Job description

Job responsibilities

Summary of Responsibilities:

Advanced clinical practice is delivered by experienced, registered health and care practitioners. It is a level of practice characterised by a high degree of autonomy and complex decision making.

This is underpinned by a masters level 7 award or equivalent that encompasses the four pillars of; clinical practice; leadership and management; education and research, with demonstration of core capabilities and area specific clinical competence.

A non medical prescriber with a minor injury and illness qualification essential and the ability to maintain and monitor high standards of care.

Advanced clinical practice embodies the ability to manage clinical care in partnership with individuals, families, and carers. It includes the analysis and synthesis of complex problems across a range of settings, enabling innovative solutions to enhance peoples experience and improve outcomes.

Definition of advanced clinical practice provided by the Advanced Clinical Practice HEE Multi-professional (ACP) Framework (2017).

Main Duties & Responsibilities:

• Work as part of the multidisciplinary clinical team, for the provision of health care services to the patients of the organisation.
• Work as an autonomous practitioner, responsible for the delivery of evidence-based practice for patients within the scope of your capabilities.
• The post holder will take professional accountability for working at advanced level within the remit of qualifications and capabilities, as defined by the appropriate Framework for Advanced Practice, and working within the organisations standards and protocols, and local and national frameworks for best practice.
• Develop a portfolio of evidence demonstrating competencies and capabilities: in the four pillars for nurses as defined in the Core Framework for Advanced Clinical practice ACP Primary Care Nurse 2020.pdf (hee.nhs.uk) of,

1. Clinical practice

2. Leadership and Management

3. Education

4. Research

The postholder will be able to:

• Demonstrate highly developed interpersonal and communication skills
• Develop critical thinking, complex clinical reasoning, and problem-solving skills
• Be a caring, compassionate clinician that is committed to high quality patient care
• Practice, without direct supervision, as an autonomous primary care healthcare practitioner.
• Safely manage undifferentiated and undiagnosed presentations using data gathering, clinical examinations, diagnosis, organising investigations, safe prescribing, management, completing referrals, and follow-up within their agreed scope of practice and capabilities.

Clinical responsibilities:

• Safely manage undifferentiated and undiagnosed presentations using data gathering, assessing for red flags, investigation, diagnosis, management, and review within their agreed scope of practice and capabilities.
• Must demonstrate complex clinical reasoning skills, to use problem solving approaches to analyse and synthesise information, manage medical and clinical uncertainty particularly in relation to a wide range of contexts and clinical presentations, and to include physical, mental, and social problems.
• Have a sound understanding of referral pathways including routine, urgent, 2-week wait and emergency admissions.
• Use resources appropriately and effectively.
• Manage acute/chronic presentations and medical complexity.
• Safely and effectively use a range of consultation modes to include telephone, video, online and face to face.
• Prescribe treatment and medication safely in line with local and national guidelines (where professional regulation and training permits i.e., an independent prescriber)
• To offer personalised care to people and signpost to and link with other members of the organisation or wider health and social care team.
• Make every contact count in terms of public and patient health. Provide health promotion and patient education in supporting patients for healthier lifestyle, self-care and in managing their own conditions.
• Understand the needs of the organisations population and work to meet them effectively as part of the wider team.
• Work collaboratively as part of the multidisciplinary team understanding the capabilities of colleagues to promote the most appropriate care for people.
• Manage urgent situations by providing effective immediate emergency care, including initiating, and performing BLS/anaphylaxis management and use of AED
• To provide accurate, contemporaneous, and complete records of patient consultations, consistent with legislation policies and procedures
• Support the practices on-call triage system.
• Manage own and others pathology results in accordance with own level of capabilities and following shared care pathology guidance and organisations policies and procedures.
• Safely and effectively manage documents (clinical letters/hospital discharges) in accordance with own level of clinical capabilities and following organisations policies and procedures.

Communication skills:

• Have advanced and flexible interpersonal and communication skills to engage in effective and complex interactions with patients, carers, and colleagues as detailed in the profession specific framework.
• Communicate effectively with individuals who require additional assistance for consultation e.g., use of interpreters, BLS interpreters, easy read, people with LD etc.
• Use communication skills to maintain a professional approach when working with patient and colleagues.

Equality and diversity: The post-holder will support the equality, diversity and rights of patients, carers, and colleagues to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with organisations procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues.
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
• Safeguarding: Individuals have a duty of care to children and vulnerable adults that they encounter whilst at work to safeguard and promote their welfare and to work to prevent, recognize, respond, appropriately refer, and record potential neglect or abuse, adhering to the companys Safeguarding Children and Safeguarding Vulnerable Adults and PREVENT policies and procedures.

Person Specification

Qualifications

Essential

• MSc Advanced Practice from University or Credentialling via RCN, or completion of HEE pathway that provides a Digital Badge - Credentials - Advanced Practice (hee.nhs.uk)
• Health Assessment
• Non-Medical Prescribing Qualification
• Registered with NMC

Experience

Essential

• Experience of working in community / primary care with patients of all ages (0-99+ years)
• Management of long-term conditions
• Involvement in implementing and using protocols and clinical guidelines

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Coventry And Rugby GP Alliance

Address

1 The Boiler House, Electric Wharf

Sandy Lane

Coventry

CV1 4JU

United Kingdom

Employer's website

https://www.coventryrugbygpalliance.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Main Duties

Clinical

• To work within the multidisciplinary team to meet common goals.
• To participate in long term condition management for patients according to explicit protocols
• To provide family planning advice
• To administer IM Contraceptive injections as per protocol
• To administer childhood immunisations according to the national vaccination schedule
• Monitoring of ongoing treatments.
• To provide health education and cancer screening advice.
• Perform cervical cytology screening.
• To provide opportunistic screening and advice on mens health.
• To assist with planning and evaluating patient care.
• Clinical Measurements such as blood pressure recording, blood glucose monitoring and ECGs
• The administration of subcutaneous and intramuscular injections
• Undertake wound care and appropriate management of wounds.
• To provide Health Promotion in areas such as weight, smoking and alcohol.
• Teaching patients and their family self-care where appropriate.
• Assisting and or chaperoning the general practitioner.
• To work consistently within your own professional standards, maintaining an awareness of evidence based and current best practice.
• To ensure appropriate registration with your own professional body.
• To participate fully in the annual appraisal process and maintain own personal professional development.
• To participate in clinical supervision
• To advise, support and contribute to the education of other members of the multidisciplinary team.
• Lead on infection control. Maintain cleanliness and hygiene to infection control standards
• To participate in the maintenance of medical equipment, ensuring appropriate interim checks are carried out and equipment is appropriately calibrated, and faults are reported in line with policy.
• To support the maintenance of appropriate stock items in fridges and clinical areas and to adhere to cold chain policies
• Travel advice and vaccinations
• To support patients in their own homes that cannot attend the surgery.

Record Maintenance

• Keep contemporaneous clinical records using the computer system (paper records where appropriate), recording clinical history and examination findings, interventions and advice given.
• Ensure documentation is in line with NMC guidance

Stock Control & Equipment

• Have shared responsibility for the Treatment room stock and report any stock shortages to the service lead
• Maintain nursing drugs and equipment reporting any shortages/failures to the service lead

The duties of the post may be reviewed and, if appropriate, changed by discussion with the post holder to ensure the provision of effective and efficient services.

Person Specification

Qualifications

Essential

• Relevant nursing/health degree
• Registered first level nurse

Desirable

• Mentor/teaching qualification
• Clinical supervision training
• Non-Medical Prescribing Qualification or willingness to work towards

Knowledge

Essential

• Knowledge of needs of patients with long-term conditions
• Knowledge of health promotion strategies
• Aware of accountability of own role and other roles in a nurse-led service
• Awareness of clinical governance issues in primary care
• Knowledge of patient group directions and associated policy
• Knowledge and understanding of NMC Code of Conduct and other guidance.
• Escalating concerns appropriately

Desirable

• Awareness of local and national health policy
• Awareness of issues within the
• wider health economy

Experience

Essential

• Post-registration nursing experience
• Experience of working in community / primary care
• Management of long-term conditions
• Involvement in implementing and using protocols and clinical guidelines

Desirable

• Participation in quality initiatives such as clinical benchmarking
• Experience of using Emis and Docman

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Coventry And Rugby GP Alliance

Address

1 The Boiler House, Electric Wharf

Sandy Lane

Coventry

CV1 4JU

United Kingdom

Employer's website

https://www.coventryrugbygpalliance.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Main Duties & Responsibilities:

• Provide high-quality administrative support across a number of services within Coventry and Rugby GP Alliance.
• Handle queries from GP practices, other healthcare providers, healthcare professionals, patients and members of the public in a professional and courteous manner, resolving any issues, providing feedback and communicating effectively.
• Deal with difficult callers, handling any objection and feedbacks.
• Deal with general enquiries at Electric Wharf and direct to the relevant team member by answering calls made to the main line.
• Assisting with postal services e.g. using the franking machine, attending the post office and on occasion, delivering packs to patients homes.
• Monitor and action emails received into the shared mailboxes within the Services Support Centre.
• Monitor messages and calls received into the Services Support Centre shared admin phones.
• Build good working relationships with internal and external stakeholders.
• Assist with the recruitment of new staff members e.g. GPs wishing to join a service, arranging inductions, setting up new users etc.
• Ensure that shifts are advertised e.g. using Lantum for staff members to apply to within a timely manner.
• Ensure that applications for shifts are accepted and actioned within a timely manner.
• Set up clinics on clinical systems EMIS and update clinical systems and booking systems in the event of any staffing changes.
• Book and amend patient appointments/training sessions using clinical systems EMIS in a timely manner.
• Check patient consultations EMIS to ensure that requested actions are forwarded to the relevant GP Surgery as required.
• Ensure that all patient and service-related records are kept up to date e.g. patient logs, service logs with accurate information.
• Check patient appointments EMIS to ensure that any appointments booked or referrals received are appropriate for the clinician and the service.
• Ensuring that patient feedback is requested, in order to help review and evidence the performance of the services.
• Register patients within clinical systems.
• Support and train non-clinical staff on clinical systems e.g., EMIS as an when required.
• Attend any training sessions relating to the role e.g., on Lantum, EMIS and provide training to colleagues where possible.
• Attend all Service Support Centre team meetings, CRGPA staff briefings and any other meetings relevant to the role.
• Undertake regular stock checks and will be responsible for reordering or replenishing stock as and when required.
• Identify faults, delays and gaps in processes, ensuring learning is put in place to mitigate any future issues.
• Deal with any issues that arise from the shift debriefs, problem-solving and escalating to the team leader or manager if necessary.
• Maintain an excellent knowledge of, and adherence to, the operational procedures and policies.
• Comply with CRGPAs code of conduct and always maintain professionalism.
• Raise and report incidents, complaints and risks as appropriate and provide guidance to other staff members when an incident needs to be reported.
• Ensure all tasks, notifications, emails and phone messages are dealt with and responded to in a timely manner.
• Ensure good communication with all stakeholders.
• Ensure compliance with the General Data Protection Regulation GDPR and maintain confidentiality.
• Ensure that CRGPA is a safe and secure environment to work in e.g., by ensuring that the Head Quarters are locked and alarmed at the end of each day.
• Be willing to undertake a range of different shifts throughout the week, between 8am 8pm Monday Sunday in order to meet the needs of the business.

Person Specification

Experience

Essential

• Experience of providing comprehensive administrative support
• Excellent attention to detail and level of accuracy in all aspects of administration.
• Experience of working in the healthcare sector as an administrator.
• Experience of dealing with general enquiries from a range of stakeholders.
• Experience of working within policies, procedures, and guidelines
• Experience of working within a team and independently

Desirable

• Experience of dealing with governance processes is desirable
• Experience of DATIX is desirable
• Previous experience of clinical systems (EMIS) is desirable

Qualifications

Essential

• Educated to GCSE level or equivalent
• NVQ or equivalent experience in Administration
• Microsoft Excel skills to basic or intermediate
• Microsoft Word processing skills to intermediate or advanced level

Desirable

• Minute Taking training is desirable

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Coventry And Rugby GP Alliance

Address

1 The Boiler House, Electric Wharf

Sandy Lane

Coventry

CV1 4JU

United Kingdom

Employer's website

https://www.coventryrugbygpalliance.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

This role will require you to maintain information and monitoring systems, and to support the demands of the service.

Main Duties

• Accurately transcribe complicated dictation with complex medical terminology, requiring concentration and appropriate attention to detail for prolonged periods, while subject to frequent interruptions.
• Compose letters as appropriate and undertake transcription of dictation.
• Receive and process all incoming mail, bringing this and other relevant matters to timely attention of the medical staff and taking appropriate action as necessary, identifying issues to escalate to the relevant clinician.
• Efficiently process and record referral letters and medical reports.
• Preparation and production of document templates, e.g. hospital referrals, call letters, etc.
• Effectively operate the Choose and Book Referral computer system.
• The co-ordination and administration of requests from solicitors and GPs for patient records in line with the Access to Medical Records Act and CRGPA DSAR Policy.
• Liaise with Healthcare professionals, patients, solicitors and other external organisations to assist with the resolution and administration of queries.
• Maintenance of appropriate system for monitoring of payments invoiced and received for non-NHS services undertaken by the practice.
• Maintenance of directory for services available to patients. To include consultants, chiropodists and other available services.
• Audit trail for referrals ensuring referral process is completed in timely manner.
• Undertake information retrievals for the Practice and patients best interests as requested by the GPs.

Operations

• Work confidentially at all times.
• Work safely at all times in accordance with Legislative requirements and Practices policies and procedures.
• Answer telephones and assist reception function when required, ensuring an effective and efficient reception service is provided to patients and any other visitors to the Practice.
• Provide an efficient, courteous and responsive reception and telephone service to the public.
• Participate in new initiatives and future changes in service delivery improvements.
• Support the Team in promoting equal opportunities in the workplace and delivering services which are accessible and appropriate to the diverse needs of service users.
• Deal with all general enquiries.
• Carry out a range of administration duties including word processing and data inputting duties as required into the clinical system, fax, photocopy and post.

Facilities

• Have a thorough knowledge of all practice procedures and work in accordance with approved protocols.
• Ensure building security- have a thorough knowledge of doors/ windows/alarm.

Other Tasks

• Undertake a variety of administrative duties to assist in the smooth running of the service including the provision of clerical support to clinical staff and other members of the Practice team, or any other duties as requested by line manager.
• Contributing to the development and improvement of services to patients.
• Play an active role in the induction and training of new staff members.
• Support with the delivery of other targeted services delivered by Coventry and Rugby GP Alliance.
• Contributing to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

The duties of the post may be reviewed and, if appropriate, changed by discussion with the post holder to ensure the provision of effective and efficient services.

Person Specification

Experience

Essential

• Previous experience in an administrative or reception role.
• Experience handling confidential information in line with GDPR.

Desirable

• Experience using databases or electronic record systems ideally EMIS, SystmOne, or similar.
• Experience working in a GP surgery, NHS service, or healthcare setting.
• Knowledge of appointment booking systems and repeat prescription processes.

Qualifications

Essential

• GCSEs or equivalent in English and Maths Grade C/4 or above.
• Proficient in Microsoft Office - Word, Excel, Outlook and basic IT systems.
• Willingness to undertake further training relevant to primary care e.g., NHS systems training.

Desirable

• NVQ Level 2/3 in Business Administration or equivalent.
• Training in medical terminology.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Coventry And Rugby GP Alliance

Address

Unit 1

The Boiler House

Electric Wharf

Coventry

CV1 4JU

United Kingdom

Employer's website

https://www.coventryrugbygpalliance.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key Responsibilities

• To take responsibility for the management of staff on their ATP site whilst working in partnership with other ATP Operations Managers and Business Manager.
• To maintain Clinical Services and Appointments systems.
• Work collaboratively with the Data Analyst and key Practice staff to ensure robust reporting tools for the key performance indicator data, reporting on the progress, issues and risks to the ATP Business Manager.
• To maintain all rotas for clinical and non-clinical staff including holidays / sickness planning.
• To ensure effective administration support.
• To manage all aspects of patient information for their site.
• To provide appropriate assistance to the ATP Business Manager in all day-to-day activities and duties.
• To ensure that all information is up to date including registrations and keeping high standard of adherence to GDPR

Staffing and People Management

• Evaluate, organise and oversee staff induction and training and ensure that all staff are adequately trained to fulfil their role.
• Support Operations and Business Managers in, induction and training of new staff.
• Planning and recruitment of Locum cover.
• Prepare weekly/monthly shift planning for Practice Staff, including clinical and non-clinical and arranging cover including locum cover when necessary.
• Identify training and development needs for Practice staff.
• Monitor skill-mix and deployment of staff.
• To monitor staff annual leave, sickness and absence and mitigate any impact to practice staffing rotas.
• Ensure all Practice staff are aware of the need for confidentiality, both of patient and Practice information.
• Contribute to an effective programme of training, staff development, one to ones and appraisal, including the maintenance of accurate records.
• Create a team culture and professional working environment within the teams and sites, developing the team to reach their goals with a program of coaching, supporting and motivating staff to promote effective team working and individual capability in a performance driven function.

Monitoring Practice Performance and Targets

• To be updated with specifications on an annual and ad hoc basis of all requirements regarding Enhanced Services, QOF and contracts.
• Monitor and audit the progress of the QOF and Enhanced Services to maximise income.
• Monitor and evaluate performance of the Practice team against objectives; identify and manage change by completing regular 1 to 1s and appraisals following the CRGPA Appraisals Policy.
• Monitor quality of workload delivered by the team and make sure all workload is completed daily and collectively by the whole team.
• To support with the implementing of processes to achieve targets with GPs, Nurses and ATP Business Manager
• Support and work with ATP Business Manager, General Practitioners, Nurses and administrative staff to achieve targets.
• Undertake required and agreed tasks set out in the ATP Compliance Schedule, taking full responsibility for them.

Organisational

• Convene practice site meetings, prepare agendas, write minutes and ensure distribution of minutes with action logs as necessary.
• Ensure that cleaning and hygiene standards are properly maintained, and adequate fire prevention and security systems are in place.
• Ensure the procurement of Practice equipment, supplies and services within target budgets.
• Be a trained Health and Safety representative for ATP.
• Maintain an effective complaints management system.
• Willing to take active part with patient groups,PPG.
• Manage appropriate systems for handling and recording of cash and cheques and petty cash.

Information Management and Technology

Ensure that analytical knowledge is applied and make sure that development and understanding of key essentials are met. These are:

• EMIS
• Docman
• Reporting
• Coding
• Creating templates
• Motivate, support and monitor staff in the use of IT, organise, oversee and evaluate IT training.
• Make sure that targets and monitoring standards for data entry and data collection are achieved.

Personal and Professional Development

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
• Take personal responsibility for mandatory training to be kept in date and up to date.

Quality

The post-holder will strive to maintain quality within the Practice, and will:

• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
• Effectively manage own time, workload and resources.
• Oversee Datix- attending meetings, investigate and complete ATP incidents and complaints

Communication

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Continually improve communication channels between senior leadership team and Practice staff.
• Communicate effectively with patients and carers.
• Tailor own preferred communication methods to respond appropriately and efficient to other peoples needs.

Contribution to the Implementation of Services

• Apply Practice policies, standards and guidance.
• Discuss with other members of the team how the policies, standards and guidelines will affect own work.
• Participate in regular audits.

Person Specification

Qualifications

Essential

• Educated to degree level or equivalent level of experience of working at a senior level
• Evidence of continuous professional development
• Leadership or management qualification (or willingness to work towards one)

Desirable

• Knowledge of general practice service delivery to include Project Management

Experience

Essential

• Experience working within a GP practice, Primary Care Network (PCN), or NHS healthcare setting
• Experience in managing multiple services and programs
• Experience of communicating with professionals and other agencies
• To have a thorough understanding of different projects and service level agreements and how to write and review comprehensive personalised support plans to include risk assessment
• Experience of professional supervision/ mentoring of staff
• Experience of managing and operating under strict budget lines
• Experience of staff management including recruitment, induction, performance management, sickness absence management and appraisals
• Knowledge of information governance, GDPR and confidentiality requirements

Desirable

• Working knowledge of the EMIS system
• Experience of audit/ evaluating progress, risks and issues
• Understanding of General Medical Services and Enhanced Services
• Experience of workforce planning and rota management
• Understanding of CQC regulations and quality standards
• Experience of managing complaints in line with practice policies
• Experience supporting financial management, budgeting and resource allocation
• Experience implementing and monitoring policies, procedures and standard operating procedures
• Experience of managing operational risks and business continuity planning

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Coventry And Rugby GP Alliance

Address

1 The Boiler House, Electric Wharf

Sandy Lane

Coventry

CV1 4JU

United Kingdom

Employer's website

https://www.coventryrugbygpalliance.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Main Duties & Responsibilities:

• Provide high-quality administrative support across a number of services within Coventry and Rugby GP Alliance.
• Handle queries from GP practices, other healthcare providers, healthcare professionals, patients and members of the public in a professional and courteous manner, resolving any issues, providing feedback and communicating effectively.
• Deal with difficult callers, handling any objection and feedbacks.
• Deal with general enquiries at Electric Wharf and direct to the relevant team member by answering calls made to the main line.
• Assisting with postal services e.g. using the franking machine, attending the post office and on occasion, delivering packs to patients homes.
• Monitor and action emails received into the shared mailboxes within the Services Support Centre.
• Monitor messages and calls received into the Services Support Centre shared admin phones.
• Build good working relationships with internal and external stakeholders.
• Assist with the recruitment of new staff members e.g. GPs wishing to join a service, arranging inductions, setting up new users etc.
• Ensure that shifts are advertised e.g. using Lantum for staff members to apply to within a timely manner.
• Ensure that applications for shifts are accepted and actioned within a timely manner.
• Set up clinics on clinical systems EMIS and update clinical systems and booking systems in the event of any staffing changes.
• Book and amend patient appointments/training sessions using clinical systems EMIS in a timely manner.
• Check patient consultations EMIS to ensure that requested actions are forwarded to the relevant GP Surgery as required.
• Ensure that all patient and service-related records are kept up to date e.g. patient logs, service logs with accurate information.
• Check patient appointments EMIS to ensure that any appointments booked or referrals received are appropriate for the clinician and the service.
• Ensuring that patient feedback is requested, in order to help review and evidence the performance of the services.
• Register patients within clinical systems.
• Support and train non-clinical staff on clinical systems e.g., EMIS as an when required.
• Attend any training sessions relating to the role e.g., on Lantum, EMIS and provide training to colleagues where possible.
• Attend all Service Support Centre team meetings, CRGPA staff briefings and any other meetings relevant to the role.
• Undertake regular stock checks and will be responsible for reordering or replenishing stock as and when required.
• Identify faults, delays and gaps in processes, ensuring learning is put in place to mitigate any future issues.
• Deal with any issues that arise from the shift debriefs, problem-solving and escalating to the team leader or manager if necessary.
• Maintain an excellent knowledge of, and adherence to, the operational procedures and policies.
• Comply with CRGPAs code of conduct and always maintain professionalism.
• Raise and report incidents, complaints and risks as appropriate and provide guidance to other staff members when an incident needs to be reported.
• Ensure all tasks, notifications, emails and phone messages are dealt with and responded to in a timely manner.
• Ensure good communication with all stakeholders.
• Ensure compliance with the General Data Protection Regulation GDPR and maintain confidentiality.
• Ensure that CRGPA is a safe and secure environment to work in e.g., by ensuring that the Head Quarters are locked and alarmed at the end of each day.
• Be willing to undertake a range of different shifts throughout the week, between 8am 8pm Monday Sunday in order to meet the needs of the business.

Person Specification

Experience

Essential

• Experience of providing comprehensive administrative support
• Excellent attention to detail and level of accuracy in all aspects of administration.
• Experience of working in the healthcare sector as an administrator.
• Experience of dealing with general enquiries from a range of stakeholders.
• Experience of working within policies, procedures, and guidelines
• Experience of working within a team and independently

Desirable

• Experience of dealing with governance processes is desirable
• Experience of DATIX is desirable
• Previous experience of clinical systems (EMIS) is desirable

Qualifications

Essential

• Educated to GCSE level or equivalent
• NVQ or equivalent experience in Administration
• Microsoft Excel skills to basic or intermediate
• Microsoft Word processing skills to intermediate or advanced level

Desirable

• Minute Taking training is desirable

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Coventry And Rugby GP Alliance

Address

1 The Boiler House, Electric Wharf

Sandy Lane

Coventry

CV1 4JU

United Kingdom

Employer's website

https://www.coventryrugbygpalliance.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Main Duties

Clinical

• To work within the multidisciplinary team to meet common goals.
• To participate in long term condition management for patients according to explicit protocols
• To provide family planning advice
• To administer IM Contraceptive injections as per protocol
• To administer childhood immunisations according to the national vaccination schedule
• Monitoring of ongoing treatments.
• To provide health education and cancer screening advice.
• Perform cervical cytology screening.
• To provide opportunistic screening and advice on mens health.
• To assist with planning and evaluating patient care.
• Clinical Measurements such as blood pressure recording, blood glucose monitoring and ECGs
• The administration of subcutaneous and intramuscular injections
• Undertake wound care and appropriate management of wounds.
• To provide Health Promotion in areas such as weight, smoking and alcohol.
• Teaching patients and their family self-care where appropriate.
• Assisting and or chaperoning the general practitioner.
• To work consistently within your own professional standards, maintaining an awareness of evidence based and current best practice.
• To ensure appropriate registration with your own professional body.
• To participate fully in the annual appraisal process and maintain own personal professional development.
• To participate in clinical supervision
• To advise, support and contribute to the education of other members of the multidisciplinary team.
• Lead on infection control. Maintain cleanliness and hygiene to infection control standards
• To participate in the maintenance of medical equipment, ensuring appropriate interim checks are carried out and equipment is appropriately calibrated, and faults are reported in line with policy.
• To support the maintenance of appropriate stock items in fridges and clinical areas and to adhere to cold chain policies
• Travel advice and vaccinations
• To support patients in their own homes that cannot attend the surgery.

Record Maintenance

• Keep contemporaneous clinical records using the computer system (paper records where appropriate), recording clinical history and examination findings, interventions and advice given.
• Ensure documentation is in line with NMC guidance

Stock Control & Equipment

• Have shared responsibility for the Treatment room stock and report any stock shortages to the service lead
• Maintain nursing drugs and equipment reporting any shortages/failures to the service lead

The duties of the post may be reviewed and, if appropriate, changed by discussion with the post holder to ensure the provision of effective and efficient services.

Person Specification

Qualifications

Essential

• Relevant nursing/health degree
• Registered first level nurse

Desirable

• Mentor/teaching qualification
• Clinical supervision training
• Non-Medical Prescribing Qualification or willingness to work towards

Knowledge

Essential

• Knowledge of needs of patients with long-term conditions
• Knowledge of health promotion strategies
• Aware of accountability of own role and other roles in a nurse-led service
• Awareness of clinical governance issues in primary care
• Knowledge of patient group directions and associated policy
• Knowledge and understanding of NMC Code of Conduct and other guidance.
• Escalating concerns appropriately

Desirable

• Awareness of local and national health policy
• Awareness of issues within the
• wider health economy

Experience

Essential

• Post-registration nursing experience
• Experience of working in community / primary care
• Management of long-term conditions
• Involvement in implementing and using protocols and clinical guidelines

Desirable

• Participation in quality initiatives such as clinical benchmarking
• Experience of using Emis and Docman

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Coventry And Rugby GP Alliance

Address

1 The Boiler House, Electric Wharf

Sandy Lane

Coventry

CV1 4JU

United Kingdom

Employer's website

https://www.coventryrugbygpalliance.nhs.uk/ (Opens in a new tab)