints to drive improvement in services and patient experience

• Ensure the site operates in full compliance with health and safety legislation, taking immediate action where patient, or staff safety is at risk
• Report premises and facilities issues to NHS Property Services or the Operational Manager, who is responsible for contracts, suppliers, and inspecting the quality of work
• Ensure business continuity and disaster recovery plans are understood and ready to be activated in the event of a major incident, such as a fire or pandemic

Person Specification

Other Requirements

Essential

• Ability to travel between Cornerstone sites as required
• Have the right to work in the UK
• Willing to undergo DBS
• willing to complete all mandatory and role-specific training

Desirable

• Full driving licence and access to a motor vehicle

Skills

Essential

• Excellent leadership and people management skills
• Strong organisational and prioritisation skills, with the ability to manage competing demands and meet deadlines
• Excellent written and verbal communication, negotiation and stakeholder engagement skills
• Proficient in Microsoft Office and digital systems
• Ability to analyse data and produce reports to support decision making
• High emotional intelligence: self-aware, empathic, tactful and resilient under pressure
• Ability to work both independently and as part of a multi-disciplinary team

Desirable

• Creative and imaginative approach to service development

Values and Attitudes

Essential

• Committed to equality, inclusion and a respectful workplace for all
• Ability to maintain strict confidentiality
• Smart appearance and professional manner
• Ability to stay calm under pressure
• Sensitive to and able to work within the Christian ethos and values of the Practice
• A genuine and deep commitment to compassionate, person-centred care for patients

Knowledge

Essential

• Sound understanding of data protection and information governance requirements
• Sound knowledge of employment law and HR best practice

Desirable

• Knowledge of NHS primary care performance and quality frameworks, including QOF and Enhance Services
• Knowledge of APMS contracts and commissioner reporting
• Familiarity with NHS digital transformation priorities
• Knowledge of significant event analysis or quality improvement methodologies
• Knowledge of GP clinical systems such as EMIS/Surgery Connect and PATCHS
• Knowledge of CQC regulations, clinical governance and risk management

Experience

Essential

• Minimum 2 years experience in a management or supervisory role with direct line management responsibility
• Experience of managing HR matters, including sickness absence, performance, conduct and grievances
• Experience of managing complaints and driving improvement from feedback
• Experience of contributing to or writing policies, protocols or standards operating procedures

Desirable

• Previous experience working in general practice or primary care
• Experience of managing performance against contract KPIs (e.g. APMS contract)
• Experience of developing and managing budgets and keeping finical records
• Experience of clinical audit programmes or governance processes
• Experience of training staff
• Experience of working with EMIS or similar clinical systems
• Experience of preparing for or supporting external quality assessments

Qualifications

Essential

• Bachelor's degree (level 6 or above) in Business Management, Public Administration, Healthcare or another relevant discipline
• GCSE (grade 4/C or above) including English and Mathematics

Desirable

• Evidence of continuing professional development relevant to management and leadership
• AMSPAR Diploma in Primary Care Management or equivalent
• Chartered Management Institute (CMI) Level 5 or above or equivalent management or leadership qualification
• Coaching, HR or health management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cornerstone

Address

Bentham Road Health Centre

Bentham Road

Shadsworth Road

Blackburn

Lancashire

BB2 4QD

United Kingdom

Employer's website

https://www.cornerstonepractice.com/ (Opens in a new tab)