Job summary

1 x full time hours or 2 x part time hours

The successful candidate must have full knowledge of Microsoft Office and be able to demonstrate problem solving and strong communication silks with an understanding of confidentiality. To be able to work as a team member and autonomously with good interpersonal skills and the ability to follow procedures and policy.

If successful you will be required to carry out a variety of administrative tasks for the efficient running of the practice projecting a positive and friendly image to patients and other visitors. Effective time management, planning and organising and the ability to remain sensitive and empathetic in distressing situations are key.

Support with sickness and holiday cover in addition to contracted hours may also be required.

Main duties of the job

Receive incoming and initiate outgoing telephone calls.

Book patient appointments

To liaise with GPs, nursing staff, the Practice Manager regarding patient related queries.

Answer emergency phone calls and action as necessary

Receive, file and workflow external documents both in hard and electronic format

Maintain a log, file and workflow to clinical system all correspondence handled over the desk.

Manage incoming samples

Manage patient tasks through EMIS Docman AccuRx Email

Providing general assistance to the practice team and projecting a positive and friendly image to patients and other visitors

Processing medication requests

Manage patient queries at desk

Manage scanning and document workflow using Docman

About us

We are a friendly busy GP Practice looking for an enthusiastic, hardworking and sociable team player to join our dedicated reception team.We are looking for a reliable, hard-working professional with a positive and friendly flexible approach.

Reception is at the heart of our practice and our reception team work hard together each day to ensure they navigate our patients to the right service, delivered by the right clinician at the right time.A key requirement of this role will be around the importance of being kind and remaining calm when working under pressure.

Details

Date posted

10 September 2026

Pay scheme

Other

Salary

Depending on experience Meets National Minimum Wage

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A5841-26-0000

Job locations

Catshill Village Surgery

36 Woodrow Lane

Catshill

Bromsgrove

Worcestershire

B61 0PU

United Kingdom

Job description

Job responsibilities

The successful candidate must have full knowledge of Microsoft Office and be able to demonstrate problem solving and strong communication silks with an understanding of confidentiality. To be able to work as a team member and autonomously with good interpersonal skills and the ability to follow procedures and policy.

If successful you will be required to carry out a variety of administrative tasks for the efficient running of the practice projecting a positive and friendly image to patients and other visitors. Effective time management, planning and organising and the ability to remain sensitive and empathetic in distressing situations are key.

Support with sickness and holiday cover in addition to contracted hours may also be required.

Sign all visitors in and out

Receive incoming and initiate outgoing telephone calls.

Receive incoming registration forms, make necessary checks for living within boundary and ID. Scan forms and register as required.

To book patient appointments with clinical staff

Manage incoming Patient Online Access forms and granting access

To liaise with GPs, nursing staff, the Practice Manager, or any other member of the practice team regarding patient-related queries.

Answer emergency phone calls and action as necessary

To receive and file and workflow external documents both in hard and electronic format

Chaperone patients as required

To take payment of fees for private non NHS work

Assist deliveries advising team members that goods have arrive

To maintain a log, file and workflow to clinical system all correspondence handled over the desk.

Manage incoming samples ensuring correct bottle is labelled and has paperwork.

Manage patient tasks through EMIS Docman AccuRx Email

Manage reception email account as well as own

To cover for holidays and sickness as required.

Providing general assistance to the practice team and projecting a positive and friendly image to patients and other visitors

Keep up to date with reception updates, attend reception meetings and follow process and policy

To carry out a variety of administrative tasks for the efficient running of the Practice.

Keep reception up to date

Tidy desk area policy

Processing medication requests

Manage patient queries at desk and action accordingly

Docman Scanning

Manage scanning and document workflow using Docman

This post is subject to the Rehabilitation of offenders Act Exceptions Order 1975 and as such it will be necessary for a submission for Disclosure and Barring Service formerly known as CRB to check for any previous criminal convictions.

Job description Job responsibilities The successful candidate must have full knowledge of Microsoft Office and be able to demonstrate problem solving and strong communication silks with an understanding of confidentiality. To be able to work as a team member and autonomously with good interpersonal skills and the ability to follow procedures and policy. If successful you will be required to carry out a variety of administrative tasks for the efficient running of the practice projecting a positive and friendly image to patients and other visitors. Effective time management, planning and organising and the ability to remain sensitive and empathetic in distressing situations are key. Support with sickness and holiday cover in addition to contracted hours may also be required. Sign all visitors in and out Receive incoming and initiate outgoing telephone calls. Receive incoming registration forms, make necessary checks for living within boundary and ID. Scan forms and register as required. To book patient appointments with clinical staff Manage incoming Patient Online Access forms and granting access To liaise with GPs, nursing staff, the Practice Manager, or any other member of the practice team regarding patient-related queries. Answer emergency phone calls and action as necessary To receive and file and workflow external documents both in hard and electronic format Chaperone patients as required To take payment of fees for private non NHS work Assist deliveries advising team members that goods have arrive To maintain a log, file and workflow to clinical system all correspondence handled over the desk. Manage incoming samples ensuring correct bottle is labelled and has paperwork. Manage patient tasks through EMIS Docman AccuRx Email Manage reception email account as well as own To cover for holidays and sickness as required. Providing general assistance to the practice team and projecting a positive and friendly image to patients and other visitors Keep up to date with reception updates, attend reception meetings and follow process and policy To carry out a variety of administrative tasks for the efficient running of the Practice. Keep reception up to date Tidy desk area policy Processing medication requests Manage patient queries at desk and action accordingly Docman Scanning Manage scanning and document workflow using Docman This post is subject to the Rehabilitation of offenders Act Exceptions Order 1975 and as such it will be necessary for a submission for Disclosure and Barring Service formerly known as CRB to check for any previous criminal convictions.

Person Specification

Qualifications

Essential

• Good general education including GCSE English or equivalent
• Excellent verbal and written communication skills

Essential and Desirable

Essential

• Good general education, including GCSE English or equivalent
• Excellent verbal and written communication skills
• Good interpersonal skills and a friendly, professional manner
• Ability to work independently and as part of a team
• Good keyboard and computer skills
• Good working knowledge of Microsoft Office packages
• Ability to work accurately and efficiently, particularly when dealing with confidential or sensitive information
• Ability to remain calm and professional when working in a busy environment
• Good organisational skills and the ability to prioritise workload
• Commitment to providing a high standard of customer service
• Understanding of the importance of confidentiality and handling sensitive information appropriately

Desirable

• Previous reception experience within a healthcare setting
• Experience of working in a reception or customer-facing role
• Previous experience of dealing with the public in a busy environment
• Experience of using clinical or healthcare computer systems
• Understanding of the role and responsibilities of a GP practice/reception environment
• Previous experience of handling confidential information

Person Specification Qualifications Essential Good general education including GCSE English or equivalent Excellent verbal and written communication skills Essential and Desirable Essential Good general education, including GCSE English or equivalent Excellent verbal and written communication skills Good interpersonal skills and a friendly, professional manner Ability to work independently and as part of a team Good keyboard and computer skills Good working knowledge of Microsoft Office packages Ability to work accurately and efficiently, particularly when dealing with confidential or sensitive information Ability to remain calm and professional when working in a busy environment Good organisational skills and the ability to prioritise workload Commitment to providing a high standard of customer service Understanding of the importance of confidentiality and handling sensitive information appropriately Desirable Previous reception experience within a healthcare setting Experience of working in a reception or customer-facing role Previous experience of dealing with the public in a busy environment Experience of using clinical or healthcare computer systems Understanding of the role and responsibilities of a GP practice/reception environment Previous experience of handling confidential information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Catshill Village Surgery

Address

Catshill Village Surgery

36 Woodrow Lane

Catshill

Bromsgrove

Worcestershire

B61 0PU

United Kingdom

Employer's website

https://www.catshillvillagesurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

Catshill Village Surgery

Address

Catshill Village Surgery

36 Woodrow Lane

Catshill

Bromsgrove

Worcestershire

B61 0PU

United Kingdom

Employer's website

https://www.catshillvillagesurgery.co.uk/ (Opens in a new tab)