Job summary

Central Medical Centre is a well established General Practice based in Morden Surrey providing care to over 9500 patients in the local community.

The practice is situated close to Morden town centre, which has good public transport links.

We have an exciting opportunity for an individual to join as part of a multidisciplinary team to support our clinicians and patients.

Our reception team play a vital role in the smooth running of the practice. They are first point of contact for patients and are key to ensuring that processes work efficiently.

Main duties of the job

The role is varied and includes a range of tasks and duties. Including:-

• Dealing with patients enquiries and queries on the telephone and with those attending the practice in person
• Manage appointment systems and patient records
• Book, change, and cancel appointments
• Register new patients and update personal details
• Handle referrals, letters, and test results
• Maintain filing systems (paper and electronic)
• Deal with email correspondence from hospitals, partner organisations and other third parties
• Arrange translation services where required
• Care Navigation assessing patient requests (without giving medical advice), directing patients to the most appropriate clinician or service

About us

The practice is based over 3 floors and provides full DDA access to the ground floor. The practice has a team of 30 staff and has links with other local practices and healthcare providers.

We are forward thinking practice and constantly strive to provide and offer a high level of care to our patients. Our core values reflect the principles of general practice, the NHS constitution and our commitment to delivering safe, effective and compassionate care to our community.

The team work closely together to support each other in a friendly and welcoming atmosphere.

The practice is rated as good with CQC across all five domains.

Job summary

Islington Central Medical Centre (ICMC) is looking to recruit GP receptionist to join our surgery.

Working as a GP receptionist requires great communication and interpersonal skills as the first point of contact for patients. Alongside undertaking administrative roles to ensure the practice runs smoothly, it is integral to the practice that the GP receptionist is dedicated to patient care.

Islington Central Medical Centre is a large teaching and training practice with almost 25,000 patients and a large team of clinical and administrative staff. ICMC is a purpose-built surgery, located just a 5-minute walk from Highbury and Islington Station, which has excellent underground, overground and national rail transportation links.

Main duties of the job

• Greet patients and visitors as they enter the GP and welcome patients the way you would like to be treated when you enter a GP Practice
• Be welcoming, friendly and helpful to patients and visitors
• Book in, amend and cancel patient appointments both in person and over the phone in accordance with the practices appointment procedures
• Signpost patients to the correct services and ensure all patients and visitors are redirected accordingly
• Ensure the practice is running smoothly and efficiently and helping the practice manage its extensive patient load
• Be a bridge between patients and the members of the healthcare team to optimise care
• Undertaking administrative tasks as directed by GP Managers and Partners
• Maintaining the front reception area, ensuring it remains clean and tidy and free of any obstruction and mess
• Liaising with healthcare professionals when necessary
• Helping new patients get settled into the practice by walking them through the process of officially joining the GP
• Using computers to arrange and amend appointments, helping GPs and nurses stay on top of their workload, and managing e-consultations and patients notes

About us

Our practice ethos is to strive towards a partnership between patients and health professionals based on the following key facets

Mutual Respect

We endeavour to treat all our patients with dignity, respect and honesty. Everyone at Islington Central Medical Centre is committed to deliver an excellent service. We ask all patients to highlight any discrepancies and to offer the same commitment in return.

Holistic Care

We treat patients and illnesses. This means that we are equally interested in the physical, psychological and social aspects of an individual's care.

Continuity of Care and the Therapeutic relationship

Building and maintaining a strong relationship between doctors, health professionals, and patients is essential to the way we work. This is especially so in the management of ongoing problems or long-term illness. In these circumstances we would encourage patients to continue seeing the same health professional and wherever possible we will facilitate this through our appointments system.

Learning and Training

We are committed to the ongoing professional development of our clinical and non-clinical team. We believe in life-long learning and all staff undergo an annual appraisal where learning and development needs are identified. We also recognise the benefit of supported learning for our patients and families in enhancing your ability to manage and deal with both self-limiting and long-term illnesses.

Job summary

Islington Central Medical Centre is excited to be adding the role of general practice assistants (GPAs). GPAs provide support to GPs and the practice at large by taking on administrative tasks and some basic clinical duties to free up time for GPs to dedicate to patients.

Islington Central Medical Centre is a large teaching and training practice with almost 25,000 patients and a large team of clinical and administrative staff. ICMC is a purpose-built surgery, located just a 5-minute walk from Highbury and Islington Station, which has excellent underground, overground and national rail transportation links.

Main duties of the job

• Providing a support role for GPs
• Undertaking administrative tasks and basic clinical tasks to help free up and redistribute GPs time
• Undertaking reception duties such as booking patient appointments, telephone calls and patient queries
• Contribute to making appointments run smoother and better the patient experience
• Reduce the clinical administrative burden
• Previous experience working with EMIS
• To work under direct supervision and take instructions form the GPs and /or senior members of the admin team and senior management .

About us

Our practice ethos is to strive towards a partnership between patients and health professionals based on the following key facets

Mutual Respect

We endeavour to treat all our patients with dignity, respect and honesty. Everyone at Islington Central Medical Centre is committed to deliver an excellent service. We ask all patients to highlight any discrepancies and to offer the same commitment in return.

Holistic Care

We treat patients and illnesses. This means that we are equally interested in the physical, psychological and social aspects of an individual's care.

Continuity of Care and the Therapeutic relationship

Building and maintaining a strong relationship between doctors, health professionals, and patients is essential to the way we work. This is especially so in the management of ongoing problems or long-term illness. In these circumstances we would encourage patients to continue seeing the same health professional and wherever possible we will facilitate this through our appointments system.

Learning and Training

We are committed to the ongoing professional development of our clinical and non-clinical team. We believe in life-long learning and all staff undergo an annual appraisal where learning and development needs are identified. We also recognise the benefit of supported learning for our patients and families in enhancing your ability to manage and deal with both self-limiting and long-term illnesses.