Job description

Job responsibilities

Job description

Dispenses medication for patients registered to our practice only. This involves, labelling, picking, checking, bagging and handing out prescriptions to patients in line with the SOPs.

Maintains records of medications received and issued and orders new stock, and ensures products are stored appropriately.

Processes medication requests

Ensures dispensary tasks and emails are processed in a timely manner

Carries out end of day prescription counting

Handles patient telephone queries related to the dispensary

Disposal of returned unused medicines in accordance with Practice policies.

Ensure all controlled drugs are secure in the controlled drug safe and controlled drug record is accurately maintained and that stock levels are correct to the records.

Person Specification

Experience

Essential

• Pharmacy Dispenser: 2 years (required)

Desirable

• Worked in a dispensing GP practice

Experience

Essential

• responsible, accurate and methodical
• able to pay attention to detail
• able to read and carry out instructions
• to be interested in peoples health
• able to explain clearly to members of the public
• excellent communication, customer service, IT and manual skills.
• To ensure confidentiality and GDPR regulations are adhered to
• Level 2 NVQ Dispensary

Qualifications

Essential

• Pharmacy Dispenser: 2 years (required)

Desirable

• NVQ level 2/3

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Alvaston Medical Centre

Address

14 Boulton Lane

Alvaston

Derby

Derbyshire

DE24 0GE

United Kingdom

Employer's website

https://www.alvastonmedicalcentre.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key responsibilities

1. Operational Management & Strategic Planning

Provide overall day-to-day operational leadership of the practice.

Work with the GP Partners to develop and implement the practices strategic objectives and business plans.

Translate strategic priorities into clear operational plans, measurable objectives and deliverable actions.

Ensure the practice operates efficiently, effectively and in accordance with agreed policies and procedures.

Monitor practice performance against key operational, contractual, clinical and financial targets.

Identify opportunities to improve productivity, capacity, access and service delivery.

Lead service redesign and continuous improvement initiatives in response to changing NHS requirements and patient needs.

Develop business continuity and operational resilience plans.

Ensure effective systems are in place for managing premises, facilities, equipment, IT and practice infrastructure.

2. Clinical & Non-Clinical Workforce Management

Provide effective workforce leadership across the full practice team, including:

GPs and GP Partners.

Salaried and locum GPs.

Advanced Nurse Practitioners (ANPs).

Paramedics and other allied clinical professionals.

Nurses, healthcare assistants and other clinical staff.

Reception, administration, secretarial and care navigation teams.

Management and support staff.

Responsibilities include:

Workforce planning and capacity management.

Effective deployment of staff according to service requirements.

Monitoring staffing levels, skill mix, workload and productivity.

Supporting clinical and operational teams to work collaboratively.

Ensuring appropriate role clarity, accountability and reporting structures.

Identifying future workforce requirements and succession planning needs.

3. HR, Employee Relations & Performance Management

Provide leadership for all HR and people-management processes.

Ensure employment practices comply with current employment legislation and NHS requirements.

Manage recruitment, contracts, probation, appraisals, absence, capability and disciplinary processes.

Handle employee relations matters fairly, consistently and confidentially.

Manage performance concerns and implement appropriate improvement or support plans.

Promote a positive culture of accountability, teamwork, inclusion and professional development.

Monitor sickness absence, staff turnover and workforce trends.

Support managers and clinical leads in dealing with complex people-management issues.

Ensure appropriate employment records and HR documentation are maintained.

Ensure the practice complies with relevant NHS contractual, statutory and regulatory requirements.

Maintain effective governance arrangements across the organisation.

Ensure compliance with relevant CQC requirements and standards.

Maintain appropriate policies, procedures, protocols and standard operating procedures.

Ensure compliance with information governance, confidentiality, data protection and records-management requirements.

Support clinical governance and quality-improvement activity in partnership with clinical leads.

Ensure appropriate safeguarding arrangements are maintained.

Monitor compliance with mandatory training, professional registration and required staff checks.

Maintain an effective audit and reporting framework.

Keep the practice informed of changes to NHS policy, contractual requirements and regulatory expectations.

Risk Management

As SIRO (Senior Information Risk Officer), overall responsibility for all aspects of Information Risk for the practice

• Monitoring relevant legal, statutory, and contractual requirements and their implications for the practice, including the consequences of non-compliance.
• Monitoring of work areas and practices to ensure they are safe and free from hazard and that they conform to health and safety legislation.

Ensure that the practices IT resources are maintained to protect the integrity of patients records and compliance with the Data Protection Act.

Ensure that effective safeguards are in place to prevent any type of fraud.

• Compliance with professional and legal requirements and guidelines.
• Delivery of appropriate education and training in health and safety.
• Ensure the practice complies fully with all GDPR regulations.

5. Budget Management & P&L Oversight

Take overall responsibility for the practices financial and budgetary management.

Work with GP Partners and the practices accountant/financial advisers to maintain financial sustainability.

Prepare and monitor annual budgets and cash-flow requirements.

Monitor income, expenditure, staffing costs and operational costs.

Maintain appropriate oversight of the practice Profit & Loss position.

Identify financial risks, cost pressures and opportunities for efficiency.

Ensure appropriate financial controls and authorisation processes are maintained.

Monitor contractual income and ensure appropriate claims and payments are processed.

Provide regular financial reports and management information to the GP Partners.

Support investment and business-case decisions through financial analysis.

6. Recruitment, Induction & Staff Development

Lead effective recruitment and selection processes across the practice.

Develop accurate job descriptions, person specifications and role expectations.

Ensure appropriate pre-employment checks are completed.

Deliver structured induction programmes for new employees.

Ensure new staff understand practice policies, procedures, governance arrangements and expectations.

Maintain a comprehensive mandatory training programme.

Coordinate annual appraisals and personal development planning.

Identify training and development needs across the workforce.

Encourage career development, leadership development and succession planning.

Support a culture of continuous learning and professional improvement.

7. Multidisciplinary Team Leadership

Promote effective collaboration across the practices multidisciplinary workforce.

Facilitate effective communication between clinical and non-clinical teams.

Work closely with GPs, ANPs, paramedics, nurses, pharmacists, healthcare professionals, reception teams, administrators and other members of the wider primary care workforce.

Ensure teams understand shared objectives, responsibilities and performance expectations.

Support multidisciplinary meetings and effective information sharing.

Resolve operational barriers between different professional groups.

Promote a culture of mutual respect, teamwork and shared accountability.

Work collaboratively with the Primary Care Network and wider community, health and social care partners where appropriate.

8. Supplier Management & Procurement

Manage key supplier and contractor relationships.

Ensure procurement represents value for money and meets practice requirements.

Negotiate contracts, pricing and service-level agreements where appropriate.

Monitor supplier performance and resolve service issues.

Maintain appropriate procurement and purchasing controls.

Ensure equipment, clinical supplies, stationery, IT services and other operational requirements are appropriately sourced.

Review contracts regularly and identify opportunities for savings and improved service quality.

Ensure appropriate due diligence and compliance requirements are considered when appointing suppliers.

Person Specification

Qualifications

Essential

• Evidence of a sound education to degree level or equivalent
• Evidence of a commitment to continuing professional development

Desirable

• Relevant Business, Finance or Leadership/Management qualification
• Member of a relevant professional body

Experience

Essential

• 5 years experience of successfully leading and managing teams
• HR, Employment Law, and safe recruitment
• Working in an IT led environment
• Financial management experience of small company accounts
• 5 years experience as a business/senior manager, with knowledge of contract management and small business accounts
• Change management and a driver of change
• Risk assessment and risk management experience
• Management experience in the NHS or in Primary care

Desirable

• Experience of strategic business planning
• Experience of working with regulatory bodies and preparing for inspections

Skills

Essential

• A solutions focused approach to problem solving
• Intelligent with a fast-learning ability
• Effective communication (oral and written) and excellent inter-personal skills
• Approachable with the ability to listen, nurture and empathise
• Delegation and empowerment of staff
• Appropriate IT skills and computer literacy
• Leadership skills, including excellent people management skills
• Strategic management skills to run a well-organised business
• Negotiating and managing conflict
• Able to manage change and cope with pressure
• Networking and facilitation
• Motivational with a growth mindset

Desirable

• Project management
• Change management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Alvaston Medical Centre

Address

14 Boulton Lane

Alvaston

Derby

Derbyshire

DE24 0GE

United Kingdom

Employer's website

https://www.alvastonmedicalcentre.nhs.uk/ (Opens in a new tab)