Job description

Job responsibilities

Clinical

• Lead on assessing planning and implementing high quality care, and evaluating care options for patients in the clinical area, in line with the Trust values and objectives
• Lead on complex clinical care for patients within critical care
• Ensure the safe custody,maintenance and administration of medication, in accordance with established Trust policy
• Promote andmaintain a safe therapeutic environment for patients, their families and staff, according to national and local Infection Control guidelines, Health & Safety legislation and Trust policies and objectives
• Coordinate discharges and transfers, promotingtimely and safe processes for them
• Ensure that patient flow and the management of beds is effective and safe
• Ensure the delivery ofhigh quality end of life care in line with national pathways
• Maintain a good understanding and implementation of clinical escalation procedures asrequired
• Understand the Trust clinical governance framework, andparticipate in the promoting and safeguarding of high standards of care, through effective risk management & governance, and adherence to the Trust values
• Ensure that the team promote, ensure and adhere to the Trust safeguarding polices
• Undertake effective multi professionally work with colleagues to deliver care
• Coordinate andmanage nurse led clinics where appropriate
• Coordinate specialist functions, including making clinical decisions where appropriate
• Monitor quality of standards of care, in line with CQC requirements and Trust and Divisional objectives Deliver and supervise a high quality patient experience
• Work with manager to collect anddisseminate data on quality indicators etc, in line with national and Trust objectives
• Maintaina safe working environment, including ensuring equipment is safe, and used in line with Trust policy and values
• Promote andmaintain patient safety at all times, including proactively implementing falls and pressure ulcer prevention and safe medicine management
• Lead role in the detection,management and prevention of safeguarding issues
• Have anawareness of current professional and clinical developments within their area of practice and promote this to others

• PLEASE SEE JOB DESCRIPTION AND PERSON SPECIFICATION FOR DETAILS OF THE ROLE.

Person Specification

Trust Values

Essential

• Putting patients first
• Responsive to patients and staff
• Open and honest
• Unfailingly kind
• Determined to develop

Education and qualifications

Essential

• Registered Nurse
• Diploma in Higher education or Degree
• Critical Care Course
• ALS Provider
• Evidence of leadership course
• Evidence of teaching / mentorship qualification

Desirable

• Master qualification
• Burns course

Experience

Essential

• Relevant post reg experience at Band 6 level
• Wide variety of clinical experience.
• Experience of excellence in leading all /part of a clinical team in practice.
• Experience of teaching and supporting learners / new staff etc

Desirable

• BICU experience

Skills and knowledge

Essential

• Proven clinical knowledge linked to area of specialty, and excellence in care delivery
• Proven knowledge of safety issues through clinical governance and risk management
• Proven leadership and deputising skills in clinical area
• Excellent communication skills with patients, relatives, staff and external contacts, including in challenging situations, demonstrating respect and kindness.
• Knowledge of current challenging and issues in nursing
• Commitment to teaching and learning for self and others
• Computer literacy skills
• Commitment to quality initiatives and research
• Clinical decision making skills and ability to prioritise workload

Desirable

• Clinical decision making skills and ability to prioritise workload
• Commitment to quality initiatives and research

Personal qualities

Essential

• Effective role model, demonstrating values of safety, respect kindness and excellence
• Enthusiastic and motivated
• Self-starter and able to work on own initiative
• Able to remain calm under pressure
• Able to act as a patient's advocate
• Approachable, respectful, supportive adaptable, and assertive

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Chelsea and Westminster Hospital NHS Foundation Trust

Address

Chelsea and Westminster Hospital

Intensive Care Unit, Chelsea and Westminster Hospital, 369 Fulham Road

London

SW10 9NH

United Kingdom

Employer's website

https://www.chelwest.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Roles and responsibilities

• Provide a customer focused service dealing with all patients or visitors in an efficient, polite and courteous manner
• Support the delivery of a high quality healthcare service ensuring that all patients receive a high standard of service delivery
• Handle queries from patients/relatives confidentially and sensitively; refer clinical related queries to appropriate staff
• Interact with patients and relatives in distress in a sensitive and empathetic manner
• Take and relay as appropriate, telephone enquiries and messages , using initiative and prioritising skills when disseminating information
• Update patient details on PAS as appropriate, checking all demographic details on arrival or departure
• Oversee the work of more junior staff and ensure work objectives are being met on a day-to-day basis and demonstrate duties to new starters
• Ensure all procedures are followed re data capture for service specific outcomes.
• Ensure all paperwork is filed appropriately
• Arrange interpreter and transport services where indicated
• Adhere to trust-wide standard operating procedures and policies developed for clinical administrative processes and participate in their development
• Provide cover across the POD as and when required
• Provide an excellent standard of service to patients at all times
• Ensure the availability of all necessary documents (including forms, patient information leaflets and questionnaires) labels, continuation sheets

Person Specification

Education and Qualifications

Essential

• GCSE English and Maths or equivalent
• NVQ 2 in office administration or equivalent experience

Desirable

• A-level English and Maths or equivalent

Experience

Essential

• Experience of working in an administrative capacity
• Proven experience of dealing with complex telephone calls
• Demonstrable experience of maintaining a professional attitude in a pressured environment
• Experience in working as part of a team

Desirable

• Experience of working in an administrative capacity within the NHS
• Experience of working as a Receptionist or of direct communication with patients/customers.

Skills and knowledge

Essential

• Competent working knowledge of windows based computer systems
• Excellent communication skills both written and verbal
• Ability to prioritise and organise work load
• Ability to use own initiative
• To be able to work as part of a team
• Able to file accurately and pay attention to detail

Desirable

• Knowledge of NHS processes/Familiarity with Trust's PAS and other electronic patient administration and documentation systems
• Knowledge of Cerner workflows
• Knowledge of the access policy and RTT pathway
• Knowledge of Excel spread sheets and database systems

Trust values

Essential

• Putting patients first
• Responsive to patients and staff
• Open and honest
• Unfailingly kind
• Determined to develop

Personal qualities

Essential

• Excellent interpersonal skills
• Evidence of interacting with a wide range of people
• Smart and professional appearance
• Able to calm difficult situations.
• Able to solve problems and work in a logical methodical manner
• Show initiative and the ability to plan and deliver work to deadlines without close supervision.
• Work well as part of a team.
• A cheerful and helpful manner when dealing with patients and other staff.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Chelsea and Westminster Hospital NHS Foundation Trust

Address

Harbour Yard

Chelsea Harbour

London

SW10 0XD

United Kingdom

Employer's website

https://www.chelwest.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Roles and responsibilities

CLINICAL RESPONSIBILITIES:

• To carry out appropriate assessments for a designated caseload, addressing occupational performance and skills for clients with multiple/complex needs
• To work with clients to identify and agree treatment goals based on assessment outcomes, which balance the complex interaction of risk, safety, client choice, independence, areas of conflict and eligibility for services
• To use communication, reasoning and negotiation skills to establish a therapeutic relationship in complex cases, managing basic barriers to communication
• To plan and implement individual/group interventions using graded activities to address therapeutic goals and optimise clients functional independence
• To address all areas of risk associated with individual clients ability to function independently and minimise the effects of disability within their chosen environment, including planning and carrying out home assessments and discharge to assess visits and being responsible for the clients health and safety during this assessment
• To monitor, evaluate and modify interventions in order to measure client progress and treatment effectiveness
• To demonstrate and apply a broad level of understanding of the effects of disability to own caseload management and to inform others practice
• To supervise the caseload management of Band 5 OT plus supervise day to day activity of therapy assistants and students as designated
• To represent the OT Department within the multi-disciplinary team and participate in relevant team/network meetings and ward rounds to contribute to the discussion and planning of client care. To use these forums to seek opinion from the team to inform own caseload analysis and reasoning as appropriate
• To liaise with families/carers and statutory and voluntary agencies to contribute to the discussion and planning of client care and seeking opinion from others to inform own caseload analysis and reasoning as appropriate
• To assess for, facilitate provision and education in use of equipment for independence with authorisation rights of equipment spend up to £500 per client
• To ensure that all documentation and activity recording is maintained according to Trust and College of Occupational Therapists Guidelines
• To comply with College of Occupational Therapists Code of Ethics and Professional Conduct and all other relevant national and local policies and procedures
• To demonstrate the ability to reflect on ethical issues and provide guidance to junior staff as necessary
• To respect the individuality, values, cultural and religious diversity of clients and contribute to provision of a service sensitive to these needs
• To progress the client intervention to a satisfactory closure as MDT member. This may include evaluating outcomes, setting up reviews and/or arranging appropriate transfer of care as appropriate
• To provide moving and handling advice for other therapy team members as required
• To participate in the 7 day rota of flexible working within the designated therapy team.

PROFESSIONAL DEVELOPMENT:

• To review and reflect on practice and identify areas for self-development through participation in the annual appraisal system and regular clinical and professional supervision.

• To plan, actively participate in and contribute to the in-service education programme.

• To undertake supervision and appraisals of junior staff as delegated by a senior member of staff.

• To regularly take responsibility for the supervision and education of OT students on clinical placement within the Trust.

• To demonstrate a basic level of leadership skills through management of designated projects.

• To maintain a professional portfolio for CPD, recording learning outcomes and reflections through daily practice, internal and external development opportunities.

• To attend post-graduate lectures and courses to enable achievement of appraisal objectives and to share this knowledge with peers on return.

• To plan and implement induction and education programmes for new staff, OT students and work experience students.

• To attend and actively participate in the OT Clinical Governance Group and other relevant meetings.

• To demonstrate the ability to critically evaluate current research, apply to practice and disseminate findings to local colleagues.

• To deputise for the Band 7 OT in their absence.

ORGANISATIONAL DUTIES:

• To exercise good personal time management, punctuality and consistent reliable attendance.

• To broaden research and development skills through participation in the planning, evaluation and audit/research of practice, clinical pathways and protocols.

• To participate in the planning and delivery of the service business and clinical governance plans and delivery of the Trust business and clinical governance plans.

• To demonstrate an understanding and application of national guidelines and health legislation (e.g. National Clinical Guidelines, NSFs).

• Undertake any other relevant duties as required by the Band 7 Occupational Therapist, Clinical Services Manager.

This job involves regular exposure to unpleasant working conditions eg body fluids including urine, faeces and sputum and occasional exposure to verbal and physical aggression.

This job involves regular weekend working.

Person Specification

Qualifications

Essential

• Degree in OT or equivalent
• HCPC registration
• Evidence of on-going CPD

Experience

Essential

• Experience of working in acute or rehabiltiation setting
• Physical health experience in NHS

Desirable

• Community experience
• Mental health experience
• Research/ audit experience
• Students supervising/ mentoring
• Supervision of junior staff

Skills and Knowledge

Essential

• Understanding of current best practice and guidelines
• Word processing/ Good IT skills
• Prioritisation skills
• Application of OT processes

Desirable

• Group work/ training/ presentation skills
• Knowledge of standardised assessments and use in practice

Personal qualities

Essential

• Experience of working in MDT
• Able to work weekends/ flexible working

Desirable

• Conflict management experience
• Evidence of client centred non discriminatory approach

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Chelsea and Westminster Hospital NHS Foundation Trust

Address

West Middlesex University Hospital

Twickenham Road

Isleworth, London

TW7 6AF

United Kingdom

Employer's website

https://www.chelwest.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Reception

• Provide a customer focused reception service for all patients and visitors attending the area dealing with all patients or visitors in an efficient, polite and courteous manner dealing with all patients queries where possible and directing them accordingly
• Ensure the reception areas are always manned and Patients are kept informed of any delays in being seen
• Check in and book patient appointments in a timely manner, ensuring that it's within date range of gestation
• Interact with patients and relatives in a sensitive and empathetic manner
• Process all follow up appointments as patients leave the department in line guidelines, escalating any capacity concerns.

• Make up community and hospital notes using Cerner
• Help with answering the ANC phones and dealing with patient queries

Person Specification

Education & Qualification

Essential

• English & Mathematics GCSE or equivalent

Desirable

• Able to use hospital patient administration system

Experience

Essential

• Previous clerical experience including computer use
• Experience of working within a customer-driven service
• Experience of front of house (Reception)

Desirable

• Working in NHS or other health environment

Personal Skills

Essential

• Be able to prioritise your workload
• Be friendly and smile at all times when greeting visitors/patients
• Be a good team player

Skills and knowledge

Essential

• PC skills
• Ability to work under supervision as part of a team
• Ability to communicate clearly and politely with a wide range of people including the general public and work colleagues at all levels.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Chelsea and Westminster Hospital NHS Foundation Trust

Address

West Middlesex University Hospital

Twickenham Road

Isleworth

TW7 6AF

United Kingdom

Employer's website

https://www.chelwest.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Arrange, cover and co-ordinate the weekly/fortnightly/monthly MDT meetings for designated specialties to ensure they are run in accordance with the MDT requirements for Cancer Services - this includes meetings outside of the main treatment MDTs, such as, Diagnostic MDTs.

Ensure all areas of the MDT are prepped in line with the requirements of the MDT, specific list needs, imaging and all required documentation as well as arranging where required pre and post MDT meetings

Ensure that all required cancer outcomes and service data set (COSD) and Audit data is captured during the MDT meeting and transferred onto Somerset - this will include Staging Data, Performance scores, CNS present at diagnosis, next steps and other vital data. Ensure prompts are issued at MDT when this does not occur.

The MDT Coordinator must review data uploaded on Somerset to ensure accuracy and completeness and arrange to meet weekly with the MDT lead and/or lead CNS to validate this.

Circulate and collect an attendance register for the MDT meetings and maintain an electronic record of attendance for core members.

Ensure a clinical member of staff is documenting outcomes from the start of the MDT

Ensure accurate minutes of the MDT are circulated to the distribution list post MDT.

Ensure that every patient with a cancer diagnosis is discussed at an MDT meeting.

Ensure delays in patients pathway are escalated to services so they can be resolved, for example: diagnostic tests.

Ensure actions are raised on the Federated Data platform (FDP 360) Tool for next steps required and updates are tracked tracking accordingly.

Ensure actions not responded to on the Federated Data platform (FDP 360) Tool are escalated appropriately to the next level.

Develop and maintain effective working relationships with counterparts in other local Trusts.

Ensure clinician completes a referral proforma and liaise with the appropriate MDT Co-ordinator for patients requiring discussion at a specialist MDT at another hospital (Imperial, The Royal Marsden & Chelsea & Westminster). Ensure that any imaging and pathology slides are sent to the other hospital in time for the MDT meeting.

Monitor the generic inbox and ensure any patient requiring upgrade is added to the Somerset Cancer Registry (SCR) database in line with the process

Correct and update any validations in relation to COSD and other required data monitored audits.

Person Specification

Experience

Essential

• NHS Experience
• Awareness of Cancer Wait Times Guidance
• MDT Experience
• Familiarity with NHS clinical and information processes and systems
• Experience of working in a busy environment with multiple teams
• Extensive experience of Microsoft Office applications and database software

Education and Qualifications

Essential

• Degree or equivalent level of experience

Desirable

• Computer or word processing qualification
• Medical Terminology Course

Skills and knowledge

Essential

• High standard of written and verbal communication skills
• Attention to detail
• Ability to work as part of a team and use own initiative
• Excellent organisation skills
• High standard of time management skills
• Sound analytical skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Chelsea and Westminster Hospital NHS Foundation Trust

Address

West Middlesex University Hospital

Twickenham Road

Isleworth, Middlesex

TW76AF

United Kingdom

Employer's website

https://www.chelwest.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Management:

• Deputise and act-up for the sister / charge nurse in their absence
• Be involved in the recruitment and retention of a workforce qualified to meet the needs of the patients in that area. This may include nursing staff, support workers, administrative staff, and housekeeping staff. In liaison with the directorate human resources team and sister / charge nurse.
• Manage day to day ward staffing to ensure effective use of resources (including the prudent use of bank and agency staff)
• Lead a team of nurses, ensure that all staff in that team undergo an annual appraisal (with intervening reviews) and have a personal development plan (PDP). Report any issues of poor conduct or performance to the sister / charge nurse and assist them to manage this situation in accordance with Trust policies and procedures.
• Help the ward senior sister to maintain a safe and acceptable environment for patients, visitors, students and staff, reporting and taking appropriate action on any hazards, incidents, faulty equipment or inadequate standards of cleaning.
• Assist the senior sister to collect data and provide essential information in a timely and accurate manner as requested by the directorate and trust management teams. This could include dependency studies, manpower and a variety of audits.
• To participate in meetings and project work as identified and delegated by the senior sister or clinical nurse professional.

Clinical/Professional Role:

• To act as a role model of expert clinical practice in the speciality.
• To be a role model and effective leader.
• To provide patients care to an allocated group of patients and ensure continuity of care for the patients whom your nursing team is caring for.
• To ensure that nursing documentation is maintained to a high standard. Be a competent user of and participate in the on-going development of the Electronic Patient Record.
• To work in close liaison with other members of the multi-disciplinary team.
• To promote the development of evidenced based practice on the ward.
• To promote clinical supervision on the ward within the Trusts strategy.
• To ensure high standards of care are given to all patients.
• Advise patients on the promotion of health and the prevention of illness.

Educational Role:

• To be aware of the educational needs of student nurses acting as a mentor and assessors. Work in close liaison with the Practice Facilitators and other educational staff.
• Assist in the orientation and development of new staff to the area, including the acting as a preceptor.
• Assist with the organisation of and participate in educational activities (eg teaching programmes) within the clinical area.

Professional Development:

• To participate in own Individual Performance Review, developing and auctioning a PSP in liaison with the sister / charge nurse.
• To attend appropriate educational programmes to develop his/her self and team in accordance with the needs of the service.
• To adhere at all times to the NMC Code of Professional Conduct and any other NMC guidelines and regulations.

PLEASE SEE JOB DESCRIPTION AND PERSON SPECIFICATION FOR FULL DETAILS OF THE POST

Person Specification

Education & Qualifications

Essential

• Registered Nurse
• Post registration education in a relevant speciality
• SLICE/998 or Equivalent
• Degree

Desirable

• Critical Care Qualification

Experience

Essential

• Mentorship, preceptorship, assessment of a variety of qualifies, unqualified and training staff
• Demonstrate knowledge of managing budget
• Delivering eductional support
• Experience of caring for critically ill patients in critical care or general setting
• Able to work with electonic patient records and IT systems

Skills and knowledge

Essential

• Ability to demonstrate initiative
• Approachable and polite
• Excellent communication skills
• Good IT skill
• Ability to plan and prioritise own and others workload
• An understanding of NHS and Trust performance targets
• Evidence of ability to work collaboratively in a multi-disciplinary team

Personal Qualities

Essential

• Ability to form professional interpersonal relationships.
• Enthusiastic and assertive.
• Able to work as part of a team
• .Adaptable to change.
• Trustworthy. Patience.
• Demonstrates attention to detail
• Empathetic.
• Demonstrable evidence of being able and willing to understand our Trust values of respect, kindness, excellence and safety, with behaviour which reinforces these values

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Chelsea and Westminster Hospital NHS Foundation Trust

Address

West Middlesex University Hospital

Twickenham Road

ISLEWORTH Middlesex

TW7 6AF

United Kingdom

Employer's website

https://www.chelwest.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

1. Clinical

• Assess, plan, implement and evaluate individualized patient care through appropriate frameworks, including safe effective arrangements for discharge, underpinned by Trust values.
• Assist members of the team in the co-ordination of the clinical activities
• Use clinical standards to participate in the process of monitoring the quality of care delivered. Act to ensure that nursing practice is of the highest standard, in line with Trust and CQC standards.
• Supply and/or administer medication safely in line with Trust medicines policy.
• Assess and support patients with adherence and understanding of their medication, advise on the promotion of health and prevention of illness
• Demonstrate knowledge and skills in the education of the patient and their significant others
• Assist with the evaluation of care and initiate any action required, for example liaising with the multidisciplinary team of doctors as appropriate
• Review the effectiveness of the nursing care provided and initiate any action that may be required
• Undertake any reasonable and relevant clinical or non-clinical functions commensurate with their banding.
• Recognize and act on situations that may be detrimental to the health and well-being of the individual
• Co-ordinate and support other members of the caring team who may be responsible for implementing specific aspects of nursing care.
• Investigate and report accidents, incidents and losses and provide initial support for the member of staff or patient involved, in line with Trust policy.
• Take on extra duties/responsibilities as delegated and agreed by the department/ ward manager or senior staff nurse, within their capability / limitations.

2. Professional

• Maintain a professional behaviour at all times and promote positive image of Chelsea and Westminster Hospital NHS Foundation Trust at all times, in line with Trust values.
• Contribute to a high quality safe working environment in which patients receive a high standard of care
• Participate in the setting of standards for nursing practice and for care involving the multi-disciplinary team
• Practice in accordance with, and aware of his/her responsibilities under, the NMC Code of Professional Conduct and other appropriate NMC guidelines

• Understand and practice in accordance with Trust and Unit policies and procedures, and ensure they are understood and practiced by staff

  Maintain a safe working environment recognizing the health and safety requirements of patients, visitors and staff

  Ensure all strategies, policies and protocols relating to infection control are implemented and monitored and that appropriate and timely action is taken in response to ensuring the prevention of control of infection

  Maintain clear and accurate documentation in line with unit and Trust standard

  Understand local audit processes and take opportunities to initiate local audit and participate in Trust audits locally.

  Participate in the ordering and maintenance of adequate stock level in an effective manner

  Work with members of the team in implementing a quality approach to service provision, in line with Trust quality care standards.

  Report all complaints, incidents or accidents to the Nurse in charge and take appropriate action

  Work shift patterns and weekends to suit the needs of service delivery

3. Leadership and management

• Manage a group of patients, in line with level of experience Supervise under the direction of the Sister/Charge Nurse, the work of unqualified staff
• Manage the ward/department in the absence of the band 6 or 7 nurses, if senior enough to do so
• Demonstrate effective time management and prioritisation of workload
• Take an active role in the induction and orientation of new staff
• Take responsibility for the teaching and education of pre and post registration students acting as a preceptor or mentor as appropriate
• Take responsibility for the teaching and education of pre and post registration students acting as a preceptor or mentor as appropriate
• Demonstrate leadership and teaching skills in the supervision development and feedback of junior staff
• Demonstrate procedures and supervise junior staff and students in the practice of new skills
• Have an awareness of cost implications and assist in the management of resources within the clinical area e.g. equipment, supplies

PLEASE SEE THE JOB DESCRIPTION FOR FULL DUTIES OF THE POST

Person Specification

Experience

Essential

• Relevant post reg experience in a hospital environment
• Proven clinical experience in relevant area
• Experience with acutely ill patients
• Ability to utilise pre-registration experience to demonstrate an understanding of the relevant settings

Desirable

• Evidence of teaching and assessing
• General management skills

Education and Qualifications

Essential

• Registered Nurse
• Degree qualification or its equivalent
• Post qualification in relevant speciality

Desirable

• Evidence of teaching/mentorship qualification
• Evidence of recent and on-going professional development

Skills and Knowledge

Essential

• Proven clinical knowledge linked to area of specialty, and excellence in care delivery
• Proven knowledge of safety issues through clinical governance and risk management
• Proven leadership and deputising skills in clinical area
• Excellent communication skills with patients, relatives, staff and external contacts, including in challenging situations, demonstrating respect and kindness
• Knowledge of current challenging and issues in nursing
• Commitment to teaching and learning for self and others
• Computer literacy skills

Desirable

• Commitment to quality initiatives and research
• Clinical decision making skills and ability to prioritise workload

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Chelsea and Westminster Hospital NHS Foundation Trust

Address

West Middlesex University Hospital

Twickenham Road

Isleworth

TW7 6AF

United Kingdom

Employer's website

https://www.chelwest.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

1. Clinical

1. Carries out a full range of registered heath care professional duties, including assessment, planning, implementation and evaluation of the patients condition and care with support from the Practitioner in charge. Maintains the privacy and dignity of all patients whilst adhering to Trust and department policies, reporting any difficulties with these duties to senior staff.

2. Works without direct supervision once key learning outcomes of the induction/ foundation or preceptorship programme have been completed; and 6 month probationary period applies to career Band 5 posts.

3. Maintains a safe environment when caring for patients, including those patients requiring frequent levels of monitoring.

4. Monitors all patient care and treatment, maintaining high standards and quality at all times.

5. Documents incidents on Datix in real time and escalates any concerns to the Practitioner in charge. Is aware of trust risk management and policies.

6. Able to prioritise patient care, recognise deterioration in a patients condition and alert senior staff immediately.

7. Maintains accurate, contemporaneous and legible written records of care where required and accurately completes the perioperative care plan (CERNER).

8. Uses effective communication, written and verbal with all levels of staff including the multidisciplinary team, patients and relatives, taking into account impairments, levels of consciousness and language barriers.

9. Adheres to the agreed procedures as identified, and promotes by example, a high standard of good quality care within the department.

10. Fosters good relationships with other departments, the multidisciplinary team and visitors to the unit. Helps to achieve and maintain morale for both staff and patients.

11. Participates in the health education and explanation of treatment to patients and relatives. Ensure the delivery of high quality end of life care in line with national pathways, eg WHO Safety Surgical Checklist

12. Provide sound evidence based clinical advice as required to staff and patients

13. Maintain a good understanding and implementation of clinical escalation procedures as required

14. Understand the Trust clinical governance framework, and participate in the promoting and safeguarding of high standards of care, through effective risk management & governance, and adherence to the Trust values

15. Ensure that the team promote, ensure and adhere to the Trust safeguarding polices

16. Monitor quality of standards of care, in line with CQC requirements and Trust and Divisional objectives

17. Deliver and supervise a high quality patient experience, for each case admitted to our unit.

18. Work with line manager to collect and disseminate data on quality indicators etc, in line with national and Trust objectives.

19. Maintain a safe working environment, including ensuring equipment is safe, and used in line with Trust policy and values

20. Promote and maintain patient safety at all times, including proactively implementing falls prevention

21. Lead role in the detection, management and prevention of safeguarding issues.

22. Have an awareness of current professional and clinical developments within their area of practice and promote this to others

2. Leadership and management

1. Help to manage the day to day staffing arrangements, to ensure safe levels of practice
2. Be in charge of a theatre list on a regular basis where appropriate and safe to do so
3. Ensure staffs adhere to Trust protocols of care, eg Infection Control, uniform policy, and so on and so forth.
4. Take continuing responsibility for the Theatre in absence of Junior Sister.
5. Lead and manage their own clinical team within general clinical areas, and of the total team in the absence of the Theatre Sister, in line with Trust values
6. Develop and maintain effective communication and working relationships with other professional groups, and staff generally within the Division and the Trust
7. Contribute to the effective management of the area by ensuring correct levels of staff are in place to deliver and assist with the planning of off duty rotas
8. Assist in the delivery of induction / orientation of new staff, students and HCAs.
9. Act as a role model, ensuring staff work to Trust guidelines and values
10. Supervise, under the direction of their manager, the work of qualified and unqualified staff and learners
11. Provide clinical support and guidance to staff
12. Act as a resource for clinical knowledge to staff
13. Initiate action on complaints & incident management and responses, and assist in their investigation and resolution
14. Participate in recruitment and selection, and develop effective selection and interviewing skills
15. Undertake appraisals of staff, following training
16. Chair team meetings as required during clinical governance and half day teaching sessions.
17. Lead on specific projects, as indicated and agreed by manager
18. Have a working knowledge of budget arrangements for area, focussing on cost effectiveness and quality, to ensure maximum use of resource
19. Understand and manage local change with team members, including the embedding of new project

PLEASE SEE JOB DESCRIPTION AND PERSON SPECIFICATION FOR FULL DETAILS OF THE POST

Person Specification

Interview - face-to-face

Essential

• NMC/HPC Registration
• Substantial NHS and Healthcare sector theatre scrub experience in multiple specialities such as: urology+ maxillofacial + plastics+HMU + Gynae + ENT/OPhthalmology
• Personal qualities: Being an effective role model, Highly enthusiastic and self-motivated, Ability to work under pressure and demonstrate adaptability, Being approachable, supportive, and assertive.
• Excellent communication skills with patients, relatives, staff, and external teams

Desirable

• CERNER IT (or equivalent electronic record) training or experience with electronic documentation
• Theatre course - completion of a recognised theatre preoperative course
• Proven management experience (marked essential but commonly seen as desirable for more advanced Band 5s)
• Practice Assessor or Supervisor
• Experience in theatre stock management, including ordering and requesting loan equipment

Skills and knowledge

Essential

• Proven clinical knowledge linked to area of speciality and excellence in care delivery
• Proven knowledge of safety issues through clinical governance and risk management
• Excellent communication skills with patients, relatives, staff and external contract
• Knowledge of current challenging and issues in nursing
• Commitment to teaching and learning for self and others
• Commitment to quality initiatives and research.
• Clinical decision making skills and ability to prioritise workload
• Computer literacy skills

Desirable

• Knowledge of budgets
• Experience of data collection for quality monitoring / audit
• Experience of risk management / assessment

Education and qualifications

Essential

• Registered Nurse

Desirable

• Theatre Course
• Mentorship qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Chelsea and Westminster Hospital NHS Foundation Trust

Address

Chelsea and Westminster Hospital NHS Foundation

369, Fulham Road

London

SW10 9NH

United Kingdom

Employer's website

https://www.chelwest.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

1. Patient Care and Support: Assist in the preparation of patients for radiology procedures, including obtaining consent, explaining procedures, and providing reassurance. Help with patient positioning on the examination table, ensuring their comfort and safety during the procedure. Monitor patients comfort and emotional well-being before, during, and after procedures. Provide post-procedure care, including monitoring vital signs, ensuring proper recovery, and assisting with discharge instructions.

2. Clinical Support: Assist the radiology team by preparing equipment and sterile supplies for procedures such as biopsies, Fine needle aspirations, catheter insertions, and other minimally invasive procedures. Maintain cleanliness and sterility in the procedure room, ensuring all instruments and equipment are properly cleaned, sterilized, and stored. Support the clinical team by handing instruments and materials during procedures as required. Assist with patient transfer to and from the procedure room, ensuring safe handling of patients, especially those with mobility challenges.

3. Administrative Tasks: Maintain accurate and up-to-date patient records, including documentation of vital signs, patient conditions, and care provided. Assist with managing patient appointments and ensuring efficient workflow in the department. Maintain and stock supplies, including sterile equipment, dressings, and medications, ensuring the procedure rooms are always ready.

Person Specification

Education and Qualifications

Essential

• Educated to a College Level
• Good standard of spoken and written English
• Completed Care Certificate

Desirable

• Computer literate, familiar with ADT & Symphony system

Experience

Essential

• Working in acute healthcare setting
• Endoscopy Experience in clinical
• Previous Health Care Assistant experience
• Endoscopy administration experience in scheduling

Desirable

• Managing people and services
• Have at least 5 years Working in healthcare environment.

Skills and knowledge

Essential

• Good general health
• Manual dexterit
• Able to undertake moving and handling duties

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Chelsea and Westminster Hospital NHS Foundation Trust

Address

West Middlesex Hospital

Twickenham Road

Isleworth

TW7 6AF

United Kingdom

Employer's website

https://www.chelwest.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

• To provide professional and managerial support to the Divisional Management team in relation to Complaints, Clinical safety and quality standards.
• The post holder will take responsibility for development and implementation of the maternity risk strategy ensuring that it complies with the Trust strategy and incorporates all required external influences.
• Support all elements of incident investigation under the Patient Safety Incident Response Framework (PSIRF)
• Support all elements of the Perinatal Mortality Review tool in collaboration with the multidisciplinary team.
• Provide guidance, support and leadership to all staff within the maternity service with regard to Risk Management and Clinical safety and Governance issues.
• Coordinate the day to day maternity risk management procedures including the accurate reporting of incidents onto the local incident reporting system and to ensure that the appropriate actions are taken in relation to any risks that are identified.
• To be responsible for ensuring incidents from the service are reported to the NPSA via the reporting system.
• To co-ordinate investigations and provide leadership and support for staff when patient safety incidents occur within maternity.
• To ensure that patient safety incidents are reported and investigated and that any subsequent action plans are implemented and monitored.
• Provide support to the rest of the Division if needed when they are undertaking patient safety incident investigations.
• To be able to debrief and support staff and families following traumatic cases or where practice has been reviewed.
• Undertake clinical risk assessments as required and ensure that these are discussed at the appropriate forum and then escalated onto the Divisional risk register if necessary.
• Collate safety related data and present it in a variety of formats and forums
• Coordinate safety meetings
• To lead implementing improvements in quality standards and direct the team to participate on National benchmarking and clinical validation.
• To provide professional advice and leadership to all staff and to ensure care standards are patient centered, evidence based and meet CQC requirements.
• Proactively take responsibility for monitoring effectiveness of maternity services against national and local reports into care quality and safety
• Take responsibility for co-ordination and completion of clinical audits across the service. Ensure learning and outcomes are disseminated across all areas
• Explore current practicesto identify areas for development, planning the appropriate change using evidence based principles and evaluate the outcomes in line with the Trusts Governance Strategy, including submission to the risk register.
• To support the implementation of national policy documents.
• Toact as a clinical role model promoting professional, competent standards, working closely with the multi-disciplinary team.
• To represent the Maternity Division on safety and clinical governance issues where required.

See full job description attached

Person Specification

Education & Qualifications

Essential

• Active Midwifery registration
• Masters degree or evidence of continuing professional development towards accreditation

Desirable

• A risk management qualification

Experience

Essential

• Comprehensive midwifery experience across all clinical areas alongside management level
• Understanding of the PSIRF, learning responses and report writing
• Formulating, implementing and closing comprehensive action plans
• Analysing data for trends and presenting/discussing at senior level

Desirable

• Experience in change management/QI
• Line management/management of teams
• Working alongside relevant external agencies
• Presenting at/leading complex meetings with the MDT

Skills & Knowledge

Essential

• Clear understanding of the national and local Healthcare agenda
• Good understanding of CNST/CQC maternity and general standards and their implementation
• Effective communication skills
• Negotiating and influencing skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Chelsea and Westminster Hospital NHS Foundation Trust

Address

Chelsea & Westminster Hospital

369 Fulham Road

London

SW10 9NH

United Kingdom

Employer's website

https://www.chelwest.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Roles and responsibilities

• Take overall responsibility for efficient running of the administrative function, maintaining effective office/ departmental systems and processes.
• Work with other members of the wider team to ensure quality standards are adhered to.
• Ensure that the team is aware of relevant Trust policies and procedures relating to service delivery.
• Develop new processes for the service with a view continuously improving the patient experience.
• Create and prepare reports relating to service delivery and performance and recommends actions where areas of improvement are identified.
• Take responsibility for the even distribution of workload within the department, initiating amendments or improvements where necessary
• Take responsibility for patient/client care in terms of dealing with complex patient queries, particularly where patients are distressed and emotional.
• Mange complex patient queries referred from other staff to an appropriate resolution
• Manages any complaints in accordance with the directorates clinical governance/ complaints guidelines.
• ensure appropriate training and induction is in place for new members of the team, and refresher and mandatory training takes place for all members of staff
• Provide cross cover for Team Leader colleagues across the clinical administrative teams where necessary
• Organise and conduct annual appraisals with staff and develop PDPs, ensure training and development needs are met. To evaluate staff performance against PDPs taking appropriate action to ensure that staff abilities and aptitudes are developed and potential maximized in line with KSF
• Co-ordinate regular team meetings and including other relevant key personnel
• Maintain personal files for individuals and maintain as confidential
• Effectively address issues of poor performance, conduct and attendance
• Complaints within specified timeframes, liaising with divisional managers and clinicians as necessary to obtain required information to formulate a response
• Collate staff attendance figures and manpower returns and send to the appropriate department
• Ensure that the team is aware of relevant Trust policy & procedure updates
• Oversee stationery supplies and other stock and non-stock items and authorise new orders in line with budgetary constraints.
• Ensure trust-wide standard operating procedures and policies developed for clinical administrative processes are adhered to; participate in the review of and development of new procedures
• Assist line Manager in maintaining a quality assurance process to ensure standard operating procedures, policies and procedures are being adhered to within the clinical administrative team
• Pro-actively monitor all administrative processes and responsibilities highlighting any system, procedural or capacity issues in line with the needs of the service
• Attend on behalf of the service all relevant Trust wide user groups cascading relevant information to staff
• Ensure the office environment is maintained within Health and Safety standards and projects a professional image
• Comply with Trust procedures for tracking the whereabouts of patient records at all times
• Assist all members of staff an patients with the uptake of new technologies, and where required become a user champion to embed learning

Clinical Office

• Co-ordinate the patient pathway ensuring that clinical priorities are actioned, elective access targets are met and all staff and patients informed as appropriate
• Ensure that all clinical administrative transcription including clinical correspondence are actioned in a timely fashion in accordance with Trust standards.
• Compose agendas, taking and typing minutes at specialty meetings
• Ensure that referrals are graded within Trust standards
• Monitor performance against specific targets such as referral to treatment time and letter turnaround time
• Ensure GP and patient enquiries and complaints are dealt with promptly and to Trust standards
• Receive patient enquiries by mail, telephone or email, actioning as appropriate and disseminating to relevant colleagues as necessary
• Direct patients to the most appropriate source of information for bookings for investigations, outpatient attendances, operations or admissions
• Ensure patients are seen in outpatients, have diagnostic tests and are admitted in accordance with national and local access targets for elective treatment, cancer etc
• Liaise with other health professionals relating to the patient care pathway and service delivery
• Create new clinics and amend existing clinics on PAS as appropriate.
• Keep comprehensive records of any cancelled and rescheduled clinics.
• Conduct regular reviews of clinic templates ensuring that they meet national outpatient targets, including E-referral.
• Supply relevant data for Department of Health information returns, as required.
• Keep up to date with new IT initiatives and all PAS developments as they affect services.
• Collate clinic cancellations/reductions provided by the Outpatient teams and distribute information to management teams
• Ensure all patient records are returned to the medical records library for storage in line with the Trust policy for medical records
• Develop and maintain rotas so that the above areas are consistently staffed, and so that staff members are exposed to all areas so as to provide the skills for cross cover where needed
• Ensure cover is provided for all reception areas within the Trust if needed including booking of new, follow-up and diagnostic appointments, and elective admissions, where required
• Ensure systems are in place and procedures are adhered to, so that patients may book appointments and theatre admissions at any reception desk when visiting the hospital
• Make sure clinic outcome forms are processed in a timely way, resolving any issues locally with clinical teams, escalating to the appropriate manager if needed
• Troubleshoot any administrative process issues with the reception teams as they arise
• Ensure the reception assists patients and staff with new technologies introduced to reception and clinic areas where needed. To nominate members of the team as user
• champions, ensuring expert members of staff are always on hand

Bookings

• Manage the administrative team supporting clinical practice for relevant specialties
• Co-ordinate the patient pathway ensuring that clinical priorities are actioned, elective access targets are met and all staff and patients informed as appropriate
• Ensure the cancelling and rescheduling clinics, changing the information on PAS and ensuring that patients are moved in accordance with set policies and procedures.
• Ensure that patients appointments are booked in accordance with booking rules, in order that patient pathway targets are achieved. The post holder will be required to undertake continuous monitoring, reporting results to the Assistant Service Manager as agreed, and taking corrective action where needed.
• Ensure appropriate systems are in place and are running smoothly, for the arrival of all new GP for initial patient registration, and that allow clinical offices to book new appointments swiftly and accurately.
• Lead the bookings team in the production of appropriate waiting time reports and capacity reports
• Develop clinic cancellation reports for dissemination to the trust divisions

Theatres and Anaesthetics

• Manage the administrative team supporting clinical practice for relevant specialties
• Ensure the production of weekly theatre schedules for the forthcoming rolling 3 months.
• Ensure data for patients who have cancelled on the day of surgery is recorded and patients are re-booked within Access Policy guidelines
• Ensure theatre utilisation is at capacity
• Liaise with theatre staff, clinicians, anaesthetists and Service manager to provide additional theatre capacity when required.
• Monitor performance against specific targets in line with the admitted RTT pathway
• Ensuring that patients appointments are booked in accordance with booking rules, in order that patient pathway targets are achieved. The post holder will be required to undertake continuous monitoring, reporting results to the Assistant Service Manager as agreed, and taking corrective action where needed.
• Take responsibility for cancelling and rescheduling theatre lists, changing the information on PAS and ensuring that patients are moved in accordance with set policies and procedures

Communication

• Ensure all communication, which may be complex, contentious or sensitive, is undertaken in a responsive and inclusive manner, focusing on improvement and ways to move forward.
• Ensure all communication is presented appropriately to the different recipients, according to levels of understanding, type of communication being imparted and possible barriers such as language, culture, understanding or physical or mental health conditions.

Person Specification

Education and Qualifications

Essential

• Educated to degree level or equivalent experience
• Junior Management qualification or equivalent experience to demonstrate competency

Experience

Essential

• Operational experience in a managerial role
• Staff management including objective setting and appraisal, performance review & people development
• Experience of working with clinicians and healthcare professional s at senior level
• Significant experience working in the NHS
• Producing standard operating procedures
• Experience of a range of Patient Administration systems (PAS)
• Experience in dealing with complaints
• Demonstrate experience in improving levels of customer service
• Budget Management

Skills and knowledge

Essential

• Proven ability in managing people, process, quality and productivity
• Ability to prioritise and delegate tasks appropriately
• Ability to work under pressure and meet tight deadlines
• Able to identify areas for improvement and implement processes as appropriate
• Good communication skills, written and verbal. Should include the ability to overcome barriers with developed interpersonal skills when providing and receiving highly sensitive /highly contentious information in antagonistic or highly emotive environments
• Ability to use own judgment to resolve service issues
• Knowledge of HR policies
• Ability to train and develop staff, understanding of the structure , procedure and policies of the NHS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Chelsea and Westminster Hospital NHS Foundation Trust

Address

Chelsea and Westminster Hospital

369 Fulham Road

London

SW10 9NH

United Kingdom

Employer's website

https://www.chelwest.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

12.1 A formal job plan will be agreed between the appointee, Service Director and Divisional Medical Director including relevant general managers, on behalf of the Medical Director; this should be done within 3 months of starting the post. It is the post holders responsibility, working with the Service Director to ensure that the job plan reflects an average timetable of activity. However, consultants are senior professionals, and variation in activity is therefore to be expected.

12.2 The post holder and Divisional Medical Director/Service Director will review the Job Plan annually with relevant general managers. Either may propose amendment of the job plan. The expectation is that the Trust and the post holder will work together to benefit the patient and individuals will view the job plan as a guide which may be amended in line with service changes. The formulation of a job plan should not prevent a flexible approach to work to ensure the efficient running of the department.

12.3 The Trust will aim wherever possible to keep the job plan activity to a minimum consistent with achieving the best quality patient care and ensuring that members of staff work in accordance with the European Working Time Regulations. Job plans in excess of 10 PAs will be subject to annual review to ensure that all activity contained in the job plan is clinically and organisationally necessary.

Person Specification

Trust Values

Essential

• Putting patients first
• Responsive to, and supportive of, patients and staff
• Unfailingly kind, treating everyone with respect, compassion and dignity
• Determined to develop our skills and continuously improve the quality of care

Education and Qualifications

Essential

• FRCA or equivalent
• CCT in Anaesthesia or equivalent (on, or within 6 months of inclusion on, Specialist Register at time of interview)

Desirable

• Management / Leadership Qualification
• Higher Degree
• Education Qualification

Experience

Essential

• Experience in high-risk surgery for emergencies and ortho-trauma

Desirable

• Experience in burns anaesthesia
• SIA or equivalent in obstetric / regional anaesthesia
• Previous consultant-level experience

Skills and Knowledge

Essential

• Highly organised, self-motivated and committed to personal development
• Excellent communication skills
• Ability to work with colleagues in a team and delegate appropriately
• Involvement in Governance and patient safety
• Understanding of and involvement in service development

Desirable

• Track record of achieving sustained change through Quality Improvement processes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Chelsea and Westminster Hospital NHS Foundation Trust

Address

Chelsea site

369 Fulham Palace Road

London

SW10 9NH

United Kingdom

Employer's website

https://www.chelwest.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Roles and responsibilities

Clinical Office:

• Liaise with consultants and other admin staff regarding patient appointments, referral letters, discharge summaries and health records
• Contact other departments and teams as necessary relating to the patient care pathway and service delivery
• Support the Team Leader and practitioners with the smooth running of clinics and procedure lists.
• Liaise with other hospitals and GPs regarding patient care pathways
• Prepare for clinics ensuring all relevant documentation is available and notes are prepared
• Use Trusts computer system, to generate clinic lists and help locate missing notes
• Use of the case note record tracking(CRT) system to electronicallyregister/move/transfer/locate medical case notes
• Prepared all externally transcribed correspondence for signature and despatch within the agreed Trust timeframe, escalating where necessary.
• Match all correspondence typed by the managed transcription service with correct patient and clinician, any amendments are made, and letters dispatched and filed in medical record.
• Correct any mismatches by reference to medical record, original dictation, communication with the transcription service and if required clinical staff.
• Provide any specific advice to patients upon booking-in, in preparation for their appointment
• Ensure all patients are added to the Trusts PAS system before their appointment
• Type urgent letters and reports as required
• Register new referrals, and ensure all patient information is up to date and complete
• Book outpatient appointments

Please refer to the job description for the full list of roles and responsibilities

Person Specification

Education and Qualifications

Essential

• GCSE English and Maths or equivalent

Experience

Essential

• Experience of working in an administrative capacity
• Proven experience of dealing with complex telephone calls
• Demonstrable experience of maintaining a professional attitude in a pressured environment
• Experience in working as part of a team

Skills and knowledge

Essential

• Excellent communication skills both written and verbal
• Ability to prioritise and organise work load
• Ability to use own initiative
• To be able to work as part of a team
• Knowledge of filing systems

Personal qualities

Essential

• Excellent interpersonal skills.
• A cheerful and helpful manner when dealing with patients and other staff
• Work well as part of a team
• Able to calm difficult situations.
• Smart and professional appearance

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Chelsea and Westminster Hospital NHS Foundation Trust

Address

West Middlesex Hospital

Twickenham Road

Isleworth

TW7 6AF

United Kingdom

Employer's website

https://www.chelwest.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

• • Ensure high standards of patient care at all times challenging and ensuring others challenge poor practise, in accordance with the NMC Professional Code of Conduct.
  • Ensure local plans support all clinical quality external accreditation, for example the Care Quality Commission (CQC)
  • Ensure agreed systems and process to consistently provide safe, effective high quality patient care and embed a culture of quality improvement
  • Through visible clinical leadership ensure that the delivery of kind, compassionate and respectful care takes place, in line with the Trust values.
  • Ensure that the delivery of care meets the individual needs of all patients and families.
  • Ensure that all patient care is assessed, planned, prioritised and high quality, both physical and psychological delegating to support staff as required. Seek advice and support from other staff as required.
  • In accordance with the individualised patient care, ensure clinical assessments are taken, results recorded and any appropriate actions taken based on the results.
  • Ensure the maintenance of professional contemporaneous records at all times, document all actions and interventions in a clear and honest and timely manner in line with Trust policy.
  • Ensure nursing team monitors patient progress, working towards safe and timely intervention.
  • Using professional judgement be prepared to intercede and act as patient advocate to clarify prescribed plans of care.
  • Manage concerns raised by patients and visitors in a proactive manner, review patient feedback results and update patient experience improvement plans, as needed.
  • Champion a safeguarding culture, which meets the needs of all vulnerable patient groups.
  • Ensure relatives and other staff are engaged in a professional manner and the team act in a courteous and polite manner at all times, thereby ensuring good public relations between patients, public and staff.
  • Store, check and administer drugs in accordance with the Trust Medicines policy.
  • Work off site when required with the possibility of conducting home visits, in line with the Trust lone worker policy
  • Ensure nursing documentation is maintained

Please see attached job description for more information on the roles and responsibilities of the post holder

Person Specification

Education and Qualifications

Essential

• Part 1 Registered Nurse - Child or equivalent
• Level 3 Safeguarding
• PILS certificate
• Mentoring/Assessing Qualification

Desirable

• Advanced/Enhanced Assessment Course
• Evidence of further study

Experience

Essential

• Minimum 3 years post qualification

Desirable

• Experience working in a Hospital @ Home team
• Experience working in the Emergency Department
• Community nursing experience

Skills and knowledge

Essential

• Clinical assessment skills
• Clinical documentary competence in IV Drug Administration
• UK Driving License or equivalent
• Excellent communication and interpersonal skills necessary to interact with the patients; the multidisciplinary team; emergency services; and the outside agencies necessary for the efficient running of the service
• Ability to manage own time and prioritise
• Ability to deal with relatives in a stressful situation, giving a high level of support and advice
• Able to recognise the potential for physical or verbal violence and take action to defuse the situation.
• Ensure correct use of IT systems and awareness of the importance of information governance
• Be aware of role in a major incident and be capable of managing the department response to an incident.
• An understanding of professional issues relating to safeguarding the child and family.
• Proven leadership qualities

Desirable

• Knowledge of quality, standard setting, benchmarking and audit.

Trust Values

Essential

• Putting patients first
• Responsive to patients and staff
• Open and honest
• Unfailingly kind
• Determined to develop

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Chelsea and Westminster Hospital NHS Foundation Trust

Address

West Middlesex University Hospital

Twickenham Road

Isleworth

TW7 6AF

United Kingdom

Employer's website

https://www.chelwest.nhs.uk/ (Opens in a new tab)