Job summary

As a SevernSide IUC Self-Employed GP your role will involve, managing a wide range of clinical presentations in urgent care settings, supporting patients via telephone, video, or face-to-face consultations, prescribing effectively, including adjustments to end-of-life care, maintaining thorough documentation for continuity of care, as well as mentoring new clinicians and contributing to peak-demand rotas.

For further details please click here: Locum / Self-employed GP Roles - SevernSide IUC - BrisDoc Healthcare Services

Main duties of the job

• Assess and manage the full breadth of clinical presentations and age groups which present in the urgent primary care setting, including physical and mental health needs
• Take telephone referrals from Health Care professionals within the BNSSG area for appropriate adult medical admissions whilst being sensitive to the capacity issues of the hosting acute trust
• Demonstrate excellent communication skills with referring HCPs, in order to build positive relationships so that alternative management ideas can be discussed without confrontation
• Gain familiarity with the other urgent care services available in the BNSSG system, and how to access these for patient
• Undertake clinical work by telephone +/- video, consulting with patients and/ or their representatives and healthcare professionals in the community to appropriately assess the current concerns, establish an appropriate differential diagnosis and management plan.

About us

BrisDoc is an employee-owned social enterprise with over twenty years of experience in providing NHS Healthcare. We serve over one million patients across the Bristol, North Somerset, and South Gloucestershire through our Severnside Integrated Urgent Care, In-Hours Primary Care, and Homeless Health Service.

At BrisDoc, we celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from all backgrounds and experiences.

Details

Date posted

24 September 2026

Pay scheme

Other

Salary

£70 to £150 an hour £70 - £150 per hour

Contract

Locum

Duration

1 days

Working pattern

Full-time, Part-time

Reference number

IUC Self-employed GP

Job locations

Osprey Court

Hawkfield Business Park, Whitchurch

Bristol

BS140BB

United Kingdom

Job description

Job responsibilities

• Assess and manage the full breadth of clinical presentations and age groups which present in the urgent primary care setting, including physical and mental health needs
• Take telephone referrals from Health Care professionals within the BNSSG area for appropriate adult medical admissions whilst being sensitive to the capacity issues of the hosting acute trust
• Demonstrate excellent communication skills with referring HCPs, in order to build positive relationships so that alternative management ideas can be discussed without confrontation
• Gain familiarity with the other urgent care services available in the BNSSG system, and how to access these for patient
• Undertake clinical work by telephone +/- video, consulting with patients and/ or their representatives and healthcare professionals in the community to appropriately assess the current concerns, establish an appropriate differential diagnosis and management plan
• Seek to support community management wherever possible, but be able to recognise serious illness and emergency situations requiring admission and/ or an ambulance respons
• Be able to prescribe appropriately for the urgent primary care context, including initiating and changing end of life medication
• Document the key findings from their assessment, such that the notes provide appropriate detail to log the assessment at the time, and support other clinicians who may be involved later in the patients journey
• Seek clinical advice from the senior GP on shift (the Clinical Coordinator where applicable) when required to support clinical decision making and access to appropriate service
• Use all IT systems required for safe clinical work in IUC, including the clinical systems (CLEO, PACS and EMIS), resources available to support clinical decision making (the Clinical Toolkit, BrisDoc weblinks, Remedy
• Be proactive about identifying and reporting concerns and incidents, to support continued learning and improvement in the service provided to patien

Job description Job responsibilities Assess and manage the full breadth of clinical presentations and age groups which present in the urgent primary care setting, including physical and mental health needs Take telephone referrals from Health Care professionals within the BNSSG area for appropriate adult medical admissions whilst being sensitive to the capacity issues of the hosting acute trust Demonstrate excellent communication skills with referring HCPs, in order to build positive relationships so that alternative management ideas can be discussed without confrontation Gain familiarity with the other urgent care services available in the BNSSG system, and how to access these for patient Undertake clinical work by telephone +/- video, consulting with patients and/ or their representatives and healthcare professionals in the community to appropriately assess the current concerns, establish an appropriate differential diagnosis and management plan Seek to support community management wherever possible, but be able to recognise serious illness and emergency situations requiring admission and/ or an ambulance respons Be able to prescribe appropriately for the urgent primary care context, including initiating and changing end of life medication Document the key findings from their assessment, such that the notes provide appropriate detail to log the assessment at the time, and support other clinicians who may be involved later in the patients journey Seek clinical advice from the senior GP on shift (the Clinical Coordinator where applicable) when required to support clinical decision making and access to appropriate service Use all IT systems required for safe clinical work in IUC, including the clinical systems (CLEO, PACS and EMIS), resources available to support clinical decision making (the Clinical Toolkit, BrisDoc weblinks, Remedy Be proactive about identifying and reporting concerns and incidents, to support continued learning and improvement in the service provided to patien

Person Specification

essential criteria

Essential

• .

Desirable

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Person Specification essential criteria Essential . Desirable .

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

BrisDoc Healthcare Services

Address

Osprey Court

Hawkfield Business Park, Whitchurch

Bristol

BS140BB

United Kingdom

Employer's website

https://brisdoc.co.uk/ (Opens in a new tab)

Employer details

Employer name

BrisDoc Healthcare Services

Address

Osprey Court

Hawkfield Business Park, Whitchurch

Bristol

BS140BB

United Kingdom

Employer's website

https://brisdoc.co.uk/ (Opens in a new tab)

Job summary

No matter where you work these days, General Practice is a demanding job, but we are trying our best to enable a sustainable career through:

• Having a dedicated team responsible for Wellbeing within the BrisDoc family
• Meeting daily as a GP Team for coffee and lunch
• Administrative staff to process letters and discharge summaries, dealing with clinical coding, reducing the paperwork burden on GPs.
• Innovative GP access model led by GPs ensuring continuity of care and appropriate signposting
• Regular GP strategic meetings where all voices contribute to how we plan GP workload and access.
• Paid overtime for completing mandatory and statutory training.

We welcome GPs with special interests who may want to Lead on a particular area.

Outside the practice, Charlotte Keel GPs have roles in Education, Mentoring, the LMC/GPC, Sustainability and Urgent Care. There is extensive experience to support a portfolio career and facilitate these networks

Main duties of the job

Who We're Looking For

• GMC-registered GP with a recognised medical degree and fully trained with MRCGP Vocational Training Certificate.
• Strong clinical and diagnostic skills across a broad range of patient presentations.
• Team-oriented with the ability to build positive relationships and promote a collaborative working culture.
• Passion for reducing health inequalities and working in underserved communities.
• Able to support and mentor colleagues and contribute to practice meetings and quality initiatives.
• Newly qualified GPs (less than 2 years from GMC certificate or training completion) warmly welcomed.

About us

Make a Lasting Impact

• Work with diverse populations, including young professionals, students, refugees, asylum seekers, people experiencing homelessness, and those facing complex health and social challenges.
• Deliver care in a practice noted as Outstanding by CQC for the care of vulnerable people.

Supportive, Collaborative Culture

• Join our multidisciplinary team including experienced GPs, Advanced Nurse Practitioners, Pharmacists, MDT, Social Prescribers, and more.
• Benefit from daily protected 'coffee / lunchtime together' and regular GP meetings--reflect, recharge, and collaborate closely with your colleagues.

Flexible, Balanced Working Life

• Choose between 6 sessions per week, designed around you.
• Fixed term contract for 9 - 12 months to cover maternity leave.
• Manageable workload (12 appointments per session) and a very low home visit rate, promoting sustainable working and personal wellbeing.

Professional Development and Portfolio Opportunities

• Develop specialist interests and build a rewarding portfolio career with opportunities in homeless healthcare, mental health, substance misuse and women's health.
• Dedicated study leave, mentoring, and pathways for clinical leadership and quality improvement projects.

Details

Date posted

08 September 2026

Pay scheme

Other

Salary

Depending on experience dependant on experience

Contract

Fixed term

Duration

12 months

Working pattern

Part-time

Reference number

Salaried GP (FTC) - CKMP

Job locations

Charlotte Keel Medical Practice

Seymour Road

Bristol

BS5 0UA

United Kingdom

Job description

Job responsibilities

Clinical Responsibilities

• In accordance with the practice timetable, as agreed, you will be available to undertake a proportionate share of a variety of duties including surgery consultations, telephone consultations and queries, triage, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion
• Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation
• Assessing the health care needs of patients with undifferentiated and undiagnosed problems
• Recording clear and contemporaneous consultation notes to agreed standards
• Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible)
• Prescribing in accordance with the practice prescribing formulary (or generically) whenever this is clinically appropriate
• In general, you will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care

Other responsibilities within the organisation

• Specific responsibility for agreed clinical areas; Lead GP will discuss and allocate
• Awareness of and compliance with all relevant practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety
• A commitment to life-long learning and audit to ensure evidence-based best practice
• Attending training and events organised by the practice or other agencies, where appropriate.
• Be a member of the clinical team, attend clinical, education or business meetings and other meetings as appropriate and maintain close personal working relationships.
• Seeks ways to reduce waste, water and energy usage within the office

Please find the Job description attached for further details.

We reserve the right to amend the closing date for this vacancy depending on application levels.

Job description Job responsibilities Clinical Responsibilities In accordance with the practice timetable, as agreed, you will be available to undertake a proportionate share of a variety of duties including surgery consultations, telephone consultations and queries, triage, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation Assessing the health care needs of patients with undifferentiated and undiagnosed problems Recording clear and contemporaneous consultation notes to agreed standards Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible) Prescribing in accordance with the practice prescribing formulary (or generically) whenever this is clinically appropriate In general, you will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care Other responsibilities within the organisation Specific responsibility for agreed clinical areas; Lead GP will discuss and allocate Awareness of and compliance with all relevant practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety A commitment to life-long learning and audit to ensure evidence-based best practice Attending training and events organised by the practice or other agencies, where appropriate. Be a member of the clinical team, attend clinical, education or business meetings and other meetings as appropriate and maintain close personal working relationships. Seeks ways to reduce waste, water and energy usage within the office Please find the Job description attached for further details. We reserve the right to amend the closing date for this vacancy depending on application levels.

Person Specification

Qualification, Knowledne & Experience

Essential

• Full GMC registration
• Medical Degree (MBBS, MBChB or equivalent)
• Fully trained GP with MRCGP Vocational Training Certificate

Desirable

• Higher post graduate membership, for example, MRCGP/nMRCGP, MRCP, DRCOG, DCH
• Family Planning Certificate
• Alcohol and Substance abuse training
• Relevant management qualification
• Experience of delivering QOF
• Clait Award and/or ECDL or EITS
• Experience of working in teams and able to promote a team spirit
• Experience of and success at motivating and managing people in a changing environment
• Knowledge of national and local agendas in respect of primary care commissioning, and intermediate and urgent care agendas
• Familiarity with EMIS

Skills and Attributes

Essential

• Evidence of computer literacy and keyboard skills
• Excellent written and verbal communication skills
• Ability to adjust communication skills to meet the needs of the recipient
• Ongoing commitment to personal development
• Able to work within a team, motivate a team and take instruction as required - Able to quickly establish rapport and credibility with others in the team
• Able to use own initiative
• Able to maintain confidentiality at all times with regards to staff and patients
• Excellent organisational skills

Personal Qualities / Behavioural Attributes

Essential

• Motivated by the provision of high-quality workforce and patient care
• Organised, systematic and flexible
• Good time management being able to prioritise work and work under pressure
• Tactful and diplomatic
• Positive attitude towards innovations and change - Adaptable and able to respond to a changing situation
• Can self-analyse own work and performance - Ability to recognise own limitations and act upon them appropriately
• Good team player who is able to support, value and respect the contribution of all members
• Self-motivated and able to work autonomously
• Willingness to learn new skills and to problem solve
• Able to manage sensitive and emotive situations

Desirable

• Commitment to continuing professional development (CPD) and lifelong learning. Adaptable and able to respond to a changing situation
• Can self-analyse own work and performance - Ability to recognise own limitations and act upon them appropriately
• Good team player who is able to support, value and respect the contribution of all members
• Self-motivated and able to work autonomously
• Willingness to learn new skills and to problem solve
• Able to manage sensitive and emotive situations
• Enthusiasm for innovation and improvement in healthcare delivery

Other

Essential

• Ability to work the occasional evening to attend staff training sessions
• Ability to be flexible in supporting other teams' members
• Ability to travel to other BrisDoc sites for meetings and to patients' homes for home visits
• Flexibility to work remotely from home or at other BrisDoc practices if necessary

Person Specification Qualification, Knowledne & Experience Essential Full GMC registration Medical Degree (MBBS, MBChB or equivalent) Fully trained GP with MRCGP Vocational Training Certificate Desirable Higher post graduate membership, for example, MRCGP/nMRCGP, MRCP, DRCOG, DCH Family Planning Certificate Alcohol and Substance abuse training Relevant management qualification Experience of delivering QOF Clait Award and/or ECDL or EITS Experience of working in teams and able to promote a team spirit Experience of and success at motivating and managing people in a changing environment Knowledge of national and local agendas in respect of primary care commissioning, and intermediate and urgent care agendas Familiarity with EMIS Skills and Attributes Essential Evidence of computer literacy and keyboard skills Excellent written and verbal communication skills Ability to adjust communication skills to meet the needs of the recipient Ongoing commitment to personal development Able to work within a team, motivate a team and take instruction as required - Able to quickly establish rapport and credibility with others in the team Able to use own initiative Able to maintain confidentiality at all times with regards to staff and patients Excellent organisational skills Personal Qualities / Behavioural Attributes Essential Motivated by the provision of high-quality workforce and patient care Organised, systematic and flexible Good time management being able to prioritise work and work under pressure Tactful and diplomatic Positive attitude towards innovations and change - Adaptable and able to respond to a changing situation Can self-analyse own work and performance - Ability to recognise own limitations and act upon them appropriately Good team player who is able to support, value and respect the contribution of all members Self-motivated and able to work autonomously Willingness to learn new skills and to problem solve Able to manage sensitive and emotive situations Desirable Commitment to continuing professional development (CPD) and lifelong learning. Adaptable and able to respond to a changing situation Can self-analyse own work and performance - Ability to recognise own limitations and act upon them appropriately Good team player who is able to support, value and respect the contribution of all members Self-motivated and able to work autonomously Willingness to learn new skills and to problem solve Able to manage sensitive and emotive situations Enthusiasm for innovation and improvement in healthcare delivery Other Essential Ability to work the occasional evening to attend staff training sessions Ability to be flexible in supporting other teams' members Ability to travel to other BrisDoc sites for meetings and to patients' homes for home visits Flexibility to work remotely from home or at other BrisDoc practices if necessary

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

BrisDoc Healthcare Services

Address

Charlotte Keel Medical Practice

Seymour Road

Bristol

BS5 0UA

United Kingdom

Employer's website

https://brisdoc.co.uk/ (Opens in a new tab)

Employer details

Employer name

BrisDoc Healthcare Services

Address

Charlotte Keel Medical Practice

Seymour Road

Bristol

BS5 0UA

United Kingdom

Employer's website

https://brisdoc.co.uk/ (Opens in a new tab)

Job summary

The Deputy Rota Team Manager will support the Rota Team Manager in the day-to-day coordination and delivery of SevernSide's operational and clinical rotas. This role will help ensure that rotas are designed, managed, and maintained in line with service requirements, and that rota administration is delivered effectively.

Working closely with the Rota Team Manager and wider Rota Team, the Deputy will lead on designated aspects of rota creation and problem-solving, support the training and supervision of Rota Administrators, and act as a key point of contact for clinical and non-clinical colleagues on rota-related matters.

Main duties of the job

Rota Management and Coordination

• Lead in the management of the Severnside operational rota, including proactive planning (including for bank holidays) and responding to short notice absence/changes

• Manage the day-to-day upkeep of RotaMaster, ensuring accurate session data, shift information, and reporting.

• Support the timely and accurate recording of sessional cover, shift status, special rates, and sickness episodes.

• Take responsibility for short-notice cover arrangements, applying agreed escalation processes and communicating with relevant staff and managers.

• Allocate and process New Starter and CHOC forms in accordance with agreed timescales

• Build and maintain strong working relationships and great communication with the Service Delivery Team

• Build and maintain strong working relationships and great communication with the Clinical Admin Team

About us

BrisDoc is an employee-owned social enterprise that has been providing NHS healthcare for over twenty years. Serving more than one million patients across Bristol, North Somerset, and South Gloucestershire, BrisDoc offers a range of primary care services, including:

• Severnside Integrated Urgent Care (IUC):A 24/7 NHS urgent care service combining NHS 111 and the GP Out of Hours Service, and more, ensuring patients receive timely medical attention when their GP practice is closed
• In-Hours Primary Care:Operating GP practices such as Broadmead Medical Centre and Charlotte Keel Medical Practice, providing comprehensive healthcare services during standard hours
• Homeless Health Service:Dedicated to addressing the healthcare needs of homeless individuals, offering support through clinics and outreach teams

As a social enterprise, BrisDoc prioritises the health of its patients, environmental sustainability, and the social and economic well-being of the community. The organisation is committed to reducing health inequalities and improving overall well-being.

At BrisDoc, we are proud to be an employee-owned organisation, meaning every member of our team is a 'co-owner' with a real stake in the success of the business. This unique structure empowers our staff to influence decisions, shape the future direction of the organisation, and take pride in the care and services we provide.

Job summary

The Clinical Practitioner will work across Severnside Integrated Urgent Care (IUC), including The Burren, Out of Hours, Clinical Assessment Service (CAS), Clinical Medication Delivery Unit (CMDU) and Frailty Assessment and Coordination for Emergency and Urgent Care (ACE).

The Burren is an innovative collaborative service bringing together secondary, community, urgent and primary care within an intermediate care setting. The post holder will be an autonomous prescribing clinician, providing high-quality primary medical care while working within their professional scope of practice.The role involves managing the day-to-day clinical needs of patients discharged from secondary care into community placements with rehabilitation needs. The successful candidate will have advanced clinical assessment and decision-making skills, be confident in managing clinical risk, and work independently while contributing to excellent patient outcomes. Experience in urgent care and chronic disease management would be advantageous.

Supported by the Nursing and AHP Leadership Team and Primary Care GPs, the Clinical Practitioner will provide patient-centred care and ensure individual health needs are met.

As a key member of the multidisciplinary team (MDT), the post holder will participate in ward rounds and work closely with Nurses, GPs, Therapists, Social Care and Operational colleagues to support patients and deliver the right care at the right time.

Main duties of the job

ClinicaloAssess, diagnose, plan, implement and evaluate treatment/interventions and care for patients presenting with an undifferentiated diagnosis, complex needs, acute and chronic conditions for both physical, mental health and psycho-social needs.oClinically examine and assess patient needs from a physiological and psychological perspective, and plan clinical care accordingly.

oTo undertake visits to patient's homes as requiredCompose and ensure robust safety netting and risk management for patients presenting to the serviceoMake effective referrals to system partners and other care providers to ensure a holistic provision of care for patient's needsoParticipate in team discussions to ensure and drive best practice, using the best available evidence to provide exemplary world class care to every patient.

Prescribers OnlyoPrescribe and review medication for therapeutic effectiveness, appropriate to patient needs and in accordance with evidence-based practice and national and practice protocols, and within scope of practice

CMDU OnlyoThis is a service for North Somerset prescribing antivirals for Covid. This service is run during set hours and has one allocated clinician.

CommunicationoUtilise and demonstrate sensitive communication styles, to ensure patients are fully informed and consent to treatment

About us

BrisDoc is a proud provider of NHS Healthcare. We have been delivering 'patient care, by people who care' for over twenty years.We run an exciting range of Primary Care Services, including an Urgent Care Service, GP Practices, and the Homeless Health Service. This enables BrisDoc to offer excellent healthcare 24 hours a day, 365 days a year to over one million people across Bristol, North Somerset & South Glos.We're a Social Enterprise and an Employee-Owned Business. This means the decisions we make are for the good of our patients, workforce, and wider community. This involves prioritising the health of our patients, protecting our environment, and improving the social and economic status of our population. Our 'Community Fund' is a staff lead team who work closely with health-based charitable causes, both local and international, to invest time and money in improving the lives of people in disadvantaged communities.By joining BrisDoc, you will be part of an innovative organisation that prides ourselves on being a fantastic place to work; somewhere that you will feel valued, supported, developed and part of a family. We strive to make sure every member of the team feels proud of the work they do and the service that we offer.

Job summary

The Lead Clinical Practitioner (LCP) is a senior leadership role within Severnside Integrated Urgent Care (IUC), providing advanced clinical practice across The Burren, Out of Hours, Clinical Assessment Service (CAS), Clinical Medication Delivery Unit (CMDU) and ACE services. The role combines clinical duties with leadership responsibilities, including supervision, mentoring, clinical governance, audit, service improvement and patient safety.

Within The Burren, the post holder will work as an autonomous prescribing clinician, delivering primary medical care to patients discharged from secondary care who require rehabilitation and ongoing clinical support. The role requires advanced assessment, clinical decision-making, risk management and chronic disease management skills, supported by the Nursing and AHP leadership team and primary care GPs.

The post holder will act as a key member of the multidisciplinary team, participating in ward rounds and managing routine and urgent patient needs. Working closely with nurses, AHPs, GPs, therapists, social care and operational teams, the LCP will support integrated care, improve patient outcomes and ensure patients receive the right care at the right time. The post includes 16.75 clinical hours and 6 leadership hours per week.

Main duties of the job

ClinicaloAssess, diagnose, plan, implement and evaluate treatment/interventions and care for patients presenting with an undifferentiated diagnosis, complex needs, acute and chronic conditions for both physical, mental health and psycho-social needs.oClinically examine and assess patient needs from a physiological and psychological perspective, and plan clinical care accordinglyoDiagnose and manage patient presentations, integrating both drug and non-drug-based treatment methods into a management plan

CMDU OnlyoThis is a service for North Somerset prescribing antivirals for Covid. This service is run during set hours and has one allocated clinician.

CommunicationoEffective communication as part of the Nursing & AHP Leadership Team - providing representation across IUC, ensuring partnership working and working with a variety of stakeholders.oUtilise and demonstrate sensitive communication styles, to ensure patients are fully informed and consent to treatmentoCommunicate with and support patients who are receiving 'bad news'oCommunicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background, languages, and preferred ways of communicating.

About us

BrisDoc is a proud provider of NHS Healthcare. We have been delivering 'patient care, by people who care' for over twenty years.We run an exciting range of Primary Care Services, including an Urgent Care Service, GP Practices, and the Homeless Health Service. This enables BrisDoc to offer excellent healthcare 24 hours a day, 365 days a year to over one million people across Bristol, North Somerset & South Glos.We're a Social Enterprise and an Employee-Owned Business. This means the decisions we make are for the good of our patients, workforce, and wider community. This involves prioritising the health of our patients, protecting our environment, and improving the social and economic status of our population. Our 'Community Fund' is a staff lead team who work closely with health-based charitable causes, both local and international, to invest time and money in improving the lives of people in disadvantaged communities.By joining BrisDoc, you will be part of an innovative organisation that prides ourselves on being a fantastic place to work; somewhere that you will feel valued, supported, developed and part of a family. We strive to make sure every member of the team feels proud of the work they do and the service that we offer.

Job summary

Join our Award-winning Mental Health Service as a Shift Manager and Make a Real Difference!

Our Mental Health Integrated Access Partnership is revolutionising mental health crisis care by providing responsive community-based support, significantly reducing hospital admissions. Since February 2021, we have achieved a remarkable 99.9% reduction in NHS111 mental health calls directed to A&E.

As a Shift Manager, you will play a crucial role in ensuring the efficient and effective operation of our service. Your leadership will drive our mission to deliver compassionate, timely, and high-quality care. Join us to lead a dedicated team and make a significant impact on the lives of those in need.

Please note: This role is part time approx 16.5 hours per week this may be supplemented to increase hours by combining Call handler hours. This can be discussed at interview.

Please note the following pay structure for this role:

Weekday daytime: £15.27

Weekday evening: £15.66

Weekday overnight, weekend daytime and overnights: £17.10

Main duties of the job

As a Shift Manager, you will oversee the operational management of our mental health service, ensuring the patient advice queue is managed efficiently.

You will provide clear direction and support to colleagues, ensuring the consistent application of standard operating procedures. Your responsibilities include managing incoming calls with empathy and professionalism, optimising resource deployment, and addressing any resourcing issues promptly.

You will also be proactive in responding to risks within the healthcare system, implementing business continuity plans when necessary. Additionally, you will produce comprehensive shift reports and facilitate effective communication across the service.

About us

BrisDoc is a leading NHS Healthcare provider with over two decades of service in Bristol, North Somerset, and South Gloucestershire. We offer a range of primary care services, including 24/7 Urgent Care, GP Practices, and a Homeless Health Service, serving over a million patients annually.

Our team is dedicated to compassionate, respectful, and timely patient care, advocating for health equality. We foster a supportive and inclusive work environment, emphasising employee growth, work-life balance, and flexible roles. As an Employee Owned Social Enterprise, our staff are co-owners, actively engaged in organisational development.

We provide competitive salaries, generous leave, annual bonuses, and extensive training opportunities, along with benefits like the NHS Pension Scheme and various discounts.

Job summary

DRIVER

To primarily transport clinicians to the homes of patients in order to provide medical assistance. The post holder will also be responsible for the maintenance of the vehicle during each shift. At all times drivers must carry out duties in a safe and legal manner ensuring that all vehicles are maintained and driven within current driving regulations and codes, principally the Road Traffic Act and Highway Code.

Please note: this is a hybrid role working as a driver and a host

HOSTThe purpose of this role is to provide a front of house reception service at Brisdoc's treatment centres and promote high standards of patient experience. The main responsibilities include: welcoming patients on arrival and supporting them through their patient journey in the service; answering internal phone calls within the agreed BrisDoc standards and recording all necessary information accurately for other team members to use; performing accurate record keeping and all other front line reception duties as required.

Main duties of the job

- Ensuring the car has adequate fuel for the shift. When necessary, re-fuelling the car using the company fuel card.

- Responsibility for safely loading and unloading the appropriate medical equipment and supplies in the vehicle that may be required by the mobile clinician and driver, whilst adhering to all manual handling guidelines.

- Completing the drivers check list at the start of each shift ensuring all necessary equipment/supplies are available and functional in the car.

- Maintaining the cleanliness and general upkeep of the vehicles and report any faults immediately to the Shift Manager and completing the fault notification sheet.

To drive the clinician to patients' homes / place of residence safely and within the current road and traffic act regulations noting that this is not an emergency service and speed limits and laws in accordance with the Highway Code must be followed at all times. Responsibilities include:

- Accurately recording all call details of visits, returning all Driver Log sheets to base at end of shift.

- Driving deliveries to other destinations at the request of the Shift Manager. This may include delivering supplies, prescriptions, medication, etc between sites.

Please see attached job descriptions for both Host and Driver duties

About us

We run an exciting range of Primary Care Services including the SevernSide Urgent Care Service, GP Practices, and the Homeless Health Service. This enable BrisDoc to offer excellent healthcare 24 hours a day, 365 days a year to over 1 million patients across Bristol, North Somerset & South Glos.

We are a 'Social Enterprise' and an 'Employee-Owned Business' - this means the decisions we make, are for the good of our patients, workforce, and wider community. This involves prioritising the health of our patients, protecting our environment, focusing on equality, diversity, and inclusion, looking after the health & wellbeing of our team, and improving the social and economic status of our population.

We are proud to be an organisation that 'gives back'. Our BrisDoc 'Community Fund' is a staff-led team which works closely with health-based charitable causes, both local and international, to invest time and money to improve lives in disadvantaged communities.

By joining BrisDoc, you will be part of a multi-disciplinary organisation that prides itself on being a fantastic place to work; somewhere that you will feel valued, supported, developed and part of a family. We strive to make sure every member of the team feels proud of the work they do and the services that we offer.

We look forward to welcoming you to the team

Job summary

We are looking for Receptionist/Host to work at our out of hours base in Greenway. The purpose of this role is to provide a front of house reception service at Brisdoc's treatment centres and promote high standards of patient experience.

The main responsibilities include:welcoming patients on arrival and supporting them through their patient journey in the service

Answering internal phone calls within the agreed BrisDoc standards and recording all necessary information accurately for other team members to use

Performing accurate record keeping and all other front line reception duties as required.

At all times the post holder must act in a manner consistent with the code of conduct and appearance representing BrisDoc and the NHS.

Please note: This role will be based at Greenway Community Practice, Greystoke Avenue, Southmead, Bristol, BS10 6AF

Main duties of the job

o Perform reception duties in an efficient, professional and courteous manner.o Welcome patients in a polite and professional manner, in accordance with BrisDoc's Code of Expectations and Standards of Behaviour.o Record patient information accurately for other team members to use.o To ensure that all clinical staff are logged in and have all the materials necessary to work effectively.o To check the clinical boxes and replenish from stock. Any missing items to be reported to the Shift Manager.o To provide administrative support to the Integrated Urgent Care clinical team as directed by the Shift Manager or Assistant Shift Manager.o To provide patients with information as directed by clinical staff.o Ensure patients are directed to facilities as required eg toilets, breast feeding areas, refreshments.o To answer internal calls and convey information and messages between team members in an accurate and timely way.o To perform all necessary record keeping as required by the Shift Manager for the effective operation of the shift.o To ensure that patient waiting areas are kept clean and tidy.

About us

BrisDoc is a proud provider of NHS Healthcare who have been passionately delivering our mission of 'patient care, by people who care' for over 20 years.

We run an exciting range of Primary Care Services including Broadmead Medical Centre, Charlotte Keel Medical Practice, Homeless Health Service and Severnside Urgent Care. This enables BrisDoc to offer excellent healthcare 24 hours a day, 365 days a years to over one million patients across Bristol, North Somerset and South Glos.

We are a 'Social Enterprise' and an "Employee-Owned Business' - this means the decisions we make, are for the good of our patients, workforce, and wider community. This involves prioritising the health of our patients, protecting our environment, focusing on equality, diversity, and inclusion, looking after the health and wellbeing of our team, and improving the social and economic status of our population.

We are proud to be an organisation that 'gives back'. Our BrisDoc 'Community Fund' is a staff-led team which works closely with health-based charitable causes, both local and international, to invest time and money to improve lives in disadvantaged communities.