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Lead Receptionist/Care Navigator
Bentley Surgery
North East England
Admin and Clerical
Job summary The candidate should have good communication and leadership skills.
15 day(s) ago
Lead Receptionist/Care Navigator
Bentley Surgery
North East England
Admin and Clerical
Job summary The candidate should have good communication and leadership skills.
15 day(s) ago
Care Navigator & Administrator
Bentley Surgery
Inner London, Greater London
GP/General Practitioner
Job summary The candidate should have excellent communication skills and the ability to work within a busy team environment across 2 sites between the hours of…
3 day(s) ago
Care Navigator & Administrator
Bentley Surgery
Inner London, Greater London
GP/General Practitioner
Job summary The candidate should have excellent communication skills and the ability to work within a busy team environment across 2 sites between the hours of…
3 day(s) ago
Posted 15 day(s) ago
Reference: 2347619
Job summary
The candidate should have good communication and leadership skills. The ability to work within a busy team environment across 2 sites between the hours of 7.30am and 7.30pm.
Ability to manage reception area, telephone HUB, administration area and staff to ensure smooth running.
To answer busy telephone lines, to provide general assistance to patients and to the practice team as well as project a positive and friendly attitude.
To undertake general reception tasks & other administration duties.
Main duties of the job
To work within a telephone hub and front desk environment
To work along side a team of professional people
Problem solving
IT and Keyboard Skills
Ability to handle conflict
Co-ordinate leave entitlement/short notice absence/clinical availability
Update appointments systems/updates
Provide induction training and ongoing reviews for staff
Ensure practice policies are followed and accurate records are kept
Identifying gaps and areas of improvement
Liaise with management team concerning staffing and organisation of work
About us
We are a very busy practice which cares for a patient population of 13,000 patients
Our practice is led by 8 GP partners, 5 salaried GP's along with a full compliment of nursing, HCA and administration staff
We use SystemOne Clinical system
We are a training practice for Registrars, Medical Students and Student Nurses. We are also a research ready practice and actively take part in research.
Details
Date posted
17 September 2026
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
A0765-26-0004
Job locations
128 High Street
Bentley
Doncaster
South Yorkshire
DN5 0AT
United Kingdom
Newton Medical Centre
Don Valley Healthcare
Newton Lane
DONCASTER
South Yorkshire
DN5 8DA
United Kingdom
Job description
Job responsibilities
Lead an effective and efficient reception and telephone service.
To be professional, courteous and efficient in a leadership capacity
Facilitate effective communication between patients, team members and clinical professionals
Schedule plan and chair meetings
Oversee weekly scheduled list and extension of clinical sessions on the computer
Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of clerical support to clinical and management teams
Job description
Job responsibilities
Lead an effective and efficient reception and telephone service.
To be professional, courteous and efficient in a leadership capacity
Facilitate effective communication between patients, team members and clinical professionals
Schedule plan and chair meetings
Oversee weekly scheduled list and extension of clinical sessions on the computer
Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of clerical support to clinical and management teams
Person Specification
Qualifications
Essential
- Good experience of general education
- Previous supervisory experience
- Handling of grievance/conflict
- Experience of using own initiative
- Experience of customer services/dealing with member of the public
- Practical experience of computerised recording systems
- Staff training and staff motivation
- Leadership skills
- Good communicator (verbal & written)
- IT Literate/Keyboard skills
- The ability of delegation & competence
- Willing to work flexible hours
- Planning and organising
- Able to perform under pressure
- Adaptable and able to work in a changing environment
- The ability to work as part of an integrated multi-skilled team
- Has diplomacy and awareness of working conflict
- Pleasant and articulate
Desirable
- Experience in primary/NHS/caring profession
Experience
Essential
- Good standard of general education
- Gains respect by example and leadership
Desirable
- Administrative qualifications
- An understanding of general practice reception/telephone environments
Person Specification
Qualifications
Essential
- Good experience of general education
- Previous supervisory experience
- Handling of grievance/conflict
- Experience of using own initiative
- Experience of customer services/dealing with member of the public
- Practical experience of computerised recording systems
- Staff training and staff motivation
- Leadership skills
- Good communicator (verbal & written)
- IT Literate/Keyboard skills
- The ability of delegation & competence
- Willing to work flexible hours
- Planning and organising
- Able to perform under pressure
- Adaptable and able to work in a changing environment
- The ability to work as part of an integrated multi-skilled team
- Has diplomacy and awareness of working conflict
- Pleasant and articulate
Desirable
- Experience in primary/NHS/caring profession
Experience
Essential
- Good standard of general education
- Gains respect by example and leadership
Desirable
- Administrative qualifications
- An understanding of general practice reception/telephone environments
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
Bentley Surgery
Address
128 High Street
Bentley
Doncaster
South Yorkshire
DN5 0AT
United Kingdom
Employer's website
Employer details
Employer name
Bentley Surgery
Address
128 High Street
Bentley
Doncaster
South Yorkshire
DN5 0AT
United Kingdom
Employer's website
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
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Your application has been submitted.
Posted 3 day(s) ago
Reference: A0765-26-0009
Job summary
The candidate should have excellent communication skills and the ability to work within a busy team environment across 2 sites between the hours of 7.30am-7.30pm.
To answer busy telephone lines, to provide general assistance to patients and to the practice team as well as project a positive and friendly attitude.
To undertake general reception tasks & other administration duties
Main duties of the job
To work within a telephone hub and front desk environment.
To work along side a team of professional people.
Problem Solving
IT and keyboard skills
Ability to handle conflict
Administration tasks
About us
We are a very busy practice which cares for a patient population of 14,000 patients.
Our practice is led by 8 GP partners, 5 salaried GP's along with a full compliment of a nursing and administration and clerical staff.
We use SystmOne clinical system.
We are a training practice for Registrars, Medical Students and Student Nurses. We are also a research ready practice and actively take part in research.
We pride ourselves on delivering good quality care.
Details
Date posted
30 September 2026
Pay scheme
Other
Salary
Depending on experience Subject to experience
Contract
Fixed term
Duration
6 months
Working pattern
Part-time
Reference number
A0765-26-0009
Job locations
128 High Street
Bentley
Doncaster
South Yorkshire
DN5 0AT
United Kingdom
Newton Lane
Doncaster
South Yorkshire
DN5 8DA
United Kingdom
Job description
Job responsibilities
Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice. Receive, assist and direct patients to the appropriate healthcare professional.
Telephones are answered within a timely fashion and patients/queries are navigated to the correct service.
To be professional, courteous and efficient in a effective way.
Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of clerical support to clinical staff and other members of the practice team.
Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
Job description
Job responsibilities
Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice. Receive, assist and direct patients to the appropriate healthcare professional.
Telephones are answered within a timely fashion and patients/queries are navigated to the correct service.
To be professional, courteous and efficient in a effective way.
Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of clerical support to clinical staff and other members of the practice team.
Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
Person Specification
Experience
Essential
- Practical experience of working with others
- Experience of using own initiative
Desirable
- Experience of customer services
- Experience of working within administration and or general practice reception
- Practical experience of computerised recording systems
Qualifications
Essential
- Good standard of general education
Desirable
- Administration qualifications
Person Specification
Experience
Essential
- Practical experience of working with others
- Experience of using own initiative
Desirable
- Experience of customer services
- Experience of working within administration and or general practice reception
- Practical experience of computerised recording systems
Qualifications
Essential
- Good standard of general education
Desirable
- Administration qualifications
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
Bentley Surgery
Address
128 High Street
Bentley
Doncaster
South Yorkshire
DN5 0AT
United Kingdom
Employer's website
Employer details
Employer name
Bentley Surgery
Address
128 High Street
Bentley
Doncaster
South Yorkshire
DN5 0AT
United Kingdom
Employer's website
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
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